AoW: Planetfall - Cannot connect to online multiplayer

[Walker9567]

One line summary of your issue
Cannot connect to online multiplayer

What platform are you running the game on?

Steam

What operating system do you use?
Windows 10
Which version of the game are you running?
v1.006.37667

Please explain your issue is in as much detail as possible.
When I attempt to connect to the Online Multiplayer I get an error stating "Cannot connect to online server - only offline features are supported"
Have you tried verifying your files?
No

Steps to reproduce the issue
Open game, click "online multiplayer"

Attach DxDiag (PC) or System Info log (Mac)

Attach screenshot / video

 

[AndrewT]

Has it ever worked for you? Or never yet?

Do make sure AowPF.exe is allowed through all your firewalls.

 

[Walker9567]

It did work for me for about two weeks after first purchasing. Now it does not. I did have a Malware infection which has been resolved. I have since uninstalled and re-installed the game and the issue persists. The game is set to allow both outgoing and incoming permissions in my Firewall settings

 

[AndrewT]

You might still have a firewall active in your internet modem/router. Do you have access to any other machine, either at the same location or elsewhere, to test this on?

 

[Walker9567]

I have given allowance to all Planetfall related programs in my Firewall settings now, I have rebooted and restarted after making these changes. All yield the same result. I still cannot connect to the server. I do not have access to another machine.

 

[Triumph Jordi]

Hey Walker9567, I'm going to jump in here for a bit. Can you start the game in Debug Mode, found at the bottom of the Paradox Launcher. This will allow the game to generate a log, after closing the game these can be found in \Paradox Interactive\Age of Wonders Planetfall\Logs. While in Debug mode try to start multiplayer again and once it fails close the game, now grab the logs from the mentioned folder and sent that to us at logs@triumphstudios.com and we'll have a look at what it says. Hopefully enough for us to figure out why you can't connect anymore.

 

[Triumph Jordi]

Hey Walker9567, are you still experiencing this issue? If so can you generate new logs and send them to us again?

 

[Walker9567]

Jordi, ive been sending you reply emails since January 31st, have you had a chance to review my issue again? Its still occurring.

 

[DireDave]

Hey Walker9567, we apologize for the delays concerning this issue. We are testing some possible fixes, but as we don't want to affect the players that do not have the issue, we have to test extensively. We are definitely still working on it and hope to be able to get it live soon!

EDIT: It could be related to a server side issue that occurs after some time. We just rebooted the server completely. Does that cause any other results perhaps? Let us know, meanwhile we will continue looking for the cause.