BATTLETECH - Game crash at the new campaign

[Blinckx]

One line summary of your issue
Game crash at the new campaign

Please explain your issue is in as much detail as possible.
While loading the fist mission of a new campaign, the game load at 90% and then crash

Steps to reproduce the issue


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[L-LAN]

i had the same problem. checking file integretiy via steam fixed my problem. i had predownloaded the game.

 

[Blinckx]

Already done that, still not fixed
Driver are updated, i've tried also the beta patch but still the game crash at the beginning of the first campaign mission

 

[Cromag]

I had that issue, then i ran the beta patch and file integrity, and now the game wont even launch.

 

[Blinckx]

I have also tried to launch the game as administrator, as windows 7/8 compatibility, reinstall all nvidia drivers but still the game crash while loding the first mission

 

[L-LAN]

try to delete and redownload the game. according to your logs game files are missing!
from your log:

"FileNotFoundException: Could not find file "C:\Program Files (x86)\Steam\steamapps\common\BATTLETECH\BattleTech_Data\StreamingAssets\tools\win\DetectedResolutions.info".
at System.IO.FileStream..ctor (System.String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean anonymous, FileOptions options) [0x00000] in "​

also try to run sfc.exe /scannow from cmd.exe with administration privileges.

 

[Blinckx]

Tried to reinstall the game, still the same issue

 

[GundamCitizen]

I would uninstall the game completely and use the program below to help remove any unwanted files left behind.
Try this program it is free and works great for cleaning up any hidden files that are left behind in a uninstall. https://www.ccleaner.com/

 

[Blinckx]

Already done that too
The problem isn't the missing file, is the access violation with the dll

 

[AndrewT]

InitD3D11RenderColorSurface: VRDevice said it created a texture, but the texture is NULL. VR platform drivers may be running with elevated privileges.

The game is having a problem with DirectX 11 in your machine, possibly related to VR. It may actually be a Unity bug:
https://steamcommunity.com/app/464950/discussions/0/1474221865189092403/

When you get the black screen, can you just hit ALT-ENTER - It should switch to Windowed mode. Alternatively hold the ALT key down and run BattleTech.exe manually, you'll get a config screen where you can set Windowed mode and resolution, etc. Select Windowed mode in there, and a suitable resolution.

 

[Blinckx]

The game is having a problem with DirectX 11 in your machine, possibly related to VR. It may actually be a Unity bug:
https://steamcommunity.com/app/464950/discussions/0/1474221865189092403/

When you get the black screen, can you just hit ALT-ENTER - It should switch to Windowed mode. Alternatively hold the ALT key down and run BattleTech.exe manually, you'll get a config screen where you can set Windowed mode and resolution, etc. Select Windowed mode in there, and a suitable resolution.

Nothing change, even if i launch the game in Windowed mode the game still crash at the same exact point

 

[AndrewT]

Please attach here a new copy of the game log:
C:\Program Files (x86)\Steam\steamapps\common\BATTLETECH\BattleTech_Data\output_log.txt
C:\Program Files (x86)\Paradox Interactive\games\BATTLETECH\BattleTech_Data\output_log.txt
C:\Program Files (x86)\GOG Galaxy\Games\BATTLETECH\BattleTech_Data\output_log.txt


DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[Blinckx]

Please attach here a new copy of the game log:
C:\Program Files (x86)\Steam\steamapps\common\BATTLETECH\BattleTech_Data\output_log.txt
C:\Program Files (x86)\Paradox Interactive\games\BATTLETECH\BattleTech_Data\output_log.txt
C:\Program Files (x86)\GOG Galaxy\Games\BATTLETECH\BattleTech_Data\output_log.txt

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

I was only able to find this one C:\Program Files (x86)\Steam\steamapps\common\BATTLETECH\BattleTech_Data\output_log.txt
The other 2 location are missing

 

[Imoshen]

I'm not sure what percentage I get to before it crashes but I have updated to beta, reinstalled, reverified, installed latest NVidia driver, went back one driver. Also playing windowed and set graphics to low. I have attached the log files as well. But also for once I get a useful event viewer error.


Faulting application name: BattleTech.exe, version: 5.6.5.64727, time stamp: 0x5a5de904

Faulting module name: ffmpeg.dll, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000000000b5a4c

Faulting process id: 0x14c4

Faulting application start time: 0x01d3e0cb41e043de

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\BATTLETECH\BattleTech.exe

Faulting module path: C:\Program Files (x86)\K-Lite Codec Pack\Filters\ffdshow64\ffmpeg.dll

Report Id: c30b8957-4cbe-11e8-8000-fcaa14946028

From reading this I have an access violation error and I have full write access to both folders and running the battletech.exe as admin is set. I notice that system tray icons for various K-Lite decoders come up during the start of the new campaign. The game start video doesn't have a problem but maybe the new campaign video does.

 

[AndrewT]

I was only able to find this one C:\Program Files (x86)\Steam\steamapps\common\BATTLETECH\BattleTech_Data\output_log.txt
The other 2 location are missing

There are no errors or crashes in that output log at all. The previous error has gone. In all honesty I have no real clues why this is happening to you still, what we did should have fixed it. If you get any crash dumps please post them here for Harebrained Schemes to analyse.

 

[Blinckx]

There are no errors or crashes in that output log at all. The previous error has gone. In all honesty I have no real clues why this is happening to you still, what we did should have fixed it. If you get any crash dumps please post them here for Harebrained Schemes to analyse.

A bit of change now.
I have set the detais in game to low, winowed game. Now the first mission load, i can see e first tutorial.
I caanpass the first step ( move with WASD ) but, when the game tells me to rotate the camera the game freeze, no crash just freeze th game

 

[AndrewT]

OK lets have a new output log please, again taken just after the hang/crash.

 

[Blinckx]

OK lets have a new output log please, again taken just after the hang/crash.

So i was able to complete a couple of mission, the game run really bad anyway even with low settings
Then, suddenly, when i have to rotate the camera or the Mech moves, the game freeze