BATTLETECH - After the unity logo the screen keeps black and the game never start

[BARBOSA (Aries)]

One line summary of your issue
After the unity logo the screen keeps black and the game never start

What platform are you running the game on?

Steam

What operating system do you use?
Windows 7 SP1
Which version of the game are you running?
1.7
What DLC do you have installed?
Flashpoint,
Urban Warfare,
Shadowhawk Pack

Please explain your issue is in as much detail as possible.
After the automatic download and install of 1.7 update on steam, i tried to start the game . Everything go as usual until unity logo fades. A white changing number appears on upper right corner of the screen and the game never starts, even though the mouse arrow change from windows standard to what is seen in the game.
Have you tried verifying your files?
Yes

Steps to reproduce the issue
Start the game and wait.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)

Attach Output Log
Windows: BATTLETECH\BattleTech_Data\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/

Attach screenshot / video

 

[MagnumForceGB]

I installed Battletech 1.7 on my wife's computer that runs a Core I5-4670k and a GTX 1060, the game started up. Her computer has never had the game installed on it. I'm doing compares on the 2 machines now to see if there is a difference in patches/files.

 

[dirtracer75]

That is the first report we've seen of any card other than the 750 having that error. And HBS were unable to duplicate the problem, even with the 750, so there is something else going on here.

Can we get your dxdiag too please?

I have the GTX 1060

 

[Josh_S]

I have the same problem, but I have never install a MOD of any type. I played this game last year, 2018 and uninstalled it. I just got Flashpoint with Humble and thought I would try the game again so I reinstalled it, plus Flash Point, but when I start the game after the splash screens I just get a black screen with white numbers in the upper right corner (FPS?) and that's as far as the game will load.

Computer Info:
AMD 3700x
Ram: 16Gb
GTX 1070
Windows 10 V1903

 

[AndrewT]

I have the same problem, but I have never install a MOD of any type

This issue has nothing to do with mods ...

In any case does your output log have the same errors as this one?
https://forum.paradoxplaza.com/foru...d-the-game-never-start.1243256/#post-25815448

If not you have a different issue and should start your own thread, thanks.

 

[Josh_S]

Yes, my problem may have been different. I did a clean uninstall like the videos on this message-board had instructions for and it works now.

 

[AndrewT]

Can everyone still getting this issue please install and run the free utility Speccy. Send its output to a text file and attach that here.

I'm looking for something in common like an AV app, Windows update, or some process or utility running.

 

[Dan Titan]

I come from this post: https://forum.paradoxplaza.com/foru...h-1st-flashpoint-games-closes-itself.1252377/

Here are my details attached

 

[BARBOSA (Aries)]

Still have the issue. Here´s the new speccy txt.

 

[BARBOSA (Aries)]

Just passing by to ask if there are any news...

 

[BARBOSA (Aries)]

Now i´m passing by to beg for a solution!

I´m thrilled with the Heavy Metal announcement, i already bought the season pass, and as its my favourite game, it´d break my heart being out of the fun.

Please?

 

[Prussian Havoc]

Now i´m passing by to beg for a solution!

I´m thrilled with the Heavy Metal announcement, i already bought the season pass, and as its my favourite game, it´d break my heart being out of the fun.

Please?

One of the highlights is that HEAVY METAL drops on 21NOV!

We don’t even have that long to wait. : )

 

[dirtracer75]

Can everyone still getting this issue please install and run the free utility Speccy. Send its output to a text file and attach that here.

I'm looking for something in common like an AV app, Windows update, or some process or utility running.

I have been playing on 1.6 hoping for some news. But, here is the info your requested:

 

[dirtracer75]

I am going to update this a bit, seeing that I have made a couple small changes to my PC since I last posted them. (removed malware bytes, and a couple other programs) Been playing 1.6, and decided to try 1.7 again today. I did a complete uninstall of all files including the regedit files. Re-downloaded everything, and tried 1.7 again. Same results. I even went as far as to try to rename the AVProVideo.dll, and even tried the cccp codecs. Same results. Black screen with the FPS counter in the top right. With Heavy Metal on the horizon, I hope a fix can be found. Weird, 1.6 works fine, 1.7 does not. Something changed that our systems do not like.

I have tried to start the game three times since the re-install.

 

[AndrewT]

4 Speccy files so far:

- 3 different Windows versions
- all nVidia video, but 3 different models
- 1 with Norton AV, 1 Kaspersky, 1 Avast
- Windows Defender AV all disabled
- aside from standard Windows and browser processes, the only common ones I see are:
nvcontainer.exe
NVDisplay.Container.exe
NVIDIA Web Helper.exe

So if possible, can we try unloading/killing all those nVidia processes. Assuming that does not help, it's a lot to ask I know but can you uninstall the various AV apps completely (using the free Revo Uninstaller utility) please?

 

[BARBOSA (Aries)]

Just to be sure. AV means antivirus, right?

 

[dirtracer75]

4 Speccy files so far:

- 3 different Windows versions
- all nVidia video, but 3 different models
- 1 with Norton AV, 1 Kaspersky, 1 Avast
- Windows Defender AV all disabled
- aside from standard Windows and browser processes, the only common ones I see are:
nvcontainer.exe
NVDisplay.Container.exe
NVIDIA Web Helper.exe

So if possible, can we try unloading/killing all those nVidia processes. Assuming that does not help, it's a lot to ask I know but can you uninstall the various AV apps completely (using the free Revo Uninstaller utility) please?

Same results. I killed all of the NVidia processes, I tried to disable my AV, and then even completely remove it, still had the black screen with the FPS counter.

 

[BARBOSA (Aries)]

I´m sad to report that despite killing NVidia processes and disabling my AV, i also kept with the black screen with FPS counter...

 

[Hobby]

my cpu-z, gpu-z, output, dxdiag, ...files are here: https://bit.ly/2BYCzRa

I have to mention that from fully working game to just FPS framerate showing screen broken game was only these steps:

0) working game

1) buying of season pass from Steam
2) autoinstall of BT:SP by steam app
3) update of nVidia experience to official latest version
4) update of nVidia drivers to official latest version via nVidia experience & reboot

5) game run only to FPS counter

Following steps described in detail here --> https://bit.ly/2BYCzRa
// final statement: still only that FPS counter shown -- ticket NOT solved //

 

[Hobby]

Same results. I killed all of the NVidia processes, I tried to disable my AV, and then even completely remove it, still had the black screen with the FPS counter.

I have no 3rd party antivirus or firewall software installed - just Microsoft Security Essentials and have same problem ... my opinion is that the right clue will have sometihing to do with nVidia experience and their overlay (live game top moments auto-capture) OR steam and their overlay (live projection of game to other steam users) OR combination of these factors.

 

[dirtracer75]

my cpu-z, gpu-z, output, dxdiag, ...files are here: https://bit.ly/2BYCzRa

I have to mention that from fully working game to just FPS framerate showing screen broken game was only these steps:

0) working game

1) buying of season pass from Steam
2) autoinstall of BT:SP by steam app
3) update of nVidia experience to official latest version
4) update of nVidia drivers to official latest version via nVidia experience & reboot

5) game run only to FPS counter

Following steps described in detail here --> https://bit.ly/2BYCzRa
// final statement: still only that FPS counter shown -- ticket NOT solved //

All we did is go from 1.6.2 to 1.7, and the game stopped working. Something in the game changed, and they keep asking us to fiddle around with our anti-virus. Makes no sense.

Oh well. Just decided to build a new system, and should be ready to rock in about 2 weeks. This better work....LOL