AoW: Planetfall - Game will not start

[Figur8]

One line summary of your issue
Game will not start

What platform are you running the game on?
Microsoft Store (computer)

What operating system do you use?
Windows 10

Which version of the game are you running?
I have the launcher version (v.2020.7-SE) but I can't access to the main menu so...

What expansions do you have installed?
(DID NOT ANSWER QUESTION)

Please explain your issue is in as much detail as possible.
I launch the game, the loading ends and then a screen with "press a button to continue" appears... and then I try to press any key, even on a controller, and nothing happens... But the screen is not frozen, so I don't know what's the issue ?

Have you tried verifying your files?
No

Steps to reproduce the issue
Actually, I have already described it above.
If someone cares to explain to me how to extract the files needed for "DxDiag" I will add it.

Attach DxDiag (PC) or System Info log (Mac)
File(s) attached

Attach screenshot / video
File(s) attached

 

[Triumph Jordi]

Hey Figur8, thanks for reaching out. Normally this is where the Microsoft Store Edition starts synching your cloud saves with the local version. How long does this screen stay up for? Do you play the game in Offline Mode? Is your AV Software possible blocking the connection? Do you have other Store games that do/don't work?

DxDiag is just a simple program that gives a basic breakdown of your system. If you follow this link you'll see how to run it, but it isn't needed for your issue.

 

[Figur8]

Hi Jordi ! Thank you for your quick response.

It just stays up, tbh, and after a while I have to close it cause nothing is working.
The launcher says that they're unable to connect to internet, so I guess I'm by default in offline mode.
I don't know how to check if my AV Software is blocking the connexion, but I had no problems until now with cloud saves or whatsoever.

And thank you for DxDiag !

EDIT.
I checked with a friend, and Planetfall is authorized by my AV Software - and I also tried to launch it with administrator's rights (sorry for my english, I'm french xD) and nothing has changed.

 

[Triumph Jordi]

The launcher is not really indicative of anything so we can ignore that it can't connect. Let's see if we can kick start this:

• Navigate to %localappdata%\Packages\ParadoxInteractive.AgeofWondersPlanetfall-Microsof_zfnrdv2de78ny\SystemAppData\wgs
• Backup the numbered folder to a different location
• Remove the numbered folder from the wgs folder

This basically removes any local version of cloud saves you might have. Now try to launch the game again and see if the 'Synching data' window appears.

 

[Figur8]

I don't have the wgs file

Actually it is empty

 

[Figur8]

IT IS LAUNCHING AND WORKING.

I don't know how, I don't know why, but it is working ! xD

 

[Triumph Jordi]

Ah yea, you might not have been able to see the Packages folder as it's hidden by Windows. Happy to hear it's working again, did you do anything or are we going with a Xbox Live Services issue?

 

[Figur8]

I did absolutely nothing, so I guess we're going with a Xbox Live Services issue ... ?
Unless... I had to reboot my computer cause a storm is here.
And I switched to my phone's 4G because of it.

So maybe... ?