Cities: Skylines (Steam) - Could not start game [MacOS]

[williamwang002]

Describe your issue
Could not start game

What is your game version?
Could not enter main menu

What expansions do you have installed?
After Dark, Snowfall, Mass Transit, Parklife, Industries, Campus

What mods are you using?
None. All mods have been disabled by using the noWorkshop command.

Please explain your issue is in as much detail as possible.
Could not initialize game. When entered the game, the Colossal Order logo showed up but the game froze at the paradox logo. The image of both logos have been stretched. The application then stops responding and I have to use force quit to exit the game. This is the same case whether I click "resume" or "play" at the launcher.

Can you replicate the issue? If yes, please explain how you did it.


Attachments File(s) attached

 

[AndrewT]

I take it the game used to work on this machine? If so, do you know what change or update seemed to trigger this problem for you?

Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[williamwang002]

I take it the game used to work on this machine? If so, do you know what change or update seemed to trigger this problem for you?

Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Thank you for your reply! Yes the game worked about two months ago. Although I am not sure which update triggered this problem, but I'm certain that it's the updates within two months that have triggered it.

About the informational files, I am running the game on my Mac system. Do you know what's the equivalent path file and program on Mac?

 

[AndrewT]

Please attach this log file here:
~/Library/Logs/Unity/Player.log

To find that file, in Finder do cmd-shift-G to bring up the GOTO box. In there paste ~/Library/ . You will see a /Logs/ folder, and inside that /Unity/ folder. Please attach that file player.log here by dropping it on this support ticket, or use the "Attach file" link here.

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

 

[williamwang002]

Please attach this log file here:
~/Library/Logs/Unity/Player.log

To find that file, in Finder do cmd-shift-G to bring up the GOTO box. In there paste ~/Library/ . You will see a /Logs/ folder, and inside that /Unity/ folder. Please attach that file player.log here by dropping it on this support ticket, or use the "Attach file" link here.

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

Thanks for the instructions. Here is the system info:

Computer Information:
Manufacturer: Apple
Model: MacBookPro16,1
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xd
CPU Type: 0x0
Speed: 2300 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Unsupported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
MacOS 10.15.7 (64 bit)

Video Card:
Driver: AMD Radeon Pro 5500M
Driver Version Not Detected
OpenGL Version: 4.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
VendorID: 0x1002
DeviceID: 0x7340
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 2
Primary Display Resolution: 1792 x 1120
Desktop Resolution: 1792 x 1120
Primary Display Size: 13.54" x 8.43" (15.94" diag)
34.4cm x 21.4cm (40.5cm diag)
Primary VRAM: 4080 MB

Memory:
RAM: 16384 MB

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 953324 MB
Largest Free Hard Disk Block: 47460 MB

Storage:
Number of SSDs: 0
Number of HDDs: 0

 

[AndrewT]

Your noWorkshop option is ineffective because you omitted the leading dash. And it only disables the workshop, not the mods as such.

To test for mod/asset issues the launch options need to be exactly this:
-noWorkshop -disableMods

If the game then loads you do have a mod issue, or simply too many subscribed items. Please check your mods against this list:

[Cities Skylines] Broken & Incompatible Mods - Patch 1.16.1-f2

Broken Cities Skylines | List of Broken mods These mods are all broken, dead, or not compatible with the current version of the game. Please read the 'Issue' column before making assumptions! If there is a replacement, it's listed in the green row under Replacement. Links provided for quick uns...

docs.google.com

If you still get this problem after removing or replacing any bad ones, and unsubscribing from any you don't actually need or use, please attach here a new player.log , thanks.