Audio stuttering issue

[One11]

Hey guys

Yes, I have obsessive tendencies

The game is amazing but I get irritated about the various "ambiant sound loops" that seems to stutter every now and then at a pretty much every 30 sec to 1 min. All audio drivers have been updated (using an ASUS Mobo with Realtek onboard) and Cities is the only game with which I have any sound issue whatsoever.

Anything i'm missing here ?
Any mods that could replace the entire audio and fix it ?

Thanks guys
N

 

[AndrewT]

Has this always happened ever since you've had the game? Or only since what change or update?

It's only ambient sound, not music or sound effects?

We’ll need to see two diagnostic files that contain information about your computer, and about the game.
Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities_Skylines\Cities_Data\output_log.txt

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[One11]

Happy new year Andrew =)
Thanks for the detailed support, attached are the two requested files

- Confirming it's ambiant sound, not SFX

Thanks mate

 

[AndrewT]

Has this always happened ever since you've had the game? Or only since what change or update?

I see you have 7 different sound channels, on 5 different sound drivers. The default output is Logitech USB Headset H540. Dxdiag is unhappy with the Oculus driver you have.

Does the problem change if you direct sound to each of the other outputs in turn?

 

[One11]

Thx Again Andrew -

it's been like that since the very start, it's the only game on which I have an issue also
Oculus - argh, no surprise there

I just disabled the two nvidia drivers (never used them anyways) and tried with the realtek output vs Logitech, unfortunately, same issue

 

[AndrewT]

I see. I don't really have any ideas then; why this would affect all the sound circuits you have and just this one form of sound ... makes no real sense no matter what the cause is.

 

[AndreiD]

Is there any fix to this issue? It's been persisting since the game released and I'm having it now on two different configurations with 2 different sound cards.
Cities: Skylines is the only game in which I encounter audio stuttering every few seconds or so and it gets incredibly annoying after a while since it happens on all sound sources in the game.

 

[AndrewT]

I'm not aware this was fixed for the OP of this thread, no.

You can see all the questions I've asked above, and the text files that show your setup.

 

[AndreiD]

Sure, files added, but given how many people are reporting the same issue on steam forums and other outlets, I'm inclined to believe it's a game issue rather than anything setup related.
Hopefully there's some kind of fix because this sound stuttering issue seems to be persisting since 2015.

 

[AstroCat]

I just re-installed the game, haven't played for a very long time. I still have this issue after years later? Ugh, any fixes? I'm an audio pro/developer so please just steer me in the right direction. Thanks!

 

[AndrewT]

I just re-installed the game, haven't played for a very long time. I still have this issue after years later? Ugh, any fixes? I'm an audio pro/developer so please just steer me in the right direction. Thanks!

You can see all the questions I've asked above, and the text files that show your setup.

 

[AstroCat]

Ok, here you go. All drivers are the latest as well. No other games or applications have this issue, only Cities. Thanks.

 

[AndrewT]

Has this always happened ever since you've had the game? Or only since what change or update?

I see you have 3 different sound channels, on 3 different sound drivers. Does the problem change if you direct sound to each of the other outputs in turn?

 

[Defilon]

I am also experiencing this exact same issue as of the 12-4-2019.

The sound cuts every 30 sec to 1 minute. Completely unrelated to the stuttering problem I pointed out in my other post.

I know this thread is one years old, but I saw fit to bump it since this problem seems to happen to a lot of people and is apparently not fixed. Perhaps I can help make things move a tiny bit more at CO.

Hopefully one day they solve this issue.

Feel free to redirect / delete this post if it isn't appropriate.

 

[AndrewT]

I am also experiencing this exact same issue as of the 12-4-2019.

The game itself has not changed since December, so this must be caused by something outside the game changing.

Is the sound coming through the RealTek or nVidia sound channel? Whichever one, what happens if you switch to the other one?

 

[Defilon]

Is the sound coming through the RealTek or nVidia sound channel? Whichever one, what happens if you switch to the other one?

I had no idea how to change the sound coming from my headphones from realtek to Nvidia, however I noticed that my monitor uses the Nvidia sound channel. So I boosted the sound of my monitor as much as I could and indeed, the audio stuttering persists. I could clearly hear the sound cutting.

 

[AndrewT]

Okay so it's in the computer. What changed in Windows or the computer on that day, or shortly before it? There must have been something!

 

[Defilon]

Okay so it's in the computer. What changed in Windows or the computer on that day, or shortly before it? There must have been something!

Which day are you speaking of? The day I started noticing the audio stuttering? Well I suppose that would be after I installed my RTX 2080TI and tried the game. The driver is up to date, too.

I believe I'm having issues with my main SSD atm. I get an occasionnal blue screen, so I ordered a new M.2 that should arrive shortly. I will need to reinstall windows and all the drivers, we'll see if the issue remains after that. It probably will. I'll keep in touch.

 

[AndrewT]

l I suppose that would be after I installed my RTX 2080TI and tried the game.

I see, then it's likely there is some bus issue with that card or the computer itself.

Let us know how you go!