AoW: Planetfall - When trying to load the game it crashes on the first loading screen after a few minutes.

[Huwood]

One line summary of your issue
When trying to load the game it crashes on the first loading screen after a few minutes.

What platform are you running the game on?
Steam

What operating system do you use?
Windows 10

Which version of the game are you running?
1.404

What expansions do you have installed?
(DID NOT ANSWER QUESTION)

Please explain your issue is in as much detail as possible.
-Just had the game gifted to me by a friend yesterday
-After downloading have tried opening the game and has failed at the first loading screen every time
-Have tried turning off antivirus, running the game as admin through both the launcher and the exe file, and have redownloaded

Have you tried verifying your files?
Yes

Steps to reproduce the issue
Click play, loading screen starts then crashes after a couple minutes

Attach DxDiag (PC) or System Info log (Mac)
File(s) attached

Attach screenshot / video
File(s) attached

 

[AndrewT]

At the end of that game log we see three errors relating to particular file names. I don't get those errors. Do those files exist or your machine?

If you run a Steam Verify operation against this game, does it find anything to fix?

 

[Huwood]

At the end of that game log we see three errors relating to particular file names. I don't get those errors. Do those files exist or your machine?

If you run a Steam Verify operation against this game, does it find anything to fix?

When I looked I saw those files, and verifying through steam showed that everything was there. I ended up needing to redownload steam for a different issue and it seems that fixed it. Thank you for your time.