• We have updated our Community Code of Conduct. Please read through the new rules for the forum that are an integral part of Paradox Interactive’s User Agreement.

Stephanie2664

Private
100 Badges
Jan 5, 2009
12
0
  • Cities: Skylines - After Dark
  • Hearts of Iron III Collection
  • Europa Universalis IV: Res Publica
  • Victoria: Revolutions
  • Semper Fi
  • Victoria 2: A House Divided
  • Stellaris - Path to Destruction bundle
  • Cities: Skylines Deluxe Edition
  • Age of Wonders III
  • Victoria 2: Heart of Darkness
  • Europa Universalis IV: Cossacks
  • Cities: Skylines - Snowfall
  • Europa Universalis IV: Mare Nostrum
  • Stellaris
  • Stellaris: Galaxy Edition
  • Hearts of Iron IV Sign-up
  • Stellaris: Synthetic Dawn
  • Crusader Kings II: Monks and Mystics
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • Hearts of Iron III: Their Finest Hour
  • Crusader Kings II: Sword of Islam
  • Darkest Hour
  • Europa Universalis IV: Wealth of Nations
  • Hearts of Iron III
  • For the Motherland
  • Europa Universalis IV: Call to arms event
  • Europa Universalis IV: Conquest of Paradise
  • Europa Universalis IV: Art of War
  • Hearts of Iron IV: Cadet
  • Crusader Kings II: Way of Life
  • Cities: Skylines - Natural Disasters
  • Stellaris: Leviathans Story Pack
  • Stellaris: Digital Anniversary Edition
  • Island Bound
  • Crusader Kings II: Reapers Due
  • Hearts of Iron IV: Field Marshal
  • Hearts of Iron IV: Colonel
  • 500k Club
  • Europa Universalis IV
  • Europa Universalis IV: El Dorado
  • Stellaris: Galaxy Edition
  • Victoria 2
  • Cities in Motion 2
Description
No Sound

What is your game version?
1.11,1-f2

What expansions do you have installed?
All of the above

Please explain your issue is in as much detail as possible.
I have no sound at all. ALL other Games, Programs, Windows itself have normal sound. It is only this game.

Can you replicate the issue? If yes, please explain how you did it.


Attachments
 
Upvote 0

AndrewT

The Full Monty Python
Moderator
116 Badges
Jun 29, 2001
85.356
3.594
  • Leviathan: Warships
  • Europa Universalis IV: Wealth of Nations
  • Europa Universalis IV: Call to arms event
  • For The Glory
  • Gettysburg
  • Hearts of Iron III
  • Heir to the Throne
  • Impire
  • Europa Universalis III Complete
  • King Arthur II
  • Knights of Pen and Paper +1 Edition
  • Lead and Gold
  • Legio
  • Europa Universalis IV: Conquest of Paradise
  • The Kings Crusade
  • Lost Empire - Immortals
  • Magicka
  • Majesty 2 Collection
  • March of the Eagles
  • Europa Universalis III Complete
  • Naval War: Arctic Circle
  • Pirates of Black Cove
  • Europa Universalis IV: Res Publica
  • Europa Universalis: Rome
  • Rome Gold
  • Stellaris: Necroids
  • Crusader Kings II: Sunset Invasion
  • Ancient Space
  • Arsenal of Democracy
  • Hearts of Iron II: Armageddon
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • A Game of Dwarves
  • Crusader Kings II: Sword of Islam
  • Commander: Conquest of the Americas
  • Darkest Hour
  • Dungeonland
  • East India Company Collection
  • Europa Universalis III
  • Europa Universalis III: Chronicles
  • Europa Universalis III Complete
  • Divine Wind
  • Europa Universalis IV
Has this always been the case ever since you've had this game? Or only since what change or update?

Run the game up then alt-tab out to the desktop. Right click on the speaker icon in the taskbar and go into the Volume Mixer. Scroll across to the right and check that the game is not muted, or set to a very low volume.


