[2.2.0.x] Problems saving

[Katsue]

For the past two weeks or so, I've had difficulty saving the game. The update to 2.2.0.4 seemed to solve it but then the problems reemerged. I uninstalled and reinstalled CK2 to no effect. The latest update, if anything, made it worse. The problems are as follows:

CTD on saves. This was particularly common on annual autosaves, so I ended up disabling them, because manual saves were less likely to crash.

Unable to load saves after resigning - had to quit and restart. Haven't verified if this still happens with 2.2.0.5.

Saving to no effect. Whether it's quick save or regular save to disc, the save fails but no message pops up to tell me the save has failed. The one time I save to cloud, I got a CTD. May be a new issue with 2.2.0.5, but I suspect I had it with 2.2.0.4.

I have a Vista SV pack 2 machine with 2GB RAM. I have an NVIDIA Graphics card but can't use the latest drivers because they crash my machine.

 

[AndrewT]

This will be a memory problem, in realistic terms the game just won't fit in 2gb any more. If you roll back to 2.0.4, so pre-India, does it go OK? Do you have any prospect of increasing your installed memory?

 

[Katsue]

This will be a memory problem, in realistic terms the game just won't fit in 2gb any more. If you roll back to 2.0.4, so pre-India, does it go OK? Do you have any prospect of increasing your installed memory?

Well, the save problems have been intermittent, and didn't happen until after a week or so of play, so I'm not interested in rolling back and playing an entirely different campaign for a week to see if saving problems pop up. I didn't play between the release of RoI and Charlemagne, so that could well be the cause. I may look into the prospects of installing additional memory.

 

[AndrewT]

Under XP, the most that it's useful to install is 4gb - and even then between 0.25gb and 1gb of that will not be available to XP or the game. But it will sure help, and we can then do some other things to will help more.

 

[Katsue]

I haven't bought any memory yet. What I have found mitigates the problem is keeping autosave disabled, but saving early and often. Also, I can now identify a failed save. If the hourglass turns 4 or 5 times, the game didn't actually save. If it turns 12-14 times, then it's a successful save.

The fact that the failed save doesn't give you an error message is very annoying.

 

[Katsue]

I've just installed more memory, so I now have 4GB RAM, although I still have a 32 bit version of Vista. I loaded the old save, put autosave back on, and the game crashed at the new year.

 

[AndrewT]

Ok, now we can adjust your memory setup to allow more memory for the game, which I'm sure will stop the crashes. To make sure everything's OK for that, DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then post the first part of that file (from the top down to include "Sound Devices" only) here.

 

[Katsue]

------------------
System Information
------------------
Time of this report: 11/19/2014, 00:18:59
Machine name: ADAM
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.130308-1436)
Language: English (Regional Setting: English)
System Manufacturer: PACKARD BELL BV
System Model: IMEDIA J2422
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 3070MB RAM
Page File: 1410MB used, 4965MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8300 GS
Manufacturer: NVIDIA
Chip type: GeForce 8300 GS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0423&SUBSYS_8040174B&REV_A1
Display Memory: 1393 MB
Dedicated Memory: 113 MB
Shared Memory: 1279 MB
Current Mode: 1280 x 768 (32 bit) (75Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 9.18.0013.0697 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 10/10/2012 21:14:16, 15309160 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4763-11CF-4276-4DA01CC2C435}
Vendor ID: 0x10DE
Device ID: 0x0423
SubSys ID: 0x8040174B
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_C
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DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

 

[AndrewT]

Newer video driver for you
http://www.geforce.com/drivers/results/77223

You can see in that report that even though you have 4gb of memory installed, Windows can only use 3gb of it. this is a limitation of 32bit Windows, so I urge you to look at switching to 64bit Windows - Vista would be OK and cheap, as your license will cover either 32 or 64 bit, but it may be tie to move up to win7 or later.

Meanwhile use this workaround:

1: Open Command Prompt (it's in Accessories in Vista)

2: Set it to be in Admin mode http://technet.microsoft.com/en-us/library/cc947813(v=ws.10).aspx

3: Paste this in: bcdedit /set increaseuserva 2560

4: Restart


5: If you ever need to undo: BCDEdit /deletevalue increaseuserva

 

[Katsue]

Well, I didn't upgrade Vista, but my game managed to autosave without crashing, and I was able to resign and load, so it looks like the problems have been sorted. Thank you very much.