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Thread: Game getting stuck on 'Training Grounds'

  1. #1

    Game getting stuck on 'Training Grounds'

    My client is hanging at first startup in the training grounds loading screen right after login.
    Restarting Steam didnīt help.

  2. #2
    Coffee! Paradox Support Rep
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    83

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    Hello Bluez,

    Is this still happening? What happens if you select a different server at the login screen than the default one (closest).
    Need support? Open a thread in our forums, send me a private message or contact our zendesk at https://paradox.zendesk.com/home
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  3. #3
    It stucks for me. Just goes into infinite loading with "Please wait" announcement.

    It also doesn't let me change the server. I click right and left buttons but nothing happens.

    Code:
    ------------------
    System Information
    ------------------
    Time of this report: 10/7/2013, 15:48:37
           Machine name: ANGARVINPC
       Operating System: Windows 7 Максимальная 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
               Language: Russian (Regional Setting: Russian)
    System Manufacturer: System manufacturer
           System Model: System Product Name
                   BIOS: BIOS Date: 05/07/12 10:23:53 Ver: 04.17
              Processor: Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz (4 CPUs), ~3.1GHz
                 Memory: 8192MB RAM
    Available OS Memory: 8132MB RAM
              Page File: 3311MB used, 17106MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode
    
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
              Input Tab: No problems found.
    
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    
    ---------------
    Display Devices
    ---------------
              Card name: AMD Radeon HD 7800 Series
           Manufacturer: Advanced Micro Devices, Inc.
              Chip type: AMD Radeon Graphics Processor (0x6818)
               DAC type: Internal DAC(400MHz)
             Device Key: Enum\PCI\VEN_1002&DEV_6818&SUBSYS_E217174B&REV_00
         Display Memory: 1743 MB
       Dedicated Memory: 2030 MB
          Shared Memory: 3809 MB
           Current Mode: 1440 x 900 (32 bit) (60Hz)
           Monitor Name: Универсальный монитор не PnP
          Monitor Model: unknown
             Monitor Id: 
            Native Mode: unknown
            Output Type: HD15
            Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1230 (English)
         Driver Version: 13.152.0.0
            DDI Version: 11
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 8/31/2013 04:13:56, 1233080 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: 
      Device Identifier: {D7B71EE2-2B58-11CF-3570-1DC2BEC2C535}
              Vendor ID: 0x1002
              Device ID: 0x6818
              SubSys ID: 0xE217174B
            Revision ID: 0x0000
     Driver Strong Name: oem25.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575B:13.152.0.0:pci\ven_1002&dev_6818
         Rank Of Driver: 00E62001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 
       Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Not Supported
                DXVA-HD: Not Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled
    
    -------------
    Sound Devices
    -------------
                Description: Speaker (Sound Blaster X-Fi Surround 5.1 Pro)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: USB\VID_041E&PID_30DF&REV_0100&MI_00
            Manufacturer ID: 65535
                 Product ID: 65535
                       Type: WDM
                Driver Name: ksaud.sys
             Driver Version: 6.00.0001.0460 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 7/30/2010 05:35:08, 1588608 bytes
                Other Files: 
            Driver Provider: Creative Technology Ltd.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: SPDIF-Out (Sound Blaster X-Fi Surround 5.1 Pro)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: USB\VID_041E&PID_30DF&REV_0100&MI_00
            Manufacturer ID: 65535
                 Product ID: 65535
                       Type: WDM
                Driver Name: ksaud.sys
             Driver Version: 6.00.0001.0460 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 7/30/2010 05:35:08, 1588608 bytes
                Other Files: 
            Driver Provider: Creative Technology Ltd.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: Цифровое аудио (S/PDIF) (Устройство с поддержкой High Definition Audio)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (Russian)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/21/2010 07:23:47, 350208 bytes
                Other Files: 
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Line-In/Mic-In (Sound Blaster X-Fi Surround 5.1 Pro)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: ksaud.sys
             Driver Version: 6.00.0001.0460 (English)
          Driver Attributes: Final Retail
              Date and Size: 7/30/2010 05:35:08, 1588608 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
                Description: Микрофон (Устройство с поддержкой High Definition Audio)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (Russian)
          Driver Attributes: Final Retail
              Date and Size: 11/21/2010 07:23:47, 350208 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
                Description: Микрофон (Avnex Virtual Audio Device)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: {0.0.1.00000000}.{c7d3d554-f525-4a1b-8090-61ca33cf1ab1}
             Driver Version:  ()
          Driver Attributes: Final Retail
              Date and Size: , 0 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
                Description: What U Hear (Sound Blaster X-Fi Surround 5.1 Pro)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: ksaud.sys
             Driver Version: 6.00.0001.0460 (English)
          Driver Attributes: Final Retail
              Date and Size: 7/30/2010 05:35:08, 1588608 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Мышь
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Клавиатура
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: USB Device
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x09DA, 0x9090
            FF Driver: n/a
    