IF that doesn't help, we’ll need to see two diagnostic files that contain information about your computer, and about the game.
Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
 

Stephanie2664

Private
100 Badges
Jan 5, 2009
12
0
  • Cities: Skylines - After Dark
  • Hearts of Iron III Collection
  • Europa Universalis IV: Res Publica
  • Victoria: Revolutions
  • Semper Fi
  • Victoria 2: A House Divided
  • Stellaris - Path to Destruction bundle
  • Cities: Skylines Deluxe Edition
  • Age of Wonders III
  • Victoria 2: Heart of Darkness
  • Europa Universalis IV: Cossacks
  • Cities: Skylines - Snowfall
  • Europa Universalis IV: Mare Nostrum
  • Stellaris
  • Stellaris: Galaxy Edition
  • Hearts of Iron IV Sign-up
  • Stellaris: Synthetic Dawn
  • Crusader Kings II: Monks and Mystics
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • Hearts of Iron III: Their Finest Hour
  • Crusader Kings II: Sword of Islam
  • Darkest Hour
  • Europa Universalis IV: Wealth of Nations
  • Hearts of Iron III
  • For the Motherland
  • Europa Universalis IV: Call to arms event
  • Europa Universalis IV: Conquest of Paradise
  • Europa Universalis IV: Art of War
  • Hearts of Iron IV: Cadet
  • Crusader Kings II: Way of Life
  • Cities: Skylines - Natural Disasters
  • Stellaris: Leviathans Story Pack
  • Stellaris: Digital Anniversary Edition
  • Island Bound
  • Crusader Kings II: Reapers Due
  • Hearts of Iron IV: Field Marshal
  • Hearts of Iron IV: Colonel
  • 500k Club
  • Europa Universalis IV
  • Europa Universalis IV: El Dorado
  • Stellaris: Galaxy Edition
  • Victoria 2
  • Cities in Motion 2
Has this always been the case ever since you've had this game? Or only since what change or update?

Run the game up then alt-tab out to the desktop. Right click on the speaker icon in the taskbar and go into the Volume Mixer. Scroll across to the right and check that the game is not muted, or set to a very low volume.


IF that doesn't help, we’ll need to see two diagnostic files that contain information about your computer, and about the game.
Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

This has only been a problem recently. I did the Volume Mixer thing and everything there was good, but still no sound. I think I am attaching the 2 files you mentioned. (Also, on my other laptop (Dell Inspiron 5770) the sound there works just fine.)

Thank you for your time and help.
 

Attachments

  • output_log.txt
    42,2 KB · Views: 54
  • DxDiag.txt
    107,3 KB · Views: 137

AquilaSol

Creator, Detailer, Unofficial tech support
74 Badges
Mar 5, 2016
298
25
  • Crusader Kings II: Horse Lords
  • Imperator: Rome
  • Imperator: Rome Deluxe Edition
  • Age of Wonders: Planetfall Deluxe edition
  • Europa Universalis IV
  • Victoria 3 Sign Up
  • Crusader Kings III
  • PDXCon 2019 "Baron"
  • Victoria 2
  • Age of Wonders: Planetfall
  • Cities: Skylines
  • Cities: Skylines Deluxe Edition
  • Cities: Skylines - After Dark
  • Cities: Skylines - Snowfall
  • Cities: Skylines - Green Cities
  • Cities: Skylines - Parklife Pre-Order
  • Cities: Skylines - Parklife
  • Cities: Skylines - Mass Transit
  • Cities: Skylines - Campus
  • Cities: Skylines Industries
  • Pillars of Eternity
  • Prison Architect
  • Surviving Mars
  • Surviving Mars: Digital Deluxe Edition
  • Tyranny: Gold Edition
  • Tyranny: Archon Edition
  • Tyranny - Tales from the Tiers
  • Cities in Motion 2
  • Cities in Motion
  • Shadowrun Returns
  • Shadowrun: Dragonfall
  • Shadowrun: Hong Kong
  • BATTLETECH
  • BATTLETECH: Flashpoint
  • Stellaris
  • Stellaris - Path to Destruction bundle
  • Stellaris: Distant Stars
  • Stellaris: Humanoids Species Pack
  • Stellaris: Leviathans Story Pack
  • Stellaris: Digital Anniversary Edition
  • Stellaris: Lithoids
  • Stellaris: Apocalypse
  • Stellaris: Ancient Relics
  • Semper Fi
  • Crusader Kings II
  • Crusader Kings II: The Old Gods
  • Divine Wind
  • For the Motherland
  • Hearts of Iron III Collection
  • Hearts of Iron IV: Cadet
Make sure no aditional audiomanagers are installed. (Like Alienware Audio, ASUS Sonic Studio, etc). (Realtek Audio is fine, that's the main driver)

Check that the Audio Depth is set to 16 bit.

