One line summary of your issue
Game doesn't load main menu on startup
What platform are you running the game on?
Steam
What operating system do you use?
Windows 10
Which version of the game are you running?
1.9.1
What DLC do you have installed?
Flashpoint, Urban Warfare, Heavy Metal
Please explain your issue is in as much detail as possible.
The game launches the game window, displayed the corporate logos and "powered by unity", but stays on the black loading screen for an indefinite period (at least three hours at one point). On the task manager, there is a "UnityCrashHandler64" under the Battletech name, and digging thorugh the output_log.txt file, I found;
NullReferenceException: Object reference not set to an instance of an object
at BattleTech.UI.MainMenu.get_saveStructure () [0x00013] in <4184af8dbeb44635831353f4d349631c>:0
at BattleTech.UI.MainMenu.Update () [0x0001c] in <4184af8dbeb44635831353f4d349631c>:0
(Filename: <4184af8dbeb44635831353f4d349631c> Line: 0)
repeated many many times
Have you tried verifying your files?
Yes
Steps to reproduce the issue
Launching the game causes the issue
Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached
Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached
If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached
If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached
Attach screenshot / video
File(s) attached
Game doesn't load main menu on startup
What platform are you running the game on?
Steam
What operating system do you use?
Windows 10
Which version of the game are you running?
1.9.1
What DLC do you have installed?
Flashpoint, Urban Warfare, Heavy Metal
Please explain your issue is in as much detail as possible.
The game launches the game window, displayed the corporate logos and "powered by unity", but stays on the black loading screen for an indefinite period (at least three hours at one point). On the task manager, there is a "UnityCrashHandler64" under the Battletech name, and digging thorugh the output_log.txt file, I found;
NullReferenceException: Object reference not set to an instance of an object
at BattleTech.UI.MainMenu.get_saveStructure () [0x00013] in <4184af8dbeb44635831353f4d349631c>:0
at BattleTech.UI.MainMenu.Update () [0x0001c] in <4184af8dbeb44635831353f4d349631c>:0
(Filename: <4184af8dbeb44635831353f4d349631c> Line: 0)
repeated many many times
Have you tried verifying your files?
Yes
Steps to reproduce the issue
Launching the game causes the issue
Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached
Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached
If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached
If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached
Attach screenshot / video
File(s) attached
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