          Device Name: USB Device
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x09DA, 0x9090
            FF Driver: n/a
    
          Device Name: USB Device
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x09DA, 0x9090
            FF Driver: n/a
    
    Poll w/ Interrupt: No
    
    -----------
    USB Devices
    -----------
    + Корневой USB-концентратор
    | Vendor/Product ID: 0x8086, 0x1E26
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    | 
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0024
    | | Location: Port_#0001.Hub_#0002
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    
    ----------------
    Gameport Devices
    ----------------
    
    ------------
    PS/2 Devices
    ------------
    + Стандартная клавиатура PS/2
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | 
    + Клавиатура HID
    | Vendor/Product ID: 0x09DA, 0x9090
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | 
    + Драйвер клавиатуры сервера терминалов
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | 
    + HID-совместимая мышь
    | Vendor/Product ID: 0x09DA, 0x9090
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | 
    + Драйвер мыши сервера терминалов
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 244.1 GB
    Total Space: 946.6 GB
    File System: NTFS
          Model: WDC WD20EARS-00MVWB0 ATA Device
    
          Drive: D:
     Free Space: 300.3 GB
    Total Space: 961.1 GB
    File System: NTFS
          Model: WDC WD20EARS-00MVWB0 ATA Device
    
          Drive: F:
          Model: DTSOFT Virtual CdRom Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Russian), , 0 bytes
    
    --------------
    System Devices
    --------------
         Name: Intel(R) B75 Express Chipset LPC Controller - 1E49
    Device ID: PCI\VEN_8086&DEV_1E49&SUBSYS_84CA1043&REV_04\3&11583659&0&F8
       Driver: n/a
    
         Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
    Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_84CA1043&REV_C4\3&11583659&0&E0
       Driver: n/a
    
         Name: PCI-контроллер Simple Communications
    Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_84CA1043&REV_04\3&11583659&0&B0
       Driver: n/a
    
         Name: Intel(R) 7 Series/C216 Chipset Family 2 port Serial ATA Storage Controller - 1E08
    Device ID: PCI\VEN_8086&DEV_1E08&SUBSYS_84CA1043&REV_04\3&11583659&0&FD
       Driver: n/a
    
         Name: Расширяемый хост-контроллер Intel(R) USB 3.0
    Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_84CA1043&REV_04\3&11583659&0&A0
       Driver: n/a
    
         Name: Intel(R) 7 Series/C216 Chipset Family 4 port Serial ATA Storage Controller - 1E00
    Device ID: PCI\VEN_8086&DEV_1E00&SUBSYS_84CA1043&REV_04\3&11583659&0&FA
       Driver: n/a
    
         Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
    Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_84CA1043&REV_04\3&11583659&0&D0
       Driver: n/a
    
         Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
    Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_84CA1043&REV_09\3&11583659&0&08
       Driver: n/a
    
         Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
    Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_84CA1043&REV_04\3&11583659&0&E8
       Driver: n/a
    
         Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150
    Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_84CA1043&REV_09\3&11583659&0&00
       Driver: n/a
    
         Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
    Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_84CA1043&REV_04\3&11583659&0&FB
       Driver: n/a
    
         Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06\4&11EB9DBD&0&00E4
       Driver: n/a
    
