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SWi98

Recruit
Jun 30, 2020
3
0
After starting the game using Steam, the only thing that pops up is a black screen with white box inside. White box seems to be the actual game - I can move my cursor around it, when I hover over menu buttons, I can hear the sound of that (despite the fact that menu is all white so the buttons are invisible) and also the music is playing. Here's the screenshot of how it looks. I'm also attaching latest log from the game. I've tried verifying integrity of game files, reinstalling the game and reinstalling my GPU drivers. Launching the game using integrated GPU instead of GTX 1050 also didn't work.


*** executable info
Timestamp: 5d766754
Date: Mon Sep 9 16:53:08 2019


*** hardware info
CPU Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz
CPU count 4
Phys. Memory 8061 MBytes
Memory In Use 73%
Disk Free 5721 MBytes


*** OS info
OS: Windows 10
Version: 10.0.18363


*** Debug::Init()


time 0:00:00:125
Steam initialized (AppId 464920)
Language: English
time 0:00:00:547

*** RenderDevice::Init: started...

time 0:00:01:438
*** Texture headers: 20911 loaded, 0 newer, 13 ms

time 0:00:01:454
*** graphics info
GPU NVIDIA GeForce GTX 1050 (Feature Level: 11.1 { SAD4ShaderInstructions: True, ExtendedDoublesShaderInstructions: True, })
API d3d11
GPU Driver Version N/A
GPU Driver Package Version N/A
time 0:00:01:719
Platform: {
desktop = true,
developer = false,
editor = true,
goldmaster = true,
pc = true,
pops = true,
steam = true,
}

time 0:00:03:375
Enumming all 1 sound devices

time 0:00:03:391
Sound device sample rate setting is too high (96000), setting to 48000

time 0:00:03:469
Lua revision: 249143
Assets revision: 26200
Steam AppID: 464920
time 0:00:03:500
DTM started in 256 mb
time 0:00:14:969
[mod] Loading mod metadata...
time 0:00:15:110
[RM] Prefab marker versions: {
[0] = {
count = 66,
hash = -528956378,
height_hash = -1698947081,
mask_hash = 1091376297,
type_hash = -1218620523,
},
{
count = 1393,
hash = -745736807,
height_hash = 432382957,
mask_hash = 1040406322,
type_hash = -2074021696,
},
{
count = 26,
hash = -887593796,
height_hash = -184284940,
mask_hash = 1146460319,
type_hash = 1786723332,
},
{
count = 35,
hash = -1327770564,
height_hash = -1513955646,
mask_hash = 1668846196,
type_hash = 594247860,
},
}
[RM] Blanc maps: {
count = 41,
hash = -2062416046,
}
time 0:00:15:141
Account storage loaded successfully in 140 ms
time 0:00:15:172
POPS: Setting root path C:\Users\szymo\AppData\Roaming\Surviving Mars
time 0:00:15:375
VideoImpl::Init(Movies/Main Menu.ivf)
time 0:00:15:594
Received achievements from Steam.
time 0:00:18:313
POPS: [CurlCallManager::update] FAIL '000001E991BA1220' http status was none of 100, 200, 304: 401
POPS: [CAccountLogInSteamTicket] Received errorCode:'Failure'
POPS: [CAccountLogInSteamTicket] Server returned success code but JSON reply says failure. This might indicate subtle failure modes.
POPS: [CAccountLogInSteamTicket] Received errorMessage:'Unauthorized'
[POPS]Steam autologin failed: not-authorized
time 0:01:27:594


Stopping the game threads from the Lua side.

time 0:01:27:641


Stopping the game threads after receiving WM_QUIT.

time 0:01:27:657
Hook 'Shader :: CompileEffect' not found!
DestroyVideos: 1 videos not cleaned up
time 0:01:27:688


*** Debug::Done()
Time (ms) 87688
 

AndrewT

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Jun 29, 2001
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Has the game ever run on this machine? Or never yet?

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
 

SWi98

Recruit
Jun 30, 2020
3
0
Here it is. Game has never run on this computer. Also, some parts of the DxDiag file are unfortunately in Polish.
If nothing seems to be causing the problem then I'll probably just format Windows and my hard drive, I should have done that a few months ago anyway.
 

Attachments

Last edited:

AndrewT

The Full Monty Python
Paradox Support Rep
Super Moderator
Moderator
112 Badges
Jun 29, 2001
68.894
1.873
  • Leviathan: Warships
  • Europa Universalis IV: Wealth of Nations
  • Europa Universalis IV: Call to arms event
  • For The Glory
  • Gettysburg
  • Hearts of Iron III
  • Heir to the Throne
  • Impire
  • Europa Universalis III Complete
  • King Arthur II
  • Knights of Pen and Paper +1 Edition
  • Lead and Gold
  • Legio
  • Europa Universalis IV: Conquest of Paradise
  • The Kings Crusade
  • Lost Empire - Immortals
  • Magicka
  • Majesty 2 Collection
  • March of the Eagles
  • Europa Universalis III Complete
  • Naval War: Arctic Circle
  • Pirates of Black Cove
  • Europa Universalis IV: Res Publica
  • Europa Universalis: Rome
  • Rome Gold
  • Age of Wonders: Planetfall Sign Up
  • Crusader Kings II: Sons of Abraham
  • A Game of Dwarves
  • Ancient Space
  • Arsenal of Democracy
  • Hearts of Iron II: Armageddon
  • Cities in Motion
  • Cities in Motion 2
  • Crusader Kings II
  • Crusader Kings II: Charlemagne
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: Rajas of India
  • Crusader Kings II: The Republic
  • Crusader Kings II: Sunset Invasion
  • Crusader Kings II: Sword of Islam
  • Commander: Conquest of the Americas
  • Darkest Hour
  • Dungeonland
  • East India Company Collection
  • Europa Universalis III
  • Europa Universalis III: Chronicles
  • Europa Universalis III Complete
  • Divine Wind
Not a lot to go on but my best guess is your nVidia video driver isn't installed cleanly. But if you're going to reinstall Windows anyway, that should clear that up too.

Good luck!
 

SWi98

Recruit
Jun 30, 2020
3
0
I've managed to launch the game without reinstalling Windows. Turns out my integrated GPU's (Intel Graphics 630) drivers were out of date and Device Manager on my computer were telling me the opposite. I found the latest drivers on the Intel's website and downloaded them. During installation a new error occured, which was very easy to fix, I just followed this short video:
The game now works, and what I find kinda strange, it works on both integrated GPU and GeForce 1050, despite the fact that it had not been working on GeForce before and I didn't touch GeForce's drivers.