BATTLETECH - Crash upon start

[adragoon]

One line summary of your issue
Crash upon start

Please explain your issue is in as much detail as possible.
game crashes from steam dashboard and from shortcut

Steps to reproduce the issue
tried 5 times

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[Underus]

Ditto.

Win7 64-bit, fully updated. Nvidia GTX960 updated with 4/25 drivers. Runs fine on my lappy, similar configuration but GTX-M series card.

Freezes as the skull logo in loading credits is fading to black.

Checked file integrity via Steam and everything checks out. DX 11 installed.

 

[Havamal]

Longshot: Did we try Different res or windowed mode, or whitelisting in you anti virus?

"If you find yourself in a state where the game is not rendering at all or in a resolution where the UI does not allow you to change resolutions, restart the game holding the ALT key (option key on Mac) and the Unity graphics settings menu will appear before the game starts, allowing you to reset to a supported resolution."

 

[Underus]

Longshot: Did we try Different res or windowed mode, or whitelisting in you anti virus?

"If you find yourself in a state where the game is not rendering at all or in a resolution where the UI does not allow you to change resolutions, restart the game holding the ALT key (option key on Mac) and the Unity graphics settings menu will appear before the game starts, allowing you to reset to a supported resolution."

Thanks, I just saw the post about the "access violation". My anti-virus was disabled but I will try whitelisting once the game finishes redownloading/installing on Steam.

Your attentiveness is appreciated.

 

[Havamal]

Just trying to help remind everyone of the easy stuff, while the devs look into the big stuff

 

[Underus]

Game is whitelisted and still having the issue.

AVProVideo.dll is the conflicting resource. Renamed as "avprovideo.dll.bak" as other users have suggested (sorry, didn't see that other thread first) and the game now loads.

Glad to have it back but it would be cool if this bug could be remedied.

Thanks again and great game so far.

 

[TheScnazzyPig]

This is my Oops Game crash, no ide what to do?!

Unity Player [version: Unity 5.6.5p1_b5fcd78dd1ab]

igdusc64.dll caused an Access Violation (0xc0000005)
in module igdusc64.dll at 0033:38d98041.

Error occurred at 2018-04-25_211916.
C:\Program Files (x86)\Steam\steamapps\common\BATTLETECH\BattleTech.exe, run by Toni.
42% memory in use.
8123 MB physical memory [4678 MB free].
9403 MB paging file [5847 MB free].
134217728 MB user address space [134216937 MB free].
Read from location 0000003a caused an access violation.