         Name: Контроллер High Definition Audio (Microsoft)
    Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_84451043&REV_04\3&11583659&0&D8
       Driver: n/a
    
         Name: Контроллер High Definition Audio (Microsoft)
    Device ID: PCI\VEN_1002&DEV_AAB0&SUBSYS_AAB0174B&REV_00\4&BAB4994&0&0108
       Driver: n/a
    
         Name: Intel(R) 82801 PCI мост - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_84CA1043&REV_A4\3&11583659&0&F0
       Driver: n/a
    
         Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18
    Device ID: PCI\VEN_8086&DEV_1E18&SUBSYS_84CA1043&REV_C4\3&11583659&0&E4
       Driver: n/a
    
         Name: AMD Radeon HD 7800 Series
    Device ID: PCI\VEN_1002&DEV_6818&SUBSYS_E217174B&REV_00\4&BAB4994&0&0008
       Driver: n/a
    Last edited by Angarvin; 07-10-2013 at 13:50.

  4. #4
    Coffee! Paradox Support Rep
    Moderator
    IcratoX's Avatar
    83 games registered

    83

    200k clubCrusader Kings IICK2: Holy Knight500k clubEuropa Universalis IV: Pre-order
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    Join Date
    Dec 2009
    Location
    The Netherlands
    Posts
    2,398
    Hi Angarvin, Your DxDiag is too incomplete to be of use, please post the DxDiag again between [CODE][/CODE] tags. (you can remove everything below the Directshow filters)
    Need support? Open a thread in our forums, send me a private message or contact our zendesk at https://paradox.zendesk.com/home
    [September 22, 2014] Runemaster - Developer diary 25 - Race: Dwarfs
    [September 12, 2014] Magicka 2 - Sing Your Heart, Lungs, and Spleen Out to the First-Ever Magicka 2 Karaoke Trailer!

    Mr. Capiatlist: Ugh, wife is sick as a dog.
    Icratox: she barks?
    Mr. Capiatlist: Does't translate well, aparently.
    AndrewT: That sounds ruff ruff ruff


    When I am writing in this color, I do so as a Moderator. Please listen and do not react to it directly. Instead send me a Private Message.

  5. #5
    I think I did it right this time. Dunno why I didn't copy the whole thing before.

    Thx for a quick answer, 34IcratoX.

  6. #6
    Coffee! Paradox Support Rep
    Moderator
    IcratoX's Avatar
    83 games registered

    83

    200k clubCrusader Kings IICK2: Holy Knight500k clubEuropa Universalis IV: Pre-order
    EUIV: Call to arms eventMagicka: Wizard Wars IMPressive FounderEUIV: Wealth of NationsEUIV: Conquest of ParadiseEUIV: Res Publica
    Crusader Kings II: Legacy of RomeCrusader Kings II: Sword of IslamCrusader Kings II: Sunset InvasionCrusader Kings II: The RepublicCrusader Kings II: The Old Gods
    Crusader Kings II: Sons of AbrahamCrusader Kings II: Rajas of IndiaCrusader Kings II: Charlemagne

    Join Date
    Dec 2009
    Location
    The Netherlands
    Posts
    2,398
    I noticed that it sometimes can take a bit of time. How long have you kept it at that screen before restarting the game?
    Need support? Open a thread in our forums, send me a private message or contact our zendesk at https://paradox.zendesk.com/home
    [September 22, 2014] Runemaster - Developer diary 25 - Race: Dwarfs
    [September 12, 2014] Magicka 2 - Sing Your Heart, Lungs, and Spleen Out to the First-Ever Magicka 2 Karaoke Trailer!

    Mr. Capiatlist: Ugh, wife is sick as a dog.
    Icratox: she barks?
    Mr. Capiatlist: Does't translate well, aparently.
    AndrewT: That sounds ruff ruff ruff


    When I am writing in this color, I do so as a Moderator. Please listen and do not react to it directly. Instead send me a Private Message.

