AoW: Planetfall - Online game locked on marauder turn

[Ba22crow]

One line summary of your issue
Online game locked on marauder turn

What platform are you running the game on?
Steam

What operating system do you use?
Windows 10

Which version of the game are you running?
V1.303.43287

What expansions do you have installed?
Revelations, Invasions

Please explain your issue is in as much detail as possible.
The turn stuck after marauders attacking, Robert the player in the attached picture used the auto-calc button. We are unable to move the game forward in any fashion as the ai has either failed to move any more units, or to resolve the battle internally. We have tried repairing it but to no avail.

The game was desynching between turns for both of us toward the end, but it always resolved and reloaded. This time it is no ones turn.

Please help, it took months to talk my friend into commiting to one, and now it hangs at turn 150

Have you tried verifying your files?
Yes

Steps to reproduce the issue
Use auto-calc in the tail end of a online multiplayer game against marauders?

 

[Triumph Jordi]

Hey Ba22crow, thanks for reaching out. When the AI is stuck in a' Opponents are Moving' they usually are attempting something that they can't complete, unless you can get the AI on a different path it will always get stuck there. You guys can start the MP game in Debug mode and send us the generated logs at logs@triumphstudios.com so we can have a look and possibly see where the AI is getting stuck. Otherwise it's a waiting to see whether the next patch might resolve the AI issue.

 

[Ba22crow]

I sent the logs in to the link. I also attached them here in case someone has the time and can parse out anything that might help. Thank you for looking.

 

[Triumph Jordi]

Hey Ba22crow, I've been looking into this and I think you're experiencing an issue we thought was fixed with a earlier patch. It appears that the combat isn't completing properly and looking at the screenshot the game still thinks it's his turn. Can you tell me whether your friend got the Combat Finished screen (with Replay, Retry etc.)? What might provide the necessary kick to the system is opening the Event Log and seeing whether this or a previous combat is selectable.

 

[Ba22crow]

He used the Auto combat, was dissatisfied with the result, and then pressed retry to initiate manual combat but it never completed.

There don't appear to be any previous combats he can click on in the log to find it.

 

[Ba22crow]

So I have a question, is there way someone on staff can rewind a turn or whatever since it is an online multiplayer game? We'd be fine with pretty much anything that gets it going again, or should we just write this one off as beyond saving?

 

[Triumph Jordi]

Oh I'm sorry but we don't have a way of accessing Multiplayer Sessions. You'd have to wait for the Triceratops Update for the fix which should allow repair to work or indeed start a new session.