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Thread: Is there no support for this Game any more?

  1. #1
    Colonel sir Eyeball's Avatar
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    Angry Is there no support for this Game any more?

    I have posted a problem. I can see someone else posted the same problem a while back and theres no answers. It leaves me at the question. Is there no support for this Game any more?

  2. #2
    Is there no support for this Game any more?
    Yes.

  3. #3
    Community Manager Administrator BjornB's Avatar
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    Howdy,

    I'm sorry to hear about the issues. Sadly I personally have little expertise in trying to solve these issues for you, but I'm trying to rouse the devs to come back here and work things out.

    From looking at the logs provided in the posts it seems there are a lot of non-english installations. Would it be possible to try and set the game to English and see if it works better? (I'm not saying it should be like that, but might give a hint to what is really causing the problems)
    You can always check out my reborn twitter attempt: @BjornB_pdx - it kind of sucks though. But sometimes there is interesting/useful info there

    Have you been thinking about reading some AAR's, but you feel they are too long? Perhaps this will get you going:Mini AAR's based on Victoria 2? Go here! Guaranteed an entire story of global domination and colonization in the dark corners of the world in 5 minutes! Snack sized!

  4. #4
    Colonel sir Eyeball's Avatar
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    My game is in english so thats not it

  5. #5
    Quote Originally Posted by BjornB View Post
    Howdy,

    I'm sorry to hear about the issues. Sadly I personally have little expertise in trying to solve these issues for you, but I'm trying to rouse the devs to come back here and work things out.
    Really appreciate this, thanks BjornB. From the crash issues to the poor performance, people just want answers. If they've dropped support entirely (which is what it looks like), we should at least be told. I'm a new customer as a result of the recent sale and I find performance in KAII appalling; to then come here to see numerous crashes and other failures ignored is not giving me a particularly good impression of Neocore, or Paradox either for that matter!

    Hoping we get a response soon.

  6. #6
    Quote Originally Posted by BjornB View Post
    Howdy,

    I'm sorry to hear about the issues. Sadly I personally have little expertise in trying to solve these issues for you, but I'm trying to rouse the devs to come back here and work things out.

    From looking at the logs provided in the posts it seems there are a lot of non-english installations. Would it be possible to try and set the game to English and see if it works better? (I'm not saying it should be like that, but might give a hint to what is really causing the problems)
    Bjorn,
    it's very, very frustrating when you buy something new and it doesn't work. It's even more frustrating when there is nobody around to help you solve the problem. Could you please inform us if we can "give the game back" so to speak and get the purchase price back as compensation? It seems to me that I've put too much faith into both Neocore and Paradox...

  7. #7
    Community Manager Administrator BjornB's Avatar
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    I'm looking into my options regarding what I can do for you.
    You can always check out my reborn twitter attempt: @BjornB_pdx - it kind of sucks though. But sometimes there is interesting/useful info there

    Have you been thinking about reading some AAR's, but you feel they are too long? Perhaps this will get you going:Mini AAR's based on Victoria 2? Go here! Guaranteed an entire story of global domination and colonization in the dark corners of the world in 5 minutes! Snack sized!

  8. #8
    Community Manager Administrator BjornB's Avatar
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    I'm still trying to get some devs in here to help out. You could always try support@neocoregames.com as well (and maybe tell them to come to the forums to support my case while you're at it )
    You can always check out my reborn twitter attempt: @BjornB_pdx - it kind of sucks though. But sometimes there is interesting/useful info there

    Have you been thinking about reading some AAR's, but you feel they are too long? Perhaps this will get you going:Mini AAR's based on Victoria 2? Go here! Guaranteed an entire story of global domination and colonization in the dark corners of the world in 5 minutes! Snack sized!

  9. #9
    Sending a mail to neocore was the first thing I did when I realized they hadn't been around here quite a while.

  10. #10
    Thanks again Bjorn - it's especially cheeky to see Neocore announcing their new game today on twitter, when they can't even be bothered to fix the last one!

  11. #11
    Community Manager Administrator BjornB's Avatar
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    I have received word from Neo-Core that they intend to get back in here. Lets be friendly and welcoming to Kate (whom I assume it will be (possible wrong use of "whom")) so they won't be scared away again!
    You can always check out my reborn twitter attempt: @BjornB_pdx - it kind of sucks though. But sometimes there is interesting/useful info there

    Have you been thinking about reading some AAR's, but you feel they are too long? Perhaps this will get you going:Mini AAR's based on Victoria 2? Go here! Guaranteed an entire story of global domination and colonization in the dark corners of the world in 5 minutes! Snack sized!

  12. #12
    Quote Originally Posted by BjornB View Post
    I have received word from Neo-Core that they intend to get back in here. Lets be friendly and welcoming to Kate (whom I assume it will be (possible wrong use of "whom")) so they won't be scared away again!
    Nice one!

  13. #13
    Colonel sir Eyeball's Avatar
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    Sounds good will be great to have some support for this game.

  14. #14
    Quote Originally Posted by BjornB View Post
    I have received word from Neo-Core that they intend to get back in here. Lets be friendly and welcoming to Kate (whom I assume it will be (possible wrong use of "whom")) so they won't be scared away again!
    Bjorn, this won't do. Just telling people to be friendly to those who do not support their own software after being asked to do it ... And still not a single comment from them...

    No comment from Neocore yet although "Kate" seems to have been around here lately. Is this game still being supported or are you just going to move it into the "Classic Games" department? The lack of professionalism and / or lack of communication from both Neocore and Paradox is quite disappointing.
    Last edited by Baltasar; 18-06-2012 at 20:03.

  15. #15
    Captain Digu21's Avatar

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    I certainlly hope they get back and improve this game with some bugfixes and some performance optimizations. That would ease my heart ten folds, I really love King Arthur II and will probably get the Dead Legions DLC soon if I can.

    Come and fix fix
    "The only dead York is one that has been stabbed in the face with my Longsword !!".
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  16. #16
    Quote Originally Posted by Digu21 View Post
    I certainlly hope they get back and improve this game with some bugfixes and some performance optimizations. That would ease my heart ten folds, I really love King Arthur II and will probably get the Dead Legions DLC soon if I can.

    Come and fix fix
    Frankly, Dead Legions doesn't add much to the game. It's just the introduction to the actual main story.

  17. #17
    Neocore Dev Neocore_Kate's Avatar
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    Hi guys, sorry for being away lately. And many thanks for your patience.

    With current issues, Elyse_Neocore will help you, so feel free to ask her any questions about the game or any issues.
    Linda and I will also help out to make sure that all issues are read and forwarded to the right person in the team.

    And the good news: our programmers were still following the forums even though we did not comment (we were preparing for and attending E3, that is why), and the next patch is already on the way

    Cheers!

  18. #18
    Colonel sir Eyeball's Avatar
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    hurray that's fantastic thx

  19. #19
    Captain Digu21's Avatar

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    Quote Originally Posted by Baltasar View Post
    Frankly, Dead Legions doesn't add much to the game. It's just the introduction to the actual main story.
    Well I like that story
    "The only dead York is one that has been stabbed in the face with my Longsword !!".
    -Lancaster Knight.

    "A horse a horse my kingdom for a horse !".
    -Knight in need of horse.

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