I still have the same problem I've always had since the forums moved to XenForo. It's been several years now, several different devices, different browsers, etc., and the symptoms are always there and always the same. Namely, I get timeouts, I get white pages, and all sorts of error messages, or just after a prolonged time loading the site fails to follow the link and stays on the same page. It takes a lot of hard work, trial and error to comment in any thread or even look for information. The forums are thus almost unusable to me.
I've tried getting help from support staff, but all I'm told is to reinstall browsers, clear caches etc. The thing is, I've checked this by logging in on several different PCs, with different configuration and different software, as well as my phone. Also different ISPs. Even a different country at some point. Obviously a number of different browsers. The symptoms are always there. After checking the connection and pinging the intermediate steps, the error location always pops up somewhere in Sweden. Before reaching Sweden, everything is fine even if it goes through a number of European countries to get there. The issue is clearly related to my account, not m PC.
It has come to my attention that the symptoms are similar to what happens on the user end when a user is put on XenForo's 'discouragement list', which if I have consulted with a more specialized IT guy who runs a XenForo board, he has looked at the site behaviour and told me discouragement list is what it looks like in his opinion.
So could someone from staff instead of dismissing my suggestion outright simply check if I haven't been put there by accident? Accidents like that have happened in other forums. What harm is there in checking?
Or alternatively, if I'm actually supposed to be there as an administrative sanction, then just give me a straight answer, so I can stop guessing.
I've already asked staff specifically about this possibility, but I always get vague answers like 'can't discuss internal settings' or 'no idea' or accusing me of rejecting the help provided (in the form of a suggestion to clear my cache time after time again) and coming up with weird scenarios (without actually telling me that they are false).
I'm not saying that I am in fact on the discouragement list, which I don't know, but I'm asking if someone from staff could please go there and check, remove me if I'm there by accident, or confirm that my presence there is an administrative sanction if such a sanction has been imposed at some point instead of an overt ban.
Thank you.
I've tried getting help from support staff, but all I'm told is to reinstall browsers, clear caches etc. The thing is, I've checked this by logging in on several different PCs, with different configuration and different software, as well as my phone. Also different ISPs. Even a different country at some point. Obviously a number of different browsers. The symptoms are always there. After checking the connection and pinging the intermediate steps, the error location always pops up somewhere in Sweden. Before reaching Sweden, everything is fine even if it goes through a number of European countries to get there. The issue is clearly related to my account, not m PC.
It has come to my attention that the symptoms are similar to what happens on the user end when a user is put on XenForo's 'discouragement list', which if I have consulted with a more specialized IT guy who runs a XenForo board, he has looked at the site behaviour and told me discouragement list is what it looks like in his opinion.
So could someone from staff instead of dismissing my suggestion outright simply check if I haven't been put there by accident? Accidents like that have happened in other forums. What harm is there in checking?
Or alternatively, if I'm actually supposed to be there as an administrative sanction, then just give me a straight answer, so I can stop guessing.
I've already asked staff specifically about this possibility, but I always get vague answers like 'can't discuss internal settings' or 'no idea' or accusing me of rejecting the help provided (in the form of a suggestion to clear my cache time after time again) and coming up with weird scenarios (without actually telling me that they are false).
I'm not saying that I am in fact on the discouragement list, which I don't know, but I'm asking if someone from staff could please go there and check, remove me if I'm there by accident, or confirm that my presence there is an administrative sanction if such a sanction has been imposed at some point instead of an overt ban.
Thank you.