About the addition of Brazilian Real to the list of currencies in the Paradox Store

[LucasHughes]

Hello! I am from Brazil, and receiving news of this concerned me, because of a silly quirk in our bank policies: any charges made in Reais that are made internationally are immediately canceled by the banks, no questions asked. Apparently this is supposed to "protect" us consumers from international stores showing us one price and our cards being charged another due to currency conversion, which is usually quite volatile.
I am not certain if there is some way to circumvent this automatic cancellation, but I do know that speaking to the banks directly doesn't help whatsoever.

This might mean that selecting the option of Brazilian Real in the store will prevent brazilians from actually being able to buy your products. Hopefully most of us are aware of this problem and will know not to select that option, assuming it's selectable instead of automatic.

I apologize in case this is not news to you, and I apologize on behalf of our banks, I can say that, to me, this situation has been a huge pain from the start.
Thanks for all the great work, and here's looking forward to Bloodlines 2!

 

[TinyWiking]

Interesting (to say the least!). I've forwarded this to our store manager and she will check this further .

 

[lucixoliveira]

Oi Lucas, bom dia. Fellow Brazilian here. I manage our Store.
Thanks for reaching out to us! We face this problem in several other countries as well. We will continue working with our payment processors to find a better solution than the one currently in place - which, as you noticed, is far from ideal. Cheers!

 

[lucixoliveira]

Hello again, Lucas.
Since early June, we have been working with new payment processor partners. And they confirmed that, as of now, all purchases in Brazil are seen as local purchases. So you should be able to buy anything at the Paradox Store from Brazil, using not only credit cards, but also Boleto Bancário!
If you give it a try, let us know how it went.
But if you tried before June, then, yes, you probably had your purchase declined because of the reasons you explained.