Can't Redeem Europa Universalis IV

[TehDonutKing]

I redeemed the CD key before i set my username, and now it's saying i never registered, and upon attempting to re-register it, it says the CD key has already been used.

 

[pevergreen]

I redeemed the CD key before i set my username, and now it's saying i never registered, and upon attempting to re-register it, it says the CD key has already been used.

Sounds like it may be tied to different paradox account/email address. Do you know if you have used a different email before?

Did you redeem the CD Key recently? (trying to ascertain if it was before or after the forum upgrade)

 

[Hospitaller_13]

I also have the same problem i succesfully registered the game before the forum upgrade now it is gone and it cannot find my cd key upon an attempt to register again?

 

[TehDonutKing]

Sounds like it may be tied to different paradox account/email address. Do you know if you have used a different email before?

Did you redeem the CD Key recently? (trying to ascertain if it was before or after the forum upgrade)

I redeemed it today, and it immediately after I got the confirmation email.

 

[AndrewT]

I redeemed it today, and it immediately after I got the confirmation email.

Your Paradox account shows you as having EU4 registered fine. Do you see it in your profile/Owned Items list here?

 

[AndrewT]

I also have the same problem i succesfully registered the game before the forum upgrade now it is gone and it cannot find my cd key upon an attempt to register again?

You show as having registered EU4 Art of War only. you need to register the EU4 base game.

CD Keys show in Steam; click on the game then CD Key on the right.

 

[Kampa]

Same problem as Hospitalier here. All worked fine before the upgrade, now all DLCs are corrctly redeemed, but the main CK2 code "cannot be found"


Edit: jyst had a try, and no the code has "already been used"

 

[AndrewT]

Same problem as Hospitalier here. All worked fine before the upgrade, now all DLCs are corrctly redeemed, but the main CK2 code "cannot be found"

Almost certainly you registered it under an unrelated account on the old forum. Log a ticket at paradox.zendesk.com with all relevant details, thanks.

 

[Kampa]

Thanks, looks like it's been found.

 

[TehDonutKing]

I redeemed it today, and it immediately after I got the confirmation email.

No, it does not.

 

[AndrewT]

It's definitely there. I've just de-activated then re-activated it. Please log out of these forums entirely, and try looking with a different browser.

 

[Hospitaller_13]

i cannot get aa support ticket as it claims my game hasnt been registered?

 

[AndrewT]

What? You don't need to be registered to log a zendesk ticket, anyone can do it.

 

[Cridel]

I redeemed the CD key before i set my username, and now it's saying i never registered, and upon attempting to re-register it, it says the CD key has already been used.

I'm having the difficulty of it saying not found. My Redeem Code is not found. Did what Andrew T told me to do, still having no success.

 

[AndrewT]

I'm having the difficulty of it saying not found. My Redeem Code is not found. Did what Andrew T told me to do, still having no success.

Again, we are working on it together and we will resolve it.

 

[phillipjmc]

my redeem code isn't working either. i had redeemed it a while ago but perhaps i reset cookies or i don't know. now when i try to redeem it again, it says it's not found. soo tedious. please help

 

[Incurilium]

Same here, all DLC could be redeemed. But not the main game (not found) and so i can't see the support forum wich I really need at the moment. Game doesn't start since last update.

 

[phillipjmc]

actually mine's working now, so all's good

 

[AndrewT]

Same here, all DLC could be redeemed. But not the main game (not found) and so i can't see the support forum wich I really need at the moment. Game doesn't start since last update.

You have EU4 registered just fine ... ?