Cannot Register Game

[Buttons12345]

I am unable to register either CK2 or EU IV, when I try to register them it says "The redeem code was not found!" This in spite of the fact that I purchased the game and have been able to register the DLC for CK2. Registration worked for HOI3 and Victoria 2 and all games were purchased through steam.

 

[pevergreen]

I am unable to register either CK2 or EU IV, when I try to register them it says "The redeem code was not found!" This in spite of the fact that I purchased the game and have been able to register the DLC for CK2. Registration worked for HOI3 and Victoria 2 and all games were purchased through steam.

Please log a ticket with the helpdesk and be sure to include the CD Keys you are having trouble registering: https://paradox.zendesk.com/hc

 

[cmgreven]

There really isn't enough information here to help you. Did you purchase the game directly through Steam or a Steam redeemable key from another site. If it is the latter, then that is not the code you use to register a game on the forums. The key you need to register in the forums is found in the steam library page for the game when you right click it and click on View CD-Key. Also, some games will not give you a CD-key on Steam until you start installation of the game (you can immediately cancel after starting).

 

[paul manning]

Same problem for me - bought on steam . Right click to get to the key and copy to clipboard. The key I enter to register the game is seen as not found.

All other keys, like for the DLC are accepted, only the main game key is rejected. (Crusader Kings II)

 

[pevergreen]

Same problem for me - bought on steam . Right click to get to the key and copy to clipboard. The key I enter to register the game is seen as not found.

All other keys, like for the DLC are accepted, only the main game key is rejected. (Crusader Kings II)

Same answer from earlier Log a ticket at the zendesk.

 

[paul manning]

Hello and thank you for your response. Yes Ive been trying to sign in but so far cant remember the password I used so many years ago. I sent a request but are still waiting for a link to change the password.
Also Im not allowed access to the support forum for some reason
I posted on the forum in case there was something I was missing. I'll keep trying to get to the desk. Thanks again ,

 

[pevergreen]

Hello and thank you for your response. Yes Ive been trying to sign in but so far cant remember the password I used so many years ago. I sent a request but are still waiting for a link to change the password.
Also Im not allowed access to the support forum for some reason
I posted on the forum in case there was something I was missing. I'll keep trying to get to the desk. Thanks again ,

I'm not 100% sure what you mean around access to the support forum. You should be able to log a zendesk ticket (if you haven't already) by just clicking the "Submit a Request" button. You don't need to sign in or anything.

The support forum: I presume you mean the CK2 technical support forum? That is because you don't have the base game of CK2 registered (the problem we're trying to fix!)

 

[paul manning]

Thanks for your assistance here. I contacted the help desk and they sorted the error, which was mine .. Thanks again ..

 

[pevergreen]

Thanks for your assistance here. I contacted the help desk and they sorted the error, which was mine .. Thanks again ..

Glad to hear, thank you for letting me know paul

 

[Hanfresco]

Can you elaborate on what your error was? I bought HOI3 and all expansions in the recent steam sale and could register HOI3, Semper Fi, TFH, but not For The Motherland. I logged a ticket with zendesk and the reply was they logged a bug report to the forums... (these forums I assume)