BATTLETECH - Game Crashes Graphics Card

[ModernModron]

One line summary of your issue
Game Crashes Graphics Card

What platform are you running the game on?

GoG

What operating system do you use?
Windows 7
Which version of the game are you running?
1.8.0-629R
What DLC do you have installed?
Flashpoint,
Urban Warfare

Please explain your issue is in as much detail as possible.
There's an intermittent bug that forces my graphics card to reset, which leaves BATTLETECH as a black screen until I switch tot he Windows start menu and terminate the game. The issue seems to come up on Tundra maps, but exactly when it comes up varies.
Have you tried verifying your files?
No

Steps to reproduce the issue
The bug isn't 100% predictable, but the attached file is close. Jumping the ANH-1A in the screenshot towards the cliff then firing the Gauss and AC/5s at the Thunderbolt (on the top left of the screenshot) reliably crashes my graphics card just as the firing animation starts.
Jumping and firing only the AC/5s works, but then my card crashes shortly afterwards when the screen pans to the location of a dropship landing.
Standing still and firing Gauss and AC/5s also works, but likewise crashes during the dropship warning.
Sprinting the ANH-1A allows the dropship warning to trigger without crashing. I can click through the various dialog boxes, but then my graphics card crashes when the game pans back to an active unit at the start of the next turn. This time, BATTLETECH also crashed after the screen went black (see the second screenshot with both the game crash and my graphics crash alerts).
I was unable to locate a crash report since I don't have a Steam installation path.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/

Attach screenshot / video

 

[Zfdutacka]

This same inability to handle DX11 error 0x887A0005 (driver reload or card missing) is responsible for a lot of other crashes too.

 

[AndrewT]

This may be similar to the issues we had on low-end AMD cards after game launch. In the game's Advanced video options try disabling Ambient Occlusion, Reflection, Motion Blur amnd tick the "Reduce Props" box there.

Good luck with that!

 

[ModernModron]

Unfortunately, I'd already disabled AO, Reflections, and Blurr. I clicked the 'reduce props' tick box, but I'm still getting the crash. :-(

-MM

 

[AndrewT]

I see. How about reducing general graphics quality settings in the game, any joy there?

 

[ModernModron]

I set everything to Low or disabled it, and I'm still crashing. It's looking grim.

On a side note, it's annoying that the game insists on moving to my #1 monitor each time I apply new graphics settings unless I manually re-select the second monitor first.

-MM

 

[AndrewT]

That's very disappointing! While low end your card is at or above the minimum so really should work.

Do run BattleTechLauncher.exe and use the Crash Reporter in there to send the crash data directly to the game developers.

Is this only since 1.8 ? If you revert to 1.7.1 do you get these still?

 

[ModernModron]

When Urban Warfare first came out,. I would routinely crash the instant I tried to load an Urban map. Eventually one of the patches seemed to fix that, but I would still crash every now and then.

The crashes seem more common with 1.8. I suppose this could just be a bad case of an intermittent error that's consistent on this map. Unfortunately, reverting to 1.7 would make it impossible to get the unseen, which just feels cruel. :-(

I'll try to run the Crash Reporter when I get a moment after the holiday.

Thanks for your help!

-MM