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TaurianMerc

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That was to a unrelated issue and i'm more looking for an ETA, not a vague promise from a community manager. I paid my money, launching the game's campaign should not be an issue at all and this should be a top priority - since it seems a not insignificant number of people are experiencing the same problem - that is addressed on more official channels, not hidden on a forum thread three pages in.
:)
We are working very hard day and night to solve all the issues players might have at the moment.

They likely won't have an ETA until they know what the problem is, by which time they are probably well on the way to solving it. If you haven't already, I would recommend putting all your details in the bugs subforum, the more info they have to go on the better their chances of tracking the fault down quickly ;)
 

o0kael0o

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So i moved battletech to where steam is installed and same thing click menu infinity loading screen tips and fps counter goin wild then it freezes BUT something new happend check log .
 

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NewNameNeeded2

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:)


They likely won't have an ETA until they know what the problem is, by which time they are probably well on the way to solving it. If you haven't already, I would recommend putting all your details in the bugs subforum, the more info they have to go on the better their chances of tracking the fault down quickly ;)

yes, I read the post. Empty PR line that was related to a completely different issue (loading screen hang versus CTD). I will also point out that they have not updated anything; Twitter, facebook, website on any of these issues, not even to acknowledge that they exist, or that they plan on doing anything about it. They are barely even responding to posts on this forum and they are pointedly ignoring all threads about the crashes. Absolutely atrocious customer service. It is not acceptable to put these non-answers buried in a forum thread three pages in and it is not acceptable to release a game that is unplayable for a great many.

I appreciate that you are invested in this community and are tying to help, but I do not find your posts helpful, and would prefer if you would let the people being paid do their job. Nothing personal, you seem like a nice person, but you do not have the answers I require and my complaints should be heard by the people that do.
 

pieman81

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Apologies for cross posting this information in a couple of places - I'm just so happy I'm getting somewhere with this and want to share! V. much looking forward to playing the rest of this game...


Did quite a bit of application monitoring and tried a few things at once, and one of them worked... Not sure which one of these did these did the trick, and can't go back and try them one by one to narrow it down just now due to real-world commitments, but these might help you if you are having the memory leak followed by Access Violation error in the combat sections and are desperate to play Battletech like I was. I'll do some further testing tomorrow.

I finally managed to complete 2nd mission - physical memory usage staying at a stable 6.5GB. Page file wasn't getting hit at all - this had a massive boost fixing the lag when switching to the cinematic camera whilst sprinting. (FYI loading times are still loooooooooong though).



1. I updated NVidia drivers to today's release, 397.31. Initially after upgrade, the memory leak and crash remained, so not sure this is what helped. It may be a couple of reboots after installing the drivers did though.

2. Monitoring TCP/IP connections I noticed Battletech.exe was making some TCP/IP connections during play. Some of these are to AWS, but a couple of IPs didn't respond to ping. So completely disabled all network connections/adapters be they wired, Virtual Box adapter and Wi-Fi

3. With all network adapters disabled, I completely shut off Anti-Virus software (Webroot). Sadly, Webroot doesn't have an exclusions whitelist (say whaaaaa) so I hope this isn't what fixed things!

4. Crash in 2nd mission usually happened around time music / sound effects were playing, so disabled my SoundBlaster X-fi, and switched to NVidia audio.
 

kbs666

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Tried to redeem the code for the Atlas and Shadowhawk skins both yesterday and today and I get a very long wait and then a popup with invalid code. I am copying the code exactly from the backer site.
 

Timaeus

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@o0kael0o
If you have not done so already please create a thread in the BATTLETECH Bug Reports section of the forum so your issue can be handled properly.

That, actually goes for everyone that is having an issue with the actual game.
 
Last edited:

o0kael0o

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I have no idea how but i got it to work : installed cccp , uninstalled it and reinstalled (on the same drive as steam) turned off cloud saving created a desktop item with running as admin then when the loading screen came up i just left it made a cup of tea waited for a few minutes more and hey presto it actually works also can confirm i got all the way past the grim sibil mission ... god this was a pain still fun game thou im nearly broke as i forget to look at the days to travel between contracts hope this helps.
 

TaurianMerc

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Londaik

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small problem with huge impact.

so now I am completely confused ..... (BackerKit)
I paid $ 35 back then.

just got the $ 25 game package now ..... äh .....

picture 1 PayPal
https://imgur.com/a/WDrStKD

picture 2 your page announcement. at that time .... it was strange
https://imgur.com/a/3olxtxX

picture 3 what the package should give back then plus the game.
https://imgur.com/a/72gbxz7

I only got the $ 25 version.

