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Support checklist FAQ. Read this, if your issue is not on here then post instead in the separate support subforum instead.

emmasterakia

Community Developer
6 Badges
Mar 27, 2018
105
32
  • Cities: Skylines Deluxe Edition
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  • BATTLETECH - Digital Deluxe Edition
Hey everyone!

BATTLETECH is here! Please find our official support FAQ below.

FAQ.jpg



For any issues you're experiencing in game, first make sure that all of your Graphics drivers are up to date, that your PC surpasses the games minimum requirements, Verify the Integrity of Game Files from the game properties and restart the game.
  • Redeeming a valid unlock code can sometimes cause a long loading screen (2+ min) before succeeding.

  • If you can't find BATTLETECH in your Steam library, try restarting!
  • In Skirmish, unlocked ‘Mech model variants are mistakenly considered to be custom ‘Mechs rather than stock ‘Mechs.
  • If you copy an unlocked ‘Mech in the Skirmish MechBay, it becomes a default version of that ‘Mech.
  • In rare escort contract cases, it is possible for a final APC to fail moving into the extraction area. If this occurs you may need to let the final APC be destroyed, or withdraw from the mission.

  • Some video settings, when applied during combat, are not applied until the next time the game transitions to or from combat.
  • Creating multiple Profile/Accounts back-to-back in the same game session without going to a different section of the game first (i.e. Campaign, Multiplayer game) causes an infinite loading screen when attempting to access the profile "edit heraldry" screen for the second account. Restarting the game fixes this - meaning the second account can now be logged into normally.

  • Vsync toggle does not always register as expected or can even be opposite what you expect. Depending on what other settings are changed, the actual state of Vsync vs what the checkbox is saying can be incorrect. Until this is resolved, if you need to ensure Vsync is enabled we suggest turning it to "on" instead of "application controlled" in your graphics card settings.
  • When launching from a desktop shortcut, you may notice the game re-launch itself before proceeding normally.

  • In certain cases, game performance may degrade or even lock up after playing many hours of consecutive play and require restart of the application.

  • Aggressively spam-clicking certain menus may produce temporary frame-rate drops or other unexpected results.

  • Your Shadow Hawk Pack can be found in the MechLab in the Campaign and MechBay in Skirmish.

  • If graphic issues: Please make sure that all of your graphics drivers are up to date and verify your game files!

  • Account registration is for MP only, not required for single player.



    If you still have issues, please file a bug report to our bug forum: https://forum.paradoxplaza.com/forum/index.php?forums/battletech-bug-reports.998/
 
Last edited:

ManweTheValar

Lord of the Breath of Arda
46 Badges
Mar 2, 2007
23
0
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Hello, I can't login in to my Paradox Account via the game. Comstar is busy etc...
 

jayof9s

Private
39 Badges
Jul 2, 2012
12
0
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I don'T care about logging in into paradox server, I just want to play the campaign

I only care about logging in because of Backer rewards. Same reason I'm guessing a lot of people do. I don't want to start a campaign only to need to restart it when the server is back up...
 

ManweTheValar

Lord of the Breath of Arda
46 Badges
Mar 2, 2007
23
0
  • BATTLETECH - Initiate of the Order
  • Hearts of Iron IV: Colonel
  • Tyranny: Archon Edition
  • Stellaris: Leviathans Story Pack
  • Hearts of Iron IV: Together for Victory
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  • BATTLETECH
  • Hearts of Iron IV: Death or Dishonor
  • Stellaris: Synthetic Dawn
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  • Hearts of Iron IV: Expansion Pass
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  • BATTLETECH - Beta Backer
  • BATTLETECH - Backer
  • Shadowrun Returns
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  • BATTLETECH: Flashpoint
  • Hearts of Iron IV: Expansion Pass
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  • BATTLETECH: Heavy Metal
  • Semper Fi
  • Hearts of Iron II: Armageddon
  • Crusader Kings II
  • Crusader Kings II: Legacy of Rome
  • Crusader Kings II: The Old Gods
  • Crusader Kings II: The Republic
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  • Crusader Kings II: Sword of Islam
  • For the Motherland
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  • 500k Club
  • Crusader Kings II: Way of Life
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  • Stellaris
  • Stellaris: Galaxy Edition
  • Stellaris: Galaxy Edition
  • Hearts of Iron IV Sign-up
I only care about logging in because of Backer rewards. Same reason I'm guessing a lot of people do. I don't want to start a campaign only to need to restart it when the server is back up...
Yes exactly getting very frustrated and angry, as a backer and longtime waiter for this game, I want what I want.
 

keurulan

Private
2 Badges
Apr 24, 2018
10
0
  • BATTLETECH - Beta Backer
  • BATTLETECH - Backer
Game crashed on the second story mission loading screen! Have to load, and REALLY IRRITABLY play the first mission again to give a new try. No save option there, two chrashes in a row now..
 

trikky

Sergeant
23 Badges
Feb 20, 2006
81
0
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  • Crusader Kings II
  • Hearts of Iron II: Armageddon
Cant connect to comstar, profile already exists, max res choice is 1900x1200 :(
 

Wellsonian

Recruit
2 Badges
Mar 19, 2018
2
0
  • BATTLETECH - Beta Backer
  • BATTLETECH - Backer
Same black screen as Spartakus after hitting new campaign. I played the beta no problem, so not my rig’s fault.
 

Flecha

Recruit
10 Badges
Apr 24, 2018
1
0
  • Pillars of Eternity
  • Stellaris
  • Tyranny: Archon Edition
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  • BATTLETECH - Backer
  • Shadowrun Returns
  • Shadowrun: Dragonfall
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Same here


BTW how to the add the game to my PDX account (key redeemed on GOG)
 

KILLMORE

Private
11 Badges
Mar 3, 2018
11
0
  • Cities: Skylines
  • BATTLETECH
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  • BATTLETECH: Heavy Metal
  • Cities: Skylines Deluxe Edition
Same issues here for the screen
 

teutonic

Recruit
26 Badges
Apr 24, 2018
1
0
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Cant connect to comstar, profile already exists, max res choice is 1900x1200 :(
Getting Profile already exists and no way to get out of the game with Alt-Tabbing and closing window.
Edit- Able to get in but cannot sign in.
Edit- After 3rd relaunch can sign in. Now expericencing Graphic issues. Screen keeps blinking to black. Am updating to Radeon drivers 18.3.4 to see if this fixes it. RX580 4gb card windows 10 pro64. running at 1920x1080 single monitor. The only time I have seen behavior like this is when I try to run some games in full 4K mode. Set all graphics to low and kept getting worse.
 
Last edited:

keurulan

Private
2 Badges
Apr 24, 2018
10
0
  • BATTLETECH - Beta Backer
  • BATTLETECH - Backer
I only care about logging in because of Backer rewards. Same reason I'm guessing a lot of people do. I don't want to start a campaign only to need to restart it when the server is back up...

Are absolutely sure that rewards do not apply to already started game? I mean, that would be REALLY stupid.
 

Confector Tyrannis

First Lieutenant
14 Badges
Feb 28, 2018
220
0
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  • BATTLETECH: Heavy Metal
About to write cranky post about why being able to pre-load when the first thing it does after unlocking is start downloading updates (why not part of the pre-load?)

*game finishes updating in 10 mins instead of the 2 hours it was telling me*

Why you spai on me paradox?! >.> :D

To be clear i'm teasing about the spying comment, the timing was just hilarious to me so i decided to write a funny post instead

Now.. 'scuse me... i gots some mechs to smash