BATTLETECH - System crashes after loading save

[Syranth]

One line summary of your issue
System crashes after loading save

Please explain your issue is in as much detail as possible.
At first the problem was my system would crash randomly during a level. I was able to get through 7 hours of gameply with maybe 4 crashes. These were hard crashes that required a reboot of the PC. Now I can't load the save game without crashing as soon as a graphic appears. I've attached the output_log.txt if it helps.
I had previously modified the audio time to speed the game up. I returned to the original file after crashes. I've also tried running on the beta branch. This also continues to crash.

Steps to reproduce the issue
Load the game. Continue any save. Crash.

Upload attachment

 

[Syranth]

I just tried uninstalling and re-installing. I deleted my saves and had them wiped from the Steam cloud. I restarted the game ensuring everything was clean. It still crashes anywhere past the main menu. The only thing that's changed is I updated my video card driver. So pre-new driver it was random crashes. New driver is crash every time past trying to load or start a new game.

Edit: I've attached the recent output_log.txt from a clean install with a crash.

 

[Syranth]

Here's a bit more. The crash files.

 

[AndrewT]

CreateDirect3D11SurfaceFromDXGISurface

Please try running the game in Windowed mode.

 

[Syranth]

I tried in window mode with the graphics turned down and it still crashes.

Do you want a bug report of when it crashes in window mode?

 

[Syranth]

I tried again and it crashed while playing the intro video. Reset my system. I can't find a bug report but here is the output_log.txt

 

[AndrewT]

No crash in that log at all ... indeed now I look at them all 4 of those output logs are different to each other.

This still happens when a graphic appears? By that do you mean in a mission, or the intro, or what exactly?

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[Syranth]

It has crashed in a couple different scenarios:
Scenario 1: I open the game and get to the main menu. If I click to continue a save game it loads (spinning graphic in upper left hand corner) and sometimes makes it to the screen where it loads the mission I was going into (dropship on screen). It will then immediately reboot my PC.
Scenario 2: I click the button for a new game and I get to the loading screen (spinning graphic in upper left hand corner). Sometimes it crashes immediately after the video starts and sometimes it plays for 1-2 seconds. I get audio only and it resets my PC.

Odd thing is I've played 7 hours into the game and now it just crashes all the time, and 100% of the time.

Attached is my DXDiag.

 

[AndrewT]

No obvious problem in there either I'm afraid.


All I can think of to try is a **clean** reinstall:


- Remove the game from Steam (uninstall)

- Manually delete all these files and folders, if still there:


C:\Program Files (x86)\Steam\steamapps\common\BattleTech\

C:\Users\USERNAME\AppData\LocalLow\Harebrained Schemes\

C:\Program Files (x86)\Steam\userdata\USER_ID\ 637090\
(first move the \remote\C#\SGS#\ folder elsewhere to keep your save games)


- Install the game again

- add steam.exe and BattleTech.exe to the Whitelist of your antivirus app, whatever it is

If you still get any problem, please send me a new dxdiag.txt and output_log.txt , thank you.

 

[Syranth]

So I'll close this out. Your game is powerful I'll give you that. My power supply apparently was starting to fail and wasn't providing enough resources for my system when playing the game. Just unlucky timing. It ended up frying my video card. I've now replaced both and the game is running again.

Bittersweet really. Not your game's fault. I don't like the fact I have to spend the money to fix my PC but at least I can play again.

Go ahead and close the thread.