If you are running into troubles with Cities in Motion, read this guide before you ask in forums or e-mail support:
In-game Crashes, game not starting...
1) Delete settings.script file inside %USERPROFILE%\Documents\Cities In Motion\ and restart the game.
2) Make sure you have no mods installed. If the game runs without any mod, you will need to install the mods one by one to see which one is the problem.
3) If you have a laptop with two graphic cards, make sure that you are not using the integrated one. Intel-integrated graphic cards are not supported.
4) Try running the game in windowed mode, instead of full screen. Inside the main folder of the game run Config.exe. Uncheck Full screen mode. Hit Save and Start.
5) Reboot the PC.
6) Uninstall and reinstall the game.
7) Close all programs running in the background.
8) Update your video drivers: visit your sound, video, and 3D card manufacturer's websites for the most recently available drivers for the components in your system.
nVidia (GeForce):
http://www.nvidia.com
ATI (Radeon):
http://www.ati.com
If you already have the latest version of your graphics card driver and the game is still not working, uninstall it and install the driver that came with the card, even if its an old version.
9) Is your video card / 3D card supported for the game?
Check minimum requirements or visit
Can I run it? website and select Cities In Motion.
OS: Microsoft Windows XP/Vista/7, OS X Snow Leopard 10.6.3, or later
Processor: 2 GHz Dual Core or higher
Memory: 2GB RAM
Hard Disk Space: 2GB
Video Card: NVIDIA GeForce 8800/ATI Radeon HD 3850 or higher with 512 MB RAM, OpenGL 3.0
*Intel-integrated graphic cards are not supported.
10) Try running the game directly from the executable file in the game's installation directory, instead of starting the game from the start menu or the Autorun menu. If you have a Steam version of the game, run directly from the executable by going inside Steam folder\steamapps\common\cities in motion\Cities in Motion.exe.
11) Check if you have installed the latest patch. Click
here to see the lastest patch available.
To see what version of the game you have, open log_metro.txt which you can find:
on Windows, in your User document folder in the sub-folder Cities in Motion (%USERPROFILE%\Documents\Cities In Motion)
on Mac, in /Users/*username*/Library/Application Support/Cities in Motion
Look at the second line, something like Version: 1.0.21.
Go to the portal where you bought the game and download the patch or download in Tech Support (
http://forum.paradoxplaza.com/forum/showthread.php?559705-CiM-patch-1.0.21) section of the forum, if you have access. If you have Steam version, your game is already updated.
12) If you have an ATI/AMD/Radeon graphic card, try a start-up fix, provide in this website:
http://www.kn00tcn.net/site/cities-in-motion-startup-crash-fix/
If your computer is running too hot while playing Cities in Motion:
Cities in Motion does not limit FPS by default. This can potentially cause overheating of your computer. Navigate to C:\Users\%USERNAME%\Documents\Cities In Motion\ on Windows or /Users/*username*/Library/Application Support/Cities in Motion on Mac.
Open settings.script in your text editor. Find the line $fpsLimit = 0.0, and set it to whatever you want to limit your FPS to. For example $fpsLimit = 60.
Poor performance on High end computers:
On Settings, in the game menu:
- Enable the system Cursor.
- Disable Vertical Sync
AMD\ATI Graphic card users:
If you get low frame-rate or the screen "flashes" try this:
- Open Catalyst Control Center and go to "Gaming" tab.
- Enable "Triple buffering" under OpenGL.
You can also enable Anti-Aliasing and Anisotropic-Filtering in the control center, while turning them off in the game options.
Thanks bythelee for the tips.
"Error: Minimum OpenGL requirements not supported" in the log_metro.txt:
Your computer is using Intel-integrated graphic card (not supported by the game).
If you have an AMD (ATI) or nVidia card, you need to force your computer to use it.
nVidia users: Right click on the desktop, click on nVidia Control Panel, Manage 3D settings, use nVidia processor.
AMD (ATI) users: Right click on the desktop, click on Configure switchable graphics, if Cities in Motion is not listed under Recent applications, choose it from the Browse menu. Then switch it to High Performance by clicking on the button next to it (should say either Not assigned or Power Saving).
If you are not out of troubles yet, it is a good time to report your problem on the forums.
Asking for help:
Register your game (
http://forum.paradoxplaza.com/forum...*Why-you-should-register-your-game-and-HOW***) to access the Tech Support (
http://forum.paradoxplaza.com/forum/forumdisplay.php?602-Tech-Support)
Provide your post with:
- an accurate description of the problem
i.e at what point does it crash, does it happen everytime, what do you see...
- Send your DirectX report file or your complete system specs.
From Windows, click Start->Run
In the open box, type DXDIAG
Click the save button to save the file as a text file in your Desktop.
Attach this file in your post or post all content directly in your message.
- the content of log_metro.txt which you can find:
on Windows, in your User document folder in the sub-folder Cities in Motion (%USERPROFILE%\Documents\Cities In Motion)
on Mac, in /Users/*username*/Library/Application Support/Cities in Motion
- any information the system reports when the crash happens.
