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Ryo_Saeba

Recruit
Nov 27, 2019
1
0
One line summary of your issue
Failed to install

What platform are you running the game on?

Humble Bundle

What operating system do you use?
LINUX - Ubuntu 18.10
Which version of the game are you running?
1.8
What DLC do you have installed?

Please explain your issue is in as much detail as possible.
Start installation process and it failed with dialog box showing location of debug file.
Have you tried verifying your files?


Steps to reproduce the issue


Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log


If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox


If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/


Attach screenshot / video
 

Attachments

  • specs.txt
    75,8 KB · Views: 7
  • bitrock_installer.log
    182 bytes · Views: 20
  • bitrock_debug.zip
    16 KB · Views: 8
Upvote 0

AndrewT

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I'm afraid I know nothing whatever about Humble's installation process. That .log doesn't appear to show any problem.

Only they could read that .xml file ... sorry about this but I think you'll have to contact them on this problem.

Good luck with that!
 

HBS_Null

Sergeant
3 Badges
Feb 23, 2018
85
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  • BATTLETECH
  • Harebrained Schemes Staff
  • BATTLETECH - Digital Deluxe Edition
The Humble offline installer uses a tool called InstallBuilder, that's their log files attached. I'll send the XML log on to them and see if they can parse why it failed.

Have you ever been able to install the game on this machine using previous versions of the installer?
 

HBS_Null

Sergeant
3 Badges
Feb 23, 2018
85
0
  • BATTLETECH
  • Harebrained Schemes Staff
  • BATTLETECH - Digital Deluxe Edition
Looks like the installer is corrupted. Make sure the MD5 checksums match and try re-downloading it from Humble if anything doesn't check out. I downloaded it from Humble just now and got it working with these checksums:

ZIP from Humble:
d57ad2f211f0b6afd59e16d6e59e5fa8

Extracted "setup-linux-x64.run" file:
a48e2e3d2845c480660214ad45ed06f9

Extracted "dist" file:
086dfddbc1382d328ec832af7f94396e