Cities: Skylines (Steam) - No Sound

[Stephanie2664]

Description
No Sound

What is your game version?
1.11,1-f2

What expansions do you have installed?
All of the above

Please explain your issue is in as much detail as possible.
I have no sound at all. ALL other Games, Programs, Windows itself have normal sound. It is only this game.

Can you replicate the issue? If yes, please explain how you did it.


Attachments

 

[AndrewT]

Has this always been the case ever since you've had this game? Or only since what change or update?

Run the game up then alt-tab out to the desktop. Right click on the speaker icon in the taskbar and go into the Volume Mixer. Scroll across to the right and check that the game is not muted, or set to a very low volume.


IF that doesn't help, we’ll need to see two diagnostic files that contain information about your computer, and about the game.
Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[Stephanie2664]

Has this always been the case ever since you've had this game? Or only since what change or update?

Run the game up then alt-tab out to the desktop. Right click on the speaker icon in the taskbar and go into the Volume Mixer. Scroll across to the right and check that the game is not muted, or set to a very low volume.


IF that doesn't help, we’ll need to see two diagnostic files that contain information about your computer, and about the game.
Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

This has only been a problem recently. I did the Volume Mixer thing and everything there was good, but still no sound. I think I am attaching the 2 files you mentioned. (Also, on my other laptop (Dell Inspiron 5770) the sound there works just fine.)

Thank you for your time and help.

 

[AquilaSol]

Make sure no aditional audiomanagers are installed. (Like Alienware Audio, ASUS Sonic Studio, etc). (Realtek Audio is fine, that's the main driver)

Check that the Audio Depth is set to 16 bit.

If this happened after a Windows Update, reinstall your audio drivers.

 

[AndrewT]

The game doesn't find your audio driver:

FMOD failed to initialize the output device, attempting to initialize the null output.

The reinstall mentioned above might fix it.

 

[Stephanie2664]

Make sure no aditional audiomanagers are installed. (Like Alienware Audio, ASUS Sonic Studio, etc). (Realtek Audio is fine, that's the main driver)

Check that the Audio Depth is set to 16 bit.

If this happened after a Windows Update, reinstall your audio drivers.

SOLVED!!

While looking into the audiomanagers thing I ended up in the Sound -> Playback screen and I disabled Steam Streaming Speakers and now I have sound once again.

Thank you.