  7. #7
    Community Manager Administrator BjornB's Avatar
    EUIV: Res PublicaCrusader Kings II: Legacy of RomeCrusader Kings II: Sword of IslamCrusader Kings II: Sunset InvasionCrusader Kings II: The Republic
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    We noticed an issue with this that should have been resolved by a server restart. Please try again and let us know how it went.
    You can always check out my reborn twitter attempt: @BjornB_pdx - it kind of sucks though. But sometimes there is interesting/useful info there

  8. #8
    Hi, I'm having the same problem. Here is the dxdiag:

    Code:
    ------------------
    System Information
    ------------------
    Time of this report: 10/7/2013, 18:21:40
           Machine name: JEFFERSON2
       Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
               Language: English (Regional Setting: English)
    System Manufacturer: MSI
           System Model: MS-7623
                   BIOS: Default System BIOS
              Processor: AMD Athlon(tm) II X4 640 Processor (4 CPUs), ~3.0GHz
                 Memory: 8192MB RAM
    Available OS Memory: 8192MB RAM
              Page File: 4279MB used, 12100MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7600.16385 32bit Unicode
    
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
              Input Tab: No problems found.
    
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    
    ---------------
    Display Devices
    ---------------
              Card name: AMD Radeon HD 6800 Series
           Manufacturer: Advanced Micro Devices, Inc.
              Chip type: AMD Radeon Graphics Processor (0x6739)
               DAC type: Internal DAC(400MHz)
             Device Key: Enum\PCI\VEN_1002&DEV_6739&SUBSYS_174B174B&REV_00
         Display Memory: 754 MB
       Dedicated Memory: 1010 MB
          Shared Memory: 3839 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: SyncMaster
             Monitor Id: SAM060C
            Native Mode: 1920 x 1080(p) (60.000Hz)
            Output Type: DVI
            Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1172 (English)
         Driver Version: 9.12.0.0
            DDI Version: 10.1
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 12/19/2012 17:08:04, 1151488 bytes
            WHQL Logo'd: n/a
        WHQL Date Stamp: n/a
      Device Identifier: {D7B71EE2-2479-11CF-6F70-4137BEC2C535}
              Vendor ID: 0x1002
              Device ID: 0x6739
              SubSys ID: 0x174B174B
            Revision ID: 0x0000
     Driver Strong Name: oem72.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:9.12.0.0:pci\ven_1002&dev_6739
         Rank Of Driver: 00E62001
            Video Accel: ModeMPEG2_A ModeMPEG2_C 
       Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Not Supported
                DXVA-HD: Not Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled
    
    -------------
    Sound Devices
    -------------
                Description: Speakers (VIA High Definition Audio)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_4441&SUBSYS_14627623&REV_1001
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: viahduaa.sys
             Driver Version: 6.00.0001.8300 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 5/15/2010 08:11:48, 1327520 bytes
                Other Files: 
            Driver Provider: VIA Technologies, Inc.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: SPDIF Interface (TX0) (VIA High Definition Audio)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_4441&SUBSYS_14627623&REV_1001
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: viahduaa.sys
             Driver Version: 6.00.0001.8300 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 5/15/2010 08:11:48, 1327520 bytes
                Other Files: 
            Driver Provider: VIA Technologies, Inc.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone (VIA High Definition Audio)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: viahduaa.sys
             Driver Version: 6.00.0001.8300 (English)
          Driver Attributes: Final Retail
              Date and Size: 5/15/2010 08:11:48, 1327520 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
                Description: Stereo Mix (VIA High Definition Audio)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: viahduaa.sys
             Driver Version: 6.00.0001.8300 (English)
          Driver Attributes: Final Retail
              Date and Size: 5/15/2010 08:11:48, 1327520 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
                Description: CD Audio (VIA High Definition Audio)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: viahduaa.sys
             Driver Version: 6.00.0001.8300 (English)
          Driver Attributes: Final Retail
              Date and Size: 5/15/2010 08:11:48, 1327520 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Kinzu Comm Interface
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1038, 0x1300
            FF Driver: n/a
    
    Poll w/ Interrupt: No
    
    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x1002, 0x4397
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    
    ----------------
    Gameport Devices
    ----------------
    
