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Cities: Skylines (Steam) - launching game failed and loading game crashed

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1793469157

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Aug 27, 2021
17
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  • Cities: Skylines
  • Cities: Skylines Deluxe Edition
  • Cities: Skylines - After Dark
  • Cities: Skylines - Snowfall
  • Cities: Skylines - Mass Transit
  • Cities: Skylines - Green Cities
  • Cities: Skylines - Parklife
  • Cities: Skylines Industries
Describe your issue
launching game failed and loading game crashed

What is your game version?
1.13.3-f9

What expansions do you have installed?
After Dark, Snowfall, Mass Transit, Green Cities, Parklife, Industries

What mods are you using?
tmpe, 81tiles, no abandoned, many of them, there are about 80 mods are using.

Please explain your issue is in as much detail as possible.
few days ago I still can run the game safely with everything allright. but there was about one week I didn't play the game, and then I can't load a new map, it said I crashed. I tried manytimes, now I even can't launch the game.

Can you replicate the issue? If yes, please explain how you did it.


Attachments File(s) attached
 

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Then somehow the launcher is not even triggering the game to start, which is very very unusual, I do not know what could cause that.

Let's do a clean reinstall of Steam, game AND launcher!


- Remove the game from Steam (uninstall)
- exit the Steam app entirely

- Manually delete all these files and folders, if still there:

...\Steam\steamapps\common\Cities_Skylines\
...\Steam\SteamApps\workshop\content\255710\
...\AppData\Local\Colossal Order\Cities_Skylines
(first move the /saves/ folder elsewhere to keep your save games)
(To see the AppData folder you'll need to enable View Hidden Items in File Explorer)

- delete everything in the Steam folder EXCEPT steam.exe and the SteamApps folder
- run steam.exe as the Windows Admin user, to rebuild all that

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users/<UserName>/AppData/Local/Programs/Paradox Interactive/
- C:/users/<UserName>/AppData/Local/Paradox Interactive/
- C:/users/<UserName>/AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- install the game in Steam again

- run the game from the PLAY button in Steam


Whew! I hope that does it!
 
AndrewT said:
Then somehow the launcher is not even triggering the game to start, which is very very unusual, I do not know what could cause that.

Let's do a clean reinstall of Steam, game AND launcher!


- Remove the game from Steam (uninstall)
- exit the Steam app entirely

- Manually delete all these files and folders, if still there:

...\Steam\steamapps\common\Cities_Skylines\
...\Steam\SteamApps\workshop\content\255710\
...\AppData\Local\Colossal Order\Cities_Skylines
(first move the /saves/ folder elsewhere to keep your save games)
(To see the AppData folder you'll need to enable View Hidden Items in File Explorer)

- delete everything in the Steam folder EXCEPT steam.exe and the SteamApps folder
- run steam.exe as the Windows Admin user, to rebuild all that

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users/<UserName>/AppData/Local/Programs/Paradox Interactive/
- C:/users/<UserName>/AppData/Local/Paradox Interactive/
- C:/users/<UserName>/AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- install the game in Steam again

- run the game from the PLAY button in Steam


Whew! I hope that does it!
Click to expand...
Still can't launch.But there is a new log file.
 

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  • output_log.txt
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  • output_log.txt
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That log is again saying the game does not think Steam is running at all.

This is a weird one, the symptoms keep changing.


How did this come to happen? The game was working one day and like this the next, or what? What change or update occurred on this machine between the last time it worked and the first time it had this problem?
 
AndrewT said:
That log is again saying the game does not think Steam is running at all.

This is a weird one, the symptoms keep changing.


How did this come to happen? The game was working one day and like this the next, or what? What change or update occurred on this machine between the last time it worked and the first time it had this problem?
Click to expand...
That's been about one week I didn't play the game. And then I can't load new city becauese it said it was crashed. I tried to load again and again but still crashed. So I reinstalled the game in steam, this time the launcher can't launch the game. I reinstalled the parodox launcehr as well. Still failed.
 

Attachments

  • output_log.txt
    4,4 KB · Views: 0
Did that tool find anything to fix?

If you delete that output log does it get recreated now?
 
One last thing to try; what if you make a new Windows user, log into Windows as that, and try the game there - any different?
 
1793469157 said:
I made a new windows user and I can run the game. But I cn't run the game in another user forever....It will draw me crazy to change two users for eevrything....no solution?
Click to expand...
That's good news! That proves your Window user profile has a problem causing this. I'm not a Windows support engineer so I don't know how to diagnose and fix that problem, but I'd assume it must be possible. Do you have any source of Windows support?

Failing that it may take a clean Windows reinstall.
 
AndrewT said:
That's good news! That proves your Window user profile has a problem causing this. I'm not a Windows support engineer so I don't know how to diagnose and fix that problem, but I'd assume it must be possible. Do you have any source of Windows support?

Failing that it may take a clean Windows reinstall.
Click to expand...
But the SFC tool found nothing wrong....I'll try to fix the Windows user profile.
 
1793469157 said:
But the SFC tool found nothing wrong
Click to expand...
That can only detect and fix broken or missing Windows system files, it can't diagnose other Windows problems.
 
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