Since the update/expansion I’ve got problems! What do I do? [Short FAQ]

[TheLetterZ]

Since the update/expansion I’ve got problems! What do I do?
Firstly, always disable all mods and custom assets and then restart the game and try again. If the problem persist, please contact our support. https://www.paradoxplaza.com/support

Disabled your mods but still got issues issues?
Disable all mods and custom content and restart the game. If the problem still persist, you might need to delete the mod app data.

Disabling isn't always enough as they are still installed and can have an affect on other files. What I recommend is as follows:
- To to %LOCALAPPDATA%\Colossal Order\Cities_Skylines
- Save the Addon folder to your desktop
- Delete the Addons folder from the above URL
- Restart the game

 

[boformer]

There is a thread on reddit that might help you: https://www.reddit.com/r/CitiesSkyl...i_had_unsubscribed_the_broken_assets/doqau7m/

 

[NosajDraw]

Could you edit the post so that it covers all the platforms the game runs on?

 

[boformer]

Could you edit the post so that it covers all the platforms the game runs on?

Windows:

1. Run the game, load/create a city and wait until the problem occurs
   
2. Switch to desktop without quitting the game (ALT + TAB)
   
3. Go to the log folder at <SteamFolder>\SteamApps\common\Cities_Skylines\Cities_Data
   
4. Upload the contents of the file "output_log.txt" to gist.github.com (works without GitHub account)
   
5. Leave a comment with the link and what the problem is.

OS X:

1. Run the game, load/create a city and wait until the problem occurs
   
2. Switch to desktop without quitting the game (CMD + TAB)
   
3. Go to the log folder at ~/Library/Logs/Unity
   
4. Upload the contents of the file "Player.log" to gist.github.com (works without GitHub account)
   
5. Leave a comment with the link and what the problem is.

Linux:

1. Run the game, load/create a city and wait until the problem occurs
   
2. Switch to desktop without quitting the game
   
3. Go to the log folder at ~/.config/unity3d/Colossal Order/Cities: Skylines
   
4. Upload the contents of the file "Player.log" to gist.github.com (works without GitHub account)
   
5. Leave a comment with the link and what the problem is.

 

[NosajDraw]

Thanks, although your instruction appear to be about something totally different to the OP.

 

[AndrewT]

Thanks, although your instruction appear to be about something totally different to the OP.

That's because they are for entirely separate purposes. The OP is help on how to fix problems or report them to support. Post #4 is on how to report mod problems to the compiler of the list of problem mods.