AoW: Planetfall - Empty leaders portraits after some time playing

[Vind7]

One line summary of your issue
Empty leaders portraits after some time playing

What platform are you running the game on?

Steam

What operating system do you use?
Windows 7 64-bit
Which version of the game are you running?
1.006.37790

Please explain your issue is in as much detail as possible.
After some time game wont render leader portraits properly - just empty frame. It has happened in previous version 1.005 very rarely and affected mainly player own faction leader but is very often in latest 1.006 version and multiple leaders ~4 wont render at once then it happens so some kind of regression on this issue happened.
Have you tried verifying your files?
Yes

Steps to reproduce the issue
Playing a game for 1-3 hours long session usually trigger this and exiting completely and restarting game fixes problem for a time.

Attach DxDiag (PC) or System Info log (Mac)

Attach screenshot / video

 

[Clopen]

Exempli gratia:

I've also included a save file from when I took that screenshot.

 

[Boldee101]

One line summary of your issue
Empty Hero portraits after extended play time.

What platform are you running the game on?
Steam.

What operating system do you use?
Windows 10 Pro version 1903.

Which version of the game are you running?
1.006.37190.

Please explain your issue is in as much detail as possible.
Playing the game in multiplayer for more that 3 hours and portraits of starting heroes disappear when inspecting the hero and from battle flag, this has only just started happening for me, I can't say I noticed it in previous versions of the game.

Have you tried verifying your files?
Yes.

Steps to reproduce the issue
Play the game for 3 hours plus in multiplayer.

Attach DxDiag (PC) or System Info log (Mac)
Yes.

Attach screenshot / video

 

[Lucullo]

I have the same problem since the last update (playing on the beta channel).

 

[Triumph Jordi]

Hey Guys, thanks for reaching out. We are aware of this issue, it's been in the game Pre-Ankylosaurus but was a lot more rare than it has become in the current version. We are continuing to look into it, however this isn't anything you guys can provide saves/logs for as it isn't reproducible that way and the log won't show any useful information. For this issue I'm just going to have to ask you to have patience.

 

[Clopen]

Very well, thank you very much. =)

 

[Elgareth]

Hey Guys, thanks for reaching out. We are aware of this issue, it's been in the game Pre-Ankylosaurus but was a lot more rare than it has become in the current version. We are continuing to look into it, however this isn't anything you guys can provide saves/logs for as it isn't reproducible that way and the log won't show any useful information. For this issue I'm just going to have to ask you to have patience.

Just as an FYI then, it happened to me in the "Choose Commander" menu Screen before starting a Scenario as well, where one of my own commanders didn't have a Portrait. So it's not just ingame.

 

[Triumph Jordi]

We dropped a build with fixes for this on the Steam Open Beta branch, you can switch over to see if it still occurs but it shouldn't.