    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | 
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | 
    + HID-compliant mouse
    | Vendor/Product ID: 0x1038, 0x1300
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | 
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 16.8 GB
    Total Space: 99.9 GB
    File System: NTFS
          Model: ST500DM002-1BD142 ATA Device
    
          Drive: D:
     Free Space: 126.3 GB
    Total Space: 376.9 GB
    File System: NTFS
          Model: ST500DM002-1BD142 ATA Device
    
          Drive: H:
          Model: DTSOFT Virtual CdRom Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes
    
          Drive: F:
          Model: TSSTcorp CDDVDW SH-222AB ATA Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes
    
    --------------
    System Devices
    --------------
         Name: Realtek RTL8139/810x Family Fast Ethernet NIC
    Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_813910EC&REV_10\4&2966AB86&0&10A4
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
       Driver: n/a
    
         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_76231462&REV_00\3&267A616A&0&98
       Driver: n/a
    
         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9605&SUBSYS_96011022&REV_00\3&267A616A&0&28
       Driver: n/a
    
         Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_AA88&SUBSYS_AA88174B&REV_00\4&20E2AD45&0&0110
       Driver: n/a
    
         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_76231462&REV_00\3&267A616A&0&90
       Driver: n/a
    
         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9603&SUBSYS_96011022&REV_00\3&267A616A&0&10
       Driver: n/a
    
         Name: AMD Radeon HD 6800 Series
    Device ID: PCI\VEN_1002&DEV_6739&SUBSYS_174B174B&REV_00\4&20E2AD45&0&0010
       Driver: n/a
    
         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_76231462&REV_00\3&267A616A&0&92
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_96011022&REV_00\3&267A616A&0&00
       Driver: n/a
    
         Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_43831002&REV_00\3&267A616A&0&A3
       Driver: n/a
    
         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&9A
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
       Driver: n/a
    
         Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_76231462&REV_00\3&267A616A&0&A1
       Driver: n/a
    
         Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_1002&DEV_4390&SUBSYS_76231462&REV_00\3&267A616A&0&88
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
       Driver: n/a
    
         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_43961002&REV_00\3&267A616A&0&A5
       Driver: n/a
    
         Name: ATI I/O Communications Processor SMBus Controller
    Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_76231462&REV_3C\3&267A616A&0&A0
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
       Driver: n/a
    
         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_76231462&REV_00\3&267A616A&0&99
       Driver: n/a
    
         Name: ATI I/O Communications Processor PCI Bus Controller
    Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&267A616A&0&A4
       Driver: n/a
    
         Name: Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Device ID: PCI\VEN_1969&DEV_1063&SUBSYS_76231462&REV_C0\4&206601F1&0&0028
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
       Driver: n/a
    
         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_76231462&REV_00\3&267A616A&0&91
       Driver: n/a
    
         Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_76231462&REV_00\3&267A616A&0&A2
       Driver: n/a
    
