A Sea-change in HBS Customer Interaction...

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Nichino

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The thing is: our current system works because people are free to share what they are working on. When you get an intern in charge of a community, they frequently aren't free to share anything, and have nothing to do.

Perhaps this is a false dichotomy, but I feel like we stay with the current system and get great tidbits less often than our ravenous appetites would like.....or we get an intern, and get frequent posts with far less 'content' than we would really want.
Could be true. All depends on the direction they are given. But it doesn't have to be mutually exclusive. Nothing has to stop because they added someone who is suppose to engage with the community as the main part of their actual job responsibilities.

Might be a bad example as it's AAA, but a community manager kept the hype train going nonstop from the launch of Total War Warhammer all the way to the launch of Total War Warhammer 2. And they sold a lot of DLC.
 

Marauder3D

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Could be true. All depends on the direction they are given. But it doesn't have to be mutually exclusive. Nothing has to stop because they added someone who is suppose to engage with the community as the main part of their actual job responsibilities.

Might be a bad example as it's AAA, but a community manager kept the hype train going nonstop from the launch of Total War Warhammer all the way to the launch of Total War Warhammer 2. And they sold a lot of DLC.

And I'm down for that. I'd love someone to keep BattleTech's hype train rolling, because it is a great game that we need more folks to get hyped about. We want more new players and a way to get the word out so future expansions and sequels can keep getting planned and executed.

As I said in another post, it is a great time to be a BattleTech fan!
 

Prussian Havoc

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Great points one and all. :bow:

But “Community Manager” (CM) to me can be so much more than just a pipeline of information from HBS.

Let HBS continue the path they are on toward Announcements, Dev Diaries, Live Stream Events, etc...

...and perhaps a CM can run various threads on the forum, jump in the Multi-Player Lobby and hold Familiarization/Training/Practice Matches, organize an actual HBS Tournament, find ways to engage with Single Players by running “Beat Time” matches, Meet the CM Q&A on Single Player Features, Meet the CM Q&A on New Player “BATTLETECH and YOU!”, DISCORD Engagement, etc


So not so much of a “mouthpiece” but a Gods Honest Advocate for the Community. As such information could run BOTH ways. So besides just HBS Devs mostly passively reading the forum, the CM could highlight and fast track forum, DISCORD or in-game mention of this or that HBS internally “HOT TOPIC” to the applicable HBS point of contact.

There are many and varied ways and means by which a CM could be an asset to HBS and a resource for the BATTLETECH Community, at least in my opinion. :bow:
 

emmasterakia

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Hey everyone and thank you for your input! I just wanted to shout a bit and wave my arms to show I'm still alive!

As you might know, summer in Sweden can be a more quiet time when it comes to working (PDX HQ located in Stockholm) and that is the case here as well. Add some more exciting stuff and personal time for devs to the formula as well.

But just as Mitch and HBS in general said earlier in the thread, we are now working hard to secure the future of BATTLETECH and keep the hypetrain going! I'm keen on keeping this community going AND growing in the future and I hope to share some more exciting stuff with you in the future. I love to see your enthusiasm and ideas and I'm looking forward to interact with you more this fall.

If you have anything you would like to ask me, my inbox is open.

Cheers,
Emma
 

Warsong74

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Thank you Prussian Havoc for having started this thread because there are many here in this community who are sharing your point of view. Over the last years we appreciated the way HBS obviously understood communication. I think we all were not accustomed to this period of silence.
But after the posts of Mitch, Connor and Kiva I am eagerly awaiting what comes next!
 

Prussian Havoc

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@Warsong74, I share your hope and optimism. : )
As ever, good luck and good BATTLETECH gaming!


And thank you @emmasterakia. :bow:

I too look forward to seeing the future of BATTLETECH secured. And my gaming heart yearns to see our BATTLETECH Community grow ever more healthy and ever more vibrant. : )
 

MeiSooHaityu

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The hype train is taking off and heading to Gamescon :D...