AoW: Planetfall - Game crashes at the starting screen after sync data

[Basher313]

One line summary of your issue
Game crashes at the starting screen after sync data

What platform are you running the game on?
Microsoft Store (computer)

What operating system do you use?
Windows 10

Which version of the game are you running?
1.12

What expansions do you have installed?
(DID NOT ANSWER QUESTION)

Please explain your issue is in as much detail as possible.
Yesterday i bought the xbox game pass and downloaded AoW Planetfall.
After playing the second mission game crashed and whenever i start the game it crashed again after scyn the cloud data.
Reeinstalling doesnt help, cant launch the game
I dont even know the version because i never get into the main menu

Have you tried verifying your files?
No

Steps to reproduce the issue


Attach DxDiag (PC) or System Info log (Mac)
(DID NOT ANSWER QUESTION)

Attach screenshot / video
(DID NOT ANSWER QUESTION)

 

[Basher313]

Soooo,
after deleting all game saves in the appdata wgs folder i manage to start the game. Whenver i start the game i must cancled the data sync because when game sync the data the savegames and crahes are back.

So i cant play the missions or even save games ...

Version 1.303.43287

 

[Triumph Jordi]

Hey Basher, thanks for reaching out. It sounds like somehow a corrupted save got uploaded to the Xbox Live Cloud. The best thing to do is too back up all the saves you have, clear the cloud save data from your account, identify & remove the corrupted save and copy the working saves back in. Normally there are safe guards in place to keep a corrupted save from being uploaded so I'm wondering how this occurred.

 

[Basher313]

Sorry for the late answer, was on vacation
Where I can find the cloud save data?
When i go over User/documents and Paradox/Save games ?
I deleted every save game there but whenever i sycn the save games from my acc they crash the game again
Is there a way to delete my save games in the cloud or in my account ?

 

[AndrewT]

I'm not 100% sure for the Gamepass edition but I think it might be:
Documents\Paradox Interactive\Age of Wonders Planetfall\Profiles\*PROFILE_ID*\CLOUDSAVES\

 

[Triumph Jordi]

Sorry for the late answer, was on vacation
Where I can find the cloud save data?
When i go over User/documents and Paradox/Save games ?
I deleted every save game there but whenever i sycn the save games from my acc they crash the game again
Is there a way to delete my save games in the cloud or in my account ?

No Worries, I hope you enjoyed your vacation.

So the Gamepass saves are in the 'wgs' you cleared last time, at least the local version of the cloud saves. The Cloud Saves themselves are kept by/within Xbox Live Services. I know on Xbox there is a option to delete all cloud saved data for any game through the system itself whether Gamepass or your Microsoft Account has a option for this I wouldn't know. You'll have to check with Microsoft whether there is a way to delete Cloud Saved data for a specific game/application.