Cities: Skylines (Steam) - Game not launching

[F A]

Description
Game not launching

What is your game version?


What expansions do you have installed?
After Dark,
Snowfall,
Mass Transit

Please explain your issue is in as much detail as possible.
Today I have experienced some errors:
1) First - game was not loading (1 time)
2) After I have managed to load the game and played 15-20 min the game crashed ("Oops! The game crashed. The crash report folder named "8-3-18_210324" next to game executable. It would be great if you'd send it to the developer of the game!")
3) After this, the game is not starting anymore. I can see the icon in the taskbar, but nu reaction from the application (no error, no starting screen, nothing). Just the pointer loading (for 15-20 mins)

Can you replicate the issue? If yes, please explain how you did it.
I have tried:

- increase the virtual memory
- --noWorkshop
- check the local files on Steam
- Updating the video drivers

Attachments

 

[F A]

I am uploading also the output log

 

[metacritical]

why are you using such an old version of the game? the log says you're using 1.6.3-f1, current version is 1.10.1-f3

 

[F A]

Somehow, I have the same old version, even after reinstalling the game from Steam

 

[AndrewT]

Do you have more than one Steam Library? If so that log is probably from one this game used to be installed in; let's see one from the Steam Library it is now installed in, thanks.

 

[F A]

Indeed, this was the case. Please find attached the new one.

 

[F A]

These are the files from the previous crash I had yesterday. For the current one nothing is generated. In fact, the game is running. Just nothing appears on the screen (except the icon in the taskbar)

 

[metacritical]

firstly you need to update your nvidia drivers, the ones you are using are a little old. http://www.nvidia.co.uk/download/driverResults.aspx/136757/en-uk

secondly, you have 8GB of RAM which is enough for 200-400 Workshop assets, according to the output log you are subscribed to over 2000. you will likely need to increase your pagefile as well, or reduce the number of assets you are subscribed to

instructions on how to increase pagefile

 

[F A]

Any suggestions for the values of the pagefile increase?

 

[F A]

I have tried everything. Still not working. Same status

 

[metacritical]

upload new logs

 

[F A]

This is the last one

 

[AndrewT]

No real signs of problems in there.
In your Steam Library right-click on this game and choose Properties. Click on Set Launch Options, and paste this in there:

-noWorkshop -disableMods

If it still won't run then upload a new log file with those options in place.

 

[F A]

Nothing changed, unfortunately.

 

[F A]

Apparently there is a conflict with the video card. Maybe is caused by the last update of the game. I have disabled the NVIDIA GeForce GTX 970M and launched the game on the on-board video card (Intel HD Graphics 530) and....it is working (of course bad resolution and slow speed). So most likely this is the issue. Any idea how to solve it?

 

[AndrewT]

We'd know if the last patch stopped the game from working on nVidia cards! Most players use those. Anyway the most recent game patch was a month ago, whereas you say this problem only happened to you a few days ago.

We could try a clean reinstall of the video driver:

- uninstall the nVidia driver and all associated utilities
- reboot
- install the latest one by fresh download from here
http://www.nvidia.com/Download/index.aspx?lang=en-us
- reboot again

 

[F A]

Done all the steps. Still no change, same story.

I haven't played it in the last month not being home.

Also forgot to mention that the sound of the game was always working. Just the mage is missing

 

[AndrewT]

I don't know then, the trajectory of this problem doesn't make a lot of sense!


Let's try a full **clean** reinstall:

- Remove the game from Steam (uninstall)
- Manually delete all these files and folders, if still there:

...\Steam\steamapps\common\Cities_Skylines\

...\Users\<UserName>\Documents\Colossal Order\Cities_Skylines

...\AppData\Local\Colossal Order\Cities_Skylines
(first move the /saves/ folder elsewhere to keep your save games)

- In the Steam Workshop, un-subscribe from ALL mods and assets
- Install the game again, but BEFORE running for the first time, in Steam right-click on this game and choose Properties. Click on Set launch Options, and paste this in there: -force-d3d9
- Now run the game up and start a new city.
- If all goes OK, move the save games back and try again.
- If still OK, you can start subscribing to mods and assets again. But test the game after every few, to make sure a bad one has not come down again.

 

[F A]

Victory. It is working. Many thanks.

Just one question: Shall I keep the launch option "-force-d3d9"? Or it is fine without it from now on.

 

[metacritical]

you only need it if you're running the game on the Intel not the Nvidia card