AOW: Planetfall - Xbox Game Pass launcher and game not connecting to online services

[xuv]

One line summary of your issue
Launcher will not update, cannot connect to multiplayer when game is launched.

What platform are you running the game on?
PC, via Xbox Game Pass

What operating system do you use?
Windows 10 Home

Which version of the game are you running?
V1.201.40728

What expansions do you have installed?
N/A

Please explain your issue is in as much detail as possible.
When launching via Xbox Game Pass or Microsoft Store, the launcher pops up as normal, but the "News" tab says "We couldn't fetch news about this game. Are you online? Please check your connection." and in the top left the Paradox symbol has a red dot that when you hover on it it gives the message: "Something went wrong while updating the launcher. Please contact support." If I scroll down to the bottom of the launcher, the version is (I assume) "pdxlaun-2267-fix-game-pass-gpu-crash-1 (sandbox)"

When I hit play, I log in via the button on the bottom right, then I hit Online Multiplayer. It goes through its loading/connection process and brings up the list of lobbies. The list is invariably blank. If I hit back, then attempt to connect to multiplayer again I get the message "Lost connection to Lobby server! Could not login: unknown error - only offline features are supported!"

The exact same errors are happening to a friend of mine who is also attempting to play from the Xbox Game Pass.

Have you tried verifying your files?
There is no option via the launcher to do so. As this is also not a Steam installation, there does not appear to be any way aside from uninstalling and reinstalling via the Xbox Game Pass again.

Steps to reproduce the issue
Install the game.

Attach DxDiag (PC) or System Info log (Mac)
Attached

Attach screenshot / video
Attached

 

[AndrewT]

This is a bug in that version, unfortunately somehow it is trying to connect to a development server instead of the public one. It should be fixed next patch.

Sorry about that!

 

[Triumph Jordi]

Hey Xuv, the launcher has no influence on whether or not you can play online so that can be safely ignored. The message that's leading here is Lost connection to Lobby server! Could not login: unknown error - only offline features are supported!" Sadly it isn't too specific so we'll have to run through some of the basic steps first.

• Have you confirmed/verified your account by clicking the link in the activation email?
• Is your system firewall blocking Age of Wonders: Planetfall?
• Do you have a Xfinity/Comcast router?

 

[xuv]

Hey Xuv, the launcher has no influence on whether or not you can play online so that can be safely ignored. The message that's leading here is Lost connection to Lobby server! Could not login: unknown error - only offline features are supported!" Sadly it isn't too specific so we'll have to run through some of the basic steps first.

• Have you confirmed/verified your account by clicking the link in the activation email?
• Is your system firewall blocking Age of Wonders: Planetfall?
• Do you have a Xfinity/Comcast router?

Sorry for the late response, I just got an email alerting me to a reply.

-Yes I have
-I do not believe so, I get no alerts and I don't have any exceptions needed normally, and my friend was having the same issue.
-I do not have those ISPs

AndrewT is saying it is a known issue, so no worries on that end! Thanks

 

[Peptron]

Hi,

I'm having the same issue as this but my version is v1.303.43287

also accessing via game pass on PC - however I can see a list of servers but they're always locked and only viewable if agreeing to crossplay?

any ideas?

 

[Akazury]

Hi,

I'm having the same issue as this but my version is v1.303.43287

also accessing via game pass on PC - however I can see a list of servers but they're always locked and only viewable if agreeing to crossplay?

any ideas?

Multiplayer games that are grayed out or inaccessible are locked because they are ongoing or password protected games. The reason why you need to enable Crossplay is because the games are started/played from the Steam/GoG/PDX Editions of the games.