cannot read disk on my computer

[Raghnall]

the disk does work on other computers and both my cd drives work, but for some reason I cannot install, nor run files from the disk. It just keeps running and says its not responding. It did work before, but I uninstall it and now I cannot reinstall.

 

[Castellon]

If it will not install on any other computer either than you must have either a dirty disk or a broken one.

Try and clean it with some windex and a clean cloth. If that does not work then you should contact your publisher to get a new one.

 

[Raghnall]

no it works fine on other computers and BOTH my cd drives will not read the disk past the autorun menu. My cd drives work with other disks so it can't be them.

 

[Castellon]

What version of the game do you have, ie. who is the publisher?

What is the drive letter of your CD-rom drive?

 

[Raghnall]

its the north american version by SF and its a legit disk not a copy or anything, d and e

 

[Raghnall]

By the way I have tried to run the files manually but I just get no response from the disk

 

[Castellon]

Did you follow the uninstall procedure in the Self help thread. It is hotlinked to detailed instructions.

I assume you have tried from both drives, does the exact same thing happen on both?

 

[Raghnall]

yeah its weird the disk works fine on other computers, just not on mine. The only thing I can think of is my machine is having trouble reading a certain type of file that it should be able to read

 

[Raghnall]

well I uninstalled it correctly the last time I had on my computer, so I don't think it should be a problem.

 

[unmerged(7192)]

I just had this problem.

It's the virus scanner. It recognizes the copy-protection (on the game CD-ROM) as some sort of weird virus.

On McAfee, you can exclude the CD-ROM drive(s) from virus scanning. This will let you install and play the game (or any game with copy protection).

Virus-scan > Configure Automatic Protection Settings > "Advanced" button > "Exclusion" tab > "Add" button > add both your Cd-Rom drives

 

[Castellon]

Let us know if that works.

 

[Raghnall]

yeah that did it thanks alot

May God bless you 3 hundred times over

 

[Castellon]

Glad you are back in business!