Cities: Skylines (Steam) - Game won't launch

[andyw79]

Description
Game won't launch

What is your game version?


What expansions do you have installed?

Please explain your issue is in as much detail as possible.
Every time I try to launch the game in Steam it crashes straight away. I have downloaded some DLC (Parklife, hi-tech buildings, Match day and Pearls from the east) but have plenty of available memory. The below error report is generated, and the crash log is attached.
This used to run absolutely fine, then one day just stopped launching.


Cities.exe caused an Access Violation (0xc0000005)
in module Cities.exe at 0033:a4056307.

Error occurred at 2018-10-04_222328.
C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\Cities.exe, run by PandA.
9% memory in use.
24514 MB physical memory [22097 MB free].
28098 MB paging file [24377 MB free].
134217728 MB user address space [134213266 MB free].
Read from location 0000000e caused an access violation.

Context:
RDI: 0x00005853 RSI: 0x00001003 RAX: 0x00000000
RBX: 0x00f6efd0 RCX: 0x0000000e RDX: 0x00000000
RIP: 0xa4056307 RBP: 0x00000001 SegCs: 0x00000033
EFlags: 0x00010293 RSP: 0x00f6eda0 SegSs: 0x0000002b
R8: 0x00000010 R9: 0x00000001 R10: 0xa47fd3c8
R11: 0x00000000 R12: 0x00000010 R13: 0x00000000
R14: 0x0148a800 R15: 0x00f6ef30

Can you replicate the issue? If yes, please explain how you did it.
Every time I try to launch the game it crashes

Attachments

 

[metacritical]

update and/or clean reinstall graphics drivers. the game is not finding a graphics card.

 

[andyw79]

update and/or clean reinstall graphics drivers. the game is not finding a graphics card.

Have done this now, still no joy though. Still getting the crash when trying to launch...

 

[AndrewT]

This is caused to all Unity games by Citrix Workplace. There is no current workaround except to remove that app and use Citrix Receiver instead.

Citrix are aware of the problem, I assume they will put out a fixed version in due course.

 

[andyw79]

This is caused to all Unity games by Citrix Workplace. There is no current workaround except to remove that app and use Citrix Receiver instead.

Citrix are aware of the problem, I assume they will put out a fixed version in due course.

Brilliant, instantly solved problem, thanks mate!