    ------------------
    DirectShow Filters
    ------------------
    
    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16385
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    MPC - Video decoder,0x40000001,1,1,MPCVideoDec.ax,1.03.1249.0000
    ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.02.4447.0000
    MPC - Matroska Source,0x00600000,0,0,MatroskaSplitter.ax,1.05.0002.3236
    ffdshow DXVA Video Decoder,0xff800002,2,1,ffdshow.ax,1.02.4447.0000
    ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.02.4447.0000
    ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.02.4447.0000
    ATI Ticker,0x00200000,0,1,Ticker.ax,
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
    MPC - Mpeg Source (Gabest),0x00400000,0,0,MpegSplitter.ax,1.05.0002.3236
    MPC - Matroska Splitter,0x00600000,1,1,MatroskaSplitter.ax,1.05.0002.3236
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16385
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16385
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16385
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    RealVideo Decoder,0x00600000,1,1,RealMediaSplitter.ax,1.00.0001.0002
    LAME Audio Encoder,0x00100000,2,1,lame_dshow.ax,1.00.0054.50801
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
    MACSReaderMP3 Filter,0x00200000,0,1,MACSReaderAVI.ax,1.00.2006.0804
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16385
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16385
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.05.0000.21219
    ATI MPEG Video Decoder,0x00200000,1,2,atimpenc.dll,12.05.0000.21219
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16385
    MPC - MP4 Source,0x00600000,0,0,MP4Splitter.ax,1.05.0002.3236
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    SelfMusicVideo Dump Filter,0x00200000,1,0,TG_Dump0708.DLL,8.01.2008.5200
    MPC - FLV Splitter (Gabest),0x00600000,1,1,FLVSplitter.ax,1.05.0002.3236
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16385
    MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
    TechSmith File Source,0x00400000,0,1,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith SWF Writer,0x00200000,2,0,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith WMFSDK Writer,0x00200000,1,0,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Simple PIP,0x00200000,0,0,CamtasiaFilters.dll,8.00.0000.0878
    ImageSource,0x00200000,0,0,CamtasiaFilters.dll,8.00.0000.0878
    TitleSource,0x00200000,0,0,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Time Adjust,0x00200000,1,1,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Splitter Filter,0x00200000,1,1,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Frame Skip Filter,0x00200000,1,1,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Perf Skip Filter,0x00200000,1,1,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith ZoomPIP Filter,0x00200000,2,1,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith PushVMR Source,0x00200000,0,1,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith PushBitmap Source,0x00200000,0,2,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith PushBitmap Source,0x00200000,0,2,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith SimplePushBitmap Source,0x00200000,0,2,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Wave Dest,0x00200000,0,0,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Overlay,0x00200000,1,1,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Wave Buffer,0x00200000,1,0,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith ForceColor 8,0x00200000,0,0,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith ForceColor 555,0x00200000,0,0,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith ForceColor 565,0x00200000,0,0,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith ForceColor 24,0x00200000,0,0,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith ForceColor 32,0x00200000,0,0,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Force Color32A,0x00200000,0,0,CamtasiaFilters.dll,8.00.0000.0878
    SSFileWriter,0x00200000,1,0,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Frame Rate Tuner,0x00200000,1,1,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Camera Adjust,0x00200000,1,1,CamtasiaFilters.dll,8.00.0000.0878
    Techsmith Quicktime MOV Source,0x00600000,0,2,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Sound Effects Filter,0x00200000,1,1,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Flv Key Frame Setter,0x00200000,1,1,CamtasiaFilters.dll,8.00.0000.0878
    TechSmith Floating Point Wave Filter,0x003fffff,1,1,CamtasiaFilters.dll,8.00.0000.0878
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16385
    Haali Media Splitter,0x00800001,0,1,splitter.ax,1.11.0288.0000
    Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.11.0288.0000
    AC3 Decoder Filter,0x00200000,1,1,ac3dx.ax,1.00.0000.0001
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
    MPC - MP4 Splitter,0x00600000,1,1,MP4Splitter.ax,1.05.0002.3236
    ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.05.0000.21219
    Xvid MPEG-4 Video Decoder,0x00800000,1,1,xvid.ax,
    AMD MJPEG Decoder,0x00800001,1,1,atimpenc.dll,12.05.0000.21219
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16385
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16385
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16385
    ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,12.05.0000.21219
    Haali Video Renderer,0x00200000,1,0,dxr.dll,
    RealMedia Source,0x00600000,0,0,RealMediaSplitter.ax,1.00.0001.0002
    ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.05.0000.21219
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
    MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
    File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
    ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,12.05.0000.21219
    Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.11.0288.0000
    SpatialStereo Filter,0x00200000,1,1,3DAudio.ax,
    DirectVobSub,0x00200000,2,1,vsfilter.dll,2.39.0005.0001
    RealAudio Decoder,0x00600000,1,1,RealMediaSplitter.ax,1.00.0001.0002
    MPC - Avi Splitter,0x00600001,1,1,AviSplitter.ax,1.03.1290.0000
    DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,2.39.0005.0001
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
    MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
    Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.11.0288.0000
    NEDFilter4Samsung Filter,0x00200000,0,1,NEDFilter4Samsung.ax,8.01.0000.0000
    AC3Filter,0x40000000,1,1,ac3filter.ax,1.03.0001.0000
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16385
    TechSmith Grabber Sample Filter,0x00200000,1,1,CamtasiaFilters.dll,8.00.0000.0878
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
    P3Sourcer,0x00600000,0,1,muzaf1.dll,1.00.0000.60410
    ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.02.4447.0000
    GWebcamVideo,0x00600000,0,1,gwebcamvideo.dll,
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
    MPC - FLV Source (Gabest),0x00600000,0,0,FLVSplitter.ax,1.05.0002.3236
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
    MPC - Avi Source,0x00600001,0,0,AviSplitter.ax,1.03.1290.0000
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16385
    MPC - MPEG4 Video Splitter,0x00600000,1,1,MP4Splitter.ax,1.05.0002.3236
    Dump,0x00200000,1,0,DvFileWriter.prm,3.00.0000.0000
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16385
    GWebcamAudio,0x00600000,0,1,gwebcamaudio.dll,
    ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.02.4447.0000
    MPC - Mpeg Splitter (Gabest),0x00400001,1,1,MpegSplitter.ax,1.05.0002.3236
    ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,12.05.0000.21219
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    RealMedia Splitter,0x00600000,1,1,RealMediaSplitter.ax,1.00.0001.0002
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16385
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
    MPC - MPEG4 Video Source,0x00600000,0,0,MP4Splitter.ax,1.05.0002.3236
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16385
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16385
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16385
    Haali Video Sink,0x00200000,1,0,splitter.ax,1.11.0288.0000
    MusicCity Audio Decoder,0x00200000,1,1,muzdecode.ax,1.00.0000.60207
    MusicCity MPEG4 Splitter Filter,0x00200000,1,1,muzmp4sp.ax,1.00.0000.60210
    MusicCity Windows Media Splitter,0x00200000,1,1,muzwmts.dll,1.00.0000.60208
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
    BlueCode Audio Effect,0x00200000,1,1,muzeffect.ax,1.00.0000.60210
    MusicCity MPEG Splitter,0x00200000,0,1,muzmpgsp.ax,1.01.0007.0911
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
    MyFree Codec Filter,0x00200000,0,0,MyFree.ax,
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16385
    MusicCity OGG Splitter,0x00200000,1,1,muzoggsp.ax,1.00.0000.60207
    iZotope Vocal Enhancement,0x00200000,1,1,iZotope_VocalEnhancement.dll,1.00.0000.0024
    iZotope Consumer Restoration,0x00200000,1,1,iZotope_ConsumerRestoration.dll,1.00.0000.0024
    
