I begin to be a "bit", not totally, just a "bit" disappointed about this problem... When should be supposed to be fixed this first priority bug?
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As far as I know the Tech Support Forum does not require any registration, even if I agree that the freeze issue has to be addressed there.Please register your game to get access to the tech support forum, where this question belongs. Thanks
Currently I've only the demo, I can't register a game that I don't have purchased due to the well known freