BATTLETECH - Infinite "Refreshing saved games" at title screen

[DeusDuce2]

One line summary of your issue
Infinite "Refreshing saved games" at title screen

What platform are you running the game on?

GoG

What operating system do you use?
Windows 10
Which version of the game are you running?
1.8
What DLC do you have installed?
Flashpoint,
Urban Warfare,
Shadowhawk Pack

Please explain your issue is in as much detail as possible.
Just finished installing Heavy Metal patch 1.8 and the title screen is continuously showing "Refreshing saved games 100%" where the buttons to chose a game type and load saved games are normally found.
Have you tried verifying your files?
Yes

Steps to reproduce the issue


Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/

Attach screenshot / video

 

[HBS_SpaceCollie]

This is an issue with mod support. BattleTech is attempting to create a folder in Documents\My Games where mods would be stored, but it does not have access to do this.
UnauthorizedAccessException: Access to the path "C:\Users\YOURNAME\Documents\My Games\BattleTech" is denied.

Try deleting the BattleTech folder in Documents\My Games and restarting the game. If that doesn't work, you're going to have to edit the permissions of the My Games folder so that the user has access to write to that folder. Last resort is to run BattleTech as an admin user (assuming that you can do that).

 

[DeusDuce2]

That worked, thanks!

 

[AndrewT]

This is an issue with mod support. BattleTech is attempting to create a folder in Documents\My Games where mods would be stored, but it does not have access to do this.
UnauthorizedAccessException: Access to the path "C:\Users\YOURNAME\Documents\My Games\BattleTech" is denied.

Try deleting the BattleTech folder in Documents\My Games and restarting the game. If that doesn't work, you're going to have to edit the permissions of the My Games folder so that the user has access to write to that folder. Last resort is to run BattleTech as an admin user (assuming that you can do that).

That worked, thanks!

You may find it is Windows Defender preventing access to that folder, which it does by default.

In the Windows search box type Ransomware. If Controlled Folder Access is disabled then enable it, and then add BattleTech.exe to the Apps Allowed Through list there.

 

[Kreyson]

Steam Version. Stuck at refreshing also. I deleted the mod folder. restarted game, still stuck at refreshing.

Edit. it did create a mod folder, so it looks like that is ok, but still stuck at refreshing game.

I have all DLCs. Season pass for the last year, zero problems until today.

Also, i am running the game as administrator.

 

[Kreyson]

After some messing around, i realized it was saying i was offline and none of the expansions where showing up as being owned in left corner. So i signed out and signed back in. It now says i am signed in "Green Button". But still stuck at refreshing games and all expansions are now labeled as "available" in upper left.

It is like the game is having trouble accessing what DLCs i own through paradox? Steam shows i have all DLCs, and i verified integrity of all game files and rebooted computer.

https://steamuserimages-a.akamaihd....112/4DA79EB91CF44D91C011B1D68F0719802C5BCE3F/

Never mind, i fixed it. My antivirus flagged battletech with latest patch. I had to regrant permissions to battletech.

 

[AndrewT]

Never mind, i fixed it. My antivirus flagged battletech with latest patch. I had to regrant permissions to battletech.

Thanks for that update! Which AV app do you have and what did you have to do in it to rescue BT?

 

[Kreyson]

Thanks for that update! Which AV app do you have and what did you have to do in it to rescue BT?

Bit Defender. I had to go into Defender and allow access to battletech. Never had to do this for the previous expansions.

 

[DarkGeneral]

Bit Defender. I had to go into Defender and allow access to battletech. Never had to do this for the previous expansions.

Hi, how did you open access to battletech to BiTDefender, i have the same problem and BitDefender antivirus, but can not sort thiss problem, help please.

 

[AndrewT]

You need to add the game to the exceptions list, and to the separate Safe Files feature in that AV app.