    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    
    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
    ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.02.4447.0000
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16385
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
    MainConcept DV Codec 2.0.4,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385
    TechSmith Screen Codec 2,0x00200000,1,1,qcap.dll,6.06.7600.16385
    TechSmith Screen Capture Codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Xfire Video Codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    
    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.05.0000.21219
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    PCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16385
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16385
    
    Audio Capture Sources:
    Microphone (VIA High Definition,0x00200000,0,0,qcap.dll,6.06.7600.16385
    GWebcamAudio,0x00200000,0,1,gwebcamaudio.dll,
    CD Audio (VIA High Definition A,0x00200000,0,0,qcap.dll,6.06.7600.16385
    Stereo Mix (VIA High Definition,0x00200000,0,0,qcap.dll,6.06.7600.16385
    
    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16385
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385
    
    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16385
    
    WDM Streaming Capture Devices:
    VIA HD Audio CD In,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    VIA HD Audio Line In,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    VIA HD Audio Microphone,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    VIA HD Audio Stereo Mixer,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    
    WDM Streaming Rendering Devices:
    HD Audio digital out,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    VIA HD Audio Output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    
    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16385
    
    Video Capture Sources:
    GWebcamVideo,0x00200000,0,1,gwebcamvideo.dll,
    
    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    
    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385
    