Can anyone explain what's going on?

but only have the $ 25 pack in steam

https://imgur.com/a/0pHApj3


Now my question? did anything go wrong?

sorry for the bad english .... Google translater
 

TaurianMerc

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Nothing has gone wrong. All of the extra items (sound track and art book etc.) are in your backer kit.
You can download them from there.

Google Translate:
Nichts ist falsch gelaufen. Alle zusätzlichen Gegenstände (Tonspur und Kunstbuch usw.) sind in deinem Backerkit enthalten.
Sie können sie von dort herunterladen.

:)
 

Timaeus

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small problem with huge impact.

so now I am completely confused ..... (BackerKit)
I paid $ 35 back then.

just got the $ 25 game package now ..... äh .....

picture 1 PayPal
https://imgur.com/a/WDrStKD

picture 2 your page announcement. at that time .... it was strange
https://imgur.com/a/3olxtxX

picture 3 what the package should give back then plus the game.
https://imgur.com/a/72gbxz7

I only got the $ 25 version.

Can anyone explain what's going on?

but only have the $ 25 pack in steam

https://imgur.com/a/0pHApj3


Now my question? did anything go wrong?

sorry for the bad english .... Google translater
Hi Londaik
You were a late backer, and backed via Backerkit. You paid for the Recruit - Reinforcements level, not the Mechjock - Reinforcements level. The Recruit - Reinforcements level is $10USD more than the Kickstarter Recruit level. The Recruit level does not include the soundtrack or art book.

recruit.PNG

I hope this helps.

Timaeus
 
Last edited:

Londaik

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oh so .... why do I get so strange emails with something in it?

that makes you completely crazy
 

Timaeus

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oh so .... why do I get so strange emails with something in it?

that makes you completely crazy
Can you please restate the question?
Timaeus
 

ntw

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Tried to redeem the code for the Atlas and Shadowhawk skins both yesterday and today and I get a very long wait and then a popup with invalid code. I am copying the code exactly from the backer site.
I had this issue.
I found that typing in the code rather than copy & paste worked fine :)
 

Joshua McEvedy

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I was an early $50 backer, so am I not supposed to receive a backer-only variant of an Atlas?

MECHWARRIOR REINFORCEMENT - $50 or more

All of the above, PLUS:

  • Access to the SKIRMISH and MULTIPLAYER GAME BETAs. Get in early to learn the ropes of ’Mech combat and help us make the game better.
  • A BACKER-ONLY VARIANT of the Atlas Assault 'Mech with an exclusive model and paint job.
  • A brand-new four part ORIGINAL FULL-LENGTH BATTLETECH E-NOVEL by legendary author Michael A. Stackpole.

https://community.battletechgame.com/forums/threads/2953

So where is it?
 

TaurianMerc

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I was an early $50 backer, so am I not supposed to receive a backer-only variant of an Atlas?

MECHWARRIOR REINFORCEMENT - $50 or more

All of the above, PLUS:

  • Access to the SKIRMISH and MULTIPLAYER GAME BETAs. Get in early to learn the ropes of ’Mech combat and help us make the game better.
  • A BACKER-ONLY VARIANT of the Atlas Assault 'Mech with an exclusive model and paint job.
  • A brand-new four part ORIGINAL FULL-LENGTH BATTLETECH E-NOVEL by legendary author Michael A. Stackpole.

https://community.battletechgame.com/forums/threads/2953

So where is it?
Have you attempted to put the code in yet?
Just making sure because you didn't mention in your post
 

TIggerstYle69

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I have put the code in and I don't have the Atlas either, now I was already a few hours into the campaign when I realized that my mech was missing.

Any idea if I need to start a new campaign just to get my Atlas?
 

Joshua McEvedy

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Have you attempted to put the code in yet?
Just making sure because you didn't mention in your post

Yes, I entered the code and received the Atlas and Shadowhawk skins but no actual Atlas mech to play in the game, which was originally part of the early Backer rewards package for $50 pledges, very similar to the Founders' Atlas that PGI gave to its backers when MWO went live.

Along with the $50 reward language cited above in my post, here is my receipt, dated December 4, 2015, which lists 1 Variant, Atlas 'Mech as a pledge item down at the very bottom of the invoice.

JPR%20BATTLETECH%20BackerKit%20Receipt_zps4hznbyco.jpg


So I think all the $50 early backers are owed Atlases, which should have been delivered in our accounts on Tuesday when the game went live.