If this happened after a Windows Update, reinstall your audio drivers.
 

AndrewT

The Full Monty Python
Moderator
116 Badges
Jun 29, 2001
85.356
3.594
  • Leviathan: Warships
  • Europa Universalis IV: Wealth of Nations
  • Europa Universalis IV: Call to arms event
  • For The Glory
  • Gettysburg
  • Hearts of Iron III
  • Heir to the Throne
  • Impire
  • Europa Universalis III Complete
  • King Arthur II
  • Knights of Pen and Paper +1 Edition
  • Lead and Gold
  • Legio
  • Europa Universalis IV: Conquest of Paradise
  • The Kings Crusade
  • Lost Empire - Immortals
  • Magicka
  • Majesty 2 Collection
  • March of the Eagles
  • Europa Universalis III Complete
  • Naval War: Arctic Circle
  • Pirates of Black Cove
  • Europa Universalis IV: Res Publica
  • Europa Universalis: Rome
  • Rome Gold
  • Stellaris: Necroids
  • Crusader Kings II: Sunset Invasion
  • Ancient Space
  • Arsenal of Democracy
  • Hearts of Iron II: Armageddon
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • A Game of Dwarves
  • Crusader Kings II: Sword of Islam
  • Commander: Conquest of the Americas
  • Darkest Hour
  • Dungeonland
  • East India Company Collection
  • Europa Universalis III
  • Europa Universalis III: Chronicles
  • Europa Universalis III Complete
  • Divine Wind
  • Europa Universalis IV
The game doesn't find your audio driver:
FMOD failed to initialize the output device, attempting to initialize the null output.
The reinstall mentioned above might fix it.
 

Stephanie2664

Private
100 Badges
Jan 5, 2009
12
0
  • Cities: Skylines - After Dark
  • Hearts of Iron III Collection
  • Europa Universalis IV: Res Publica
  • Victoria: Revolutions
  • Semper Fi
  • Victoria 2: A House Divided
  • Stellaris - Path to Destruction bundle
  • Cities: Skylines Deluxe Edition
  • Age of Wonders III
  • Victoria 2: Heart of Darkness
  • Europa Universalis IV: Cossacks
  • Cities: Skylines - Snowfall
  • Europa Universalis IV: Mare Nostrum
  • Stellaris
  • Stellaris: Galaxy Edition
  • Hearts of Iron IV Sign-up
  • Stellaris: Synthetic Dawn
  • Crusader Kings II: Monks and Mystics
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sons of Abraham
  • Hearts of Iron III: Their Finest Hour
  • Crusader Kings II: Sword of Islam
  • Darkest Hour
  • Europa Universalis IV: Wealth of Nations
  • Hearts of Iron III
  • For the Motherland
  • Europa Universalis IV: Call to arms event
  • Europa Universalis IV: Conquest of Paradise
  • Europa Universalis IV: Art of War
  • Hearts of Iron IV: Cadet
  • Crusader Kings II: Way of Life
  • Cities: Skylines - Natural Disasters
  • Stellaris: Leviathans Story Pack
  • Stellaris: Digital Anniversary Edition
  • Island Bound
  • Crusader Kings II: Reapers Due
  • Hearts of Iron IV: Field Marshal
  • Hearts of Iron IV: Colonel
  • 500k Club
  • Europa Universalis IV
  • Europa Universalis IV: El Dorado
  • Stellaris: Galaxy Edition
  • Victoria 2
  • Cities in Motion 2
Make sure no aditional audiomanagers are installed. (Like Alienware Audio, ASUS Sonic Studio, etc). (Realtek Audio is fine, that's the main driver)

Check that the Audio Depth is set to 16 bit.

If this happened after a Windows Update, reinstall your audio drivers.

SOLVED!! :)

While looking into the audiomanagers thing I ended up in the Sound -> Playback screen and I disabled Steam Streaming Speakers and now I have sound once again.

Thank you. ;)