    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    
    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    
    Audio Renderers:
    Speakers (VIA High Definition A,0x00200000,1,0,quartz.dll,6.06.7600.16385
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16385
    DirectSound: SPDIF Interface (TX0) (VIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16385
    DirectSound: Speakers (VIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16385
    SPDIF Interface (TX0) (VIA High,0x00200000,1,0,quartz.dll,6.06.7600.16385
    
    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
      Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
      Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
      PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0

  9. #9
    Coffee! Paradox Support Rep
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    IcratoX's Avatar
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    Your drivers are also outdated, though I dont think it is the cause of this problem. How long have you tried to wait? In the meanwhile I'll forward this internally.
    Need support? Open a thread in our forums, send me a private message or contact our zendesk at https://paradox.zendesk.com/home
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  10. #10
    I have waited 10min and it would not change. I'm from south America, and the only server available I see is the one from Europe. Could it be that part of the reason?

  11. #11
    Coffee! Paradox Support Rep
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    IcratoX's Avatar
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    83

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    Quote Originally Posted by caracu View Post
    I have waited 10min and it would not change. I'm from south America, and the only server available I see is the one from Europe. Could it be that part of the reason?
    It could be, I am not sure however. I've forwarded the topic internally so that the devs could have a look into it I'm sorry for the inconvenience.
    Need support? Open a thread in our forums, send me a private message or contact our zendesk at https://paradox.zendesk.com/home
    [September 22, 2014] Runemaster - Developer diary 25 - Race: Dwarfs
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    Mr. Capiatlist: Ugh, wife is sick as a dog.
    Icratox: she barks?
    Mr. Capiatlist: Does't translate well, aparently.
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  12. #12
    Coffee! Paradox Support Rep
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    IcratoX's Avatar
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    I've received some more information. The current pre-alpha test is primarily focused on Europe, therefore it is likely that any connections from outside Europe can cause problems at this stage. I'm sorry
    Need support? Open a thread in our forums, send me a private message or contact our zendesk at https://paradox.zendesk.com/home
    [September 22, 2014] Runemaster - Developer diary 25 - Race: Dwarfs
    [September 12, 2014] Magicka 2 - Sing Your Heart, Lungs, and Spleen Out to the First-Ever Magicka 2 Karaoke Trailer!

    Mr. Capiatlist: Ugh, wife is sick as a dog.
    Icratox: she barks?
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    AndrewT: That sounds ruff ruff ruff


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  13. #13
    Aw well crap baskets, I'll have to wait a little longer then. Any idea of when an american server could be up online?

  14. #14
    I am having the same problem, and I live in europe.. Also waited for 30 minutes at least.

  15. #15
    Community Manager Administrator BjornB's Avatar
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    We restarted the training grounds server. Please try again!
    You can always check out my reborn twitter attempt: @BjornB_pdx - it kind of sucks though. But sometimes there is interesting/useful info there

  16. #16
    It seems to be working now. Thank you.

  17. #17
    It still doesn't work for me, but at least now I have an idea of why. u_u

    edit: my my... I shall eat my own words tonight. Suddenly it works, would the dxdiag-thing help you guys understand why?
    Last edited by caracu; 11-10-2013 at 03:24.

  18. #18
    Coffee! Paradox Support Rep
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    Quote Originally Posted by caracu View Post
    It still doesn't work for me, but at least now I have an idea of why. u_u

    edit: my my... I shall eat my own words tonight. Suddenly it works, would the dxdiag-thing help you guys understand why?
    It was most likely an issue with the connection, if it works currently then there is no Dxdiag needed
    Need support? Open a thread in our forums, send me a private message or contact our zendesk at https://paradox.zendesk.com/home
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  19. #19
    Hi hi!
    Just lunched the game.
    Im on europe server and im stuck in loading to training grounds. Wont let me pass. Is this still a problem? Waited for 15 min.
    Pls help

  20. #20
    Hello, I thought I might be of assistance.

    I had the same issue where as it kept loading on the training grounds and I never got into the actual Tutorial. (That damned Imp just taunts us).
    I resolved my issue by disabling my anti-virus program, (I have Avast). I believe Avast was blocking my connect to the servers.
    I hope this helps.

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