Can't get EUIV to start

[cguymo]

I purchased EUIV for the kid and downloaded it from Steam successfully. When I click on the desktop shortcut, the window with the key opens, I click play and the EUIV start page opens, where I can check for update, register the game, or start playing. When I click on the Start EUIV button, the window goes away, my computer thinks about it, then nothing happens. I believe that I have the game registered, but that could be wrong also.

Any ideas on where to start to get this fixed?

Thanks.

 

[AndrewT]

Yes, start in Tech Support, where I've just moved you.

Assuming Windows: try installing:

First: https://www.microsoft.com/en-us/download/details.aspx?id=5555

After that: http://www.microsoft.com/download/en/details.aspx?id=8328

Then: http://www.microsoft.com/en-us/download/details.aspx?id=35
(If that doesn't do anything then http://www.microsoft.com/en-us/download/details.aspx?id=8109 )

Then: visit the Windows Update site and allow it to apply all .NET updates/patches it wants to, for all .NET versions.