SMY176

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Nov 19, 2021
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Hi All! I have bought the game for Nintendo Switch. It´s a crashing machine. Only 10 mins of the game is needed to see it crash, so the Nintendo, Paradox, and the developer has a serious and urgent challenge to avoid this game ending as the most unstable in the all strategy and city builders game history.
 
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Dapto

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Not able to run the game its keeps crashing this has just started happening ? anyone else, got a fix for this, I played the game before the lastest patch and it ran fine now it crashes with in 5 min of starting not even able to get the initial buildings down
 
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Joanna_ifs

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Oct 23, 2019
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@Paphalophagus So Platy is actually a part of the PDX sign in rewards, not part of the Founder's edition content. You can get her (and the flag icon) by signing in to your Paradox account via the Paradox Account tab in the Main Menu. As for the warning of not being able to verify ownership - please disregard it, it is only a visual issue and does not have any effect on the game or DLC itself - we have a fix ready for it, which should be included in our next update.

Super happy to hear that you now have the content available though!

@daynb is the content still missing for you? We have been investigating some issues in the background so just need to check!

@SMY176 Heya! We are working very hard on stabilizing the game for the Nintendo Switch - we are aware of the issues but did not experience anything this frequent during our testing. Once we have fixes available, we will work on getting them published as soon as possible.

@Dapto Hello! Really sorry to hear this - what platform are you playing on? If you are on the PC, could I get the player log from you? You can find it from
%USERPROFILE%\AppData\LocalLow\Iceflake Studios\Surviving the Aftermath\
It is called player log and you should be able to simply attach it to your answer here! Thanks in advance!
 

Dapto

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Windows 10 and on a pc no user data as it not loading properly anymore
1637592601598.png
 

Paphalophagus

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Dec 27, 2020
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@Paphalophagus So Platy is actually a part of the PDX sign in rewards, not part of the Founder's edition content. You can get her (and the flag icon) by signing in to your Paradox account via the Paradox Account tab in the Main Menu. As for the warning of not being able to verify ownership - please disregard it, it is only a visual issue and does not have any effect on the game or DLC itself - we have a fix ready for it, which should be included in our next update.

Super happy to hear that you now have the content available though!

Thanks for your reply. :)
 

AndrewT

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Not able to run the game its keeps crashing this has just started happening ? anyone else, got a fix for this, I played the game before the lastest patch and it ran fine now it crashes with in 5 min of starting not even able to get the initial buildings down
Windows 10 and on a pc no user data as it not loading properly anymore
View attachment 776149
This thread is about the release notes, it is not a good place to report and diagnose problems.

Please each of you make your own new thread, and give full problem and system details there, thanks.
 

cbarbieux

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Dec 15, 2021
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Hello, I bought the game on the switch yesterday and it is unplayable, the graphics are so bad, muddy, pixelated, i cant even see what i am looking. I cant believe that i bought this in this condition. Will the graphics be improved in the next 2 months? I've been refused a refund for a game i cannot play whilst it has been marketed as a glossy high quality game.
 

Joanna_ifs

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Iceflake Studio Dev
Oct 23, 2019
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@cbarbieux Heya! We are working very hard to fix the game's stability and graphics. While I cannot guarantee that they will 100% certain be improved in the next 2 months, I can tell you that we at Iceflake are working as hard we can to make this happen - as well as improve the stability as much as we can!

Not really a definite answer, but I hope this does show you that we have full intention on improving the game! :)
 

jasonian

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@Paphalophagus That content indeed - Sorry, my mind is everywhere today :eek:

So earlier in this thread some people reported the Founder's content disappearing with the full release. We initially thought that this was only because of the version being wrong, so now that it has updated to 1.21.2.1261, the content from Founder's pack should have been there - you have the content if you purchased the game at any point before yesterday. Those flags and the statue are the main content of the pack :)

So they are not showing at all for you? Do you have a section DLC in the launcher for your game? Is Founder's pack there?
I lost my founders content too (Xbox). Used to have it, but since 1.0 no longer have access to it
 

jasonian

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On my xbox I have version 1.21.1.196 and it isn't showing the founders pack items. Will it be part of the special update coming or is there something wrong? I reported in another thread on accident about it being missing in Epic

just restarted my xbox and tried the game again and the specialist Platy is back but no statue :( I thought it was all back but no
Exact same issue for me! I even bought the UC expansion and none of that is showing despite it saying I own it on Microsoft store
 

Joanna_ifs

Colonel
Iceflake Studio Dev
Oct 23, 2019
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@jasonian Heya! I believe Microsoft should have sent you a code to redeem after the game was fully released - have you checked your email for this? Also not 100% but possibly the Ultimate Colony content could have been done this way as well? We don't have access to Microsoft's systems so cannot say with 100% certainty.

If you are sure you have redeemed all content, please try reinstalling the game as well :)
 

jasonian

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Mar 15, 2021
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@jasonian Heya! I believe Microsoft should have sent you a code to redeem after the game was fully released - have you checked your email for this? Also not 100% but possibly the Ultimate Colony content could have been done this way as well? We don't have access to Microsoft's systems so cannot say with 100% certainty.

If you are sure you have redeemed all content, please try reinstalling the game as well :)
Ended up finding a code for the founders edition stuff, so I have that back now. Initially un-installing and re-installing didn’t work so looked further into it and it turns out the issue was simply that the UC edition needed to be installed independent of the game. Never really thought to look for that as I’ve never had expansions / DLCs need to be installed manually; they have always been automatic. So in the end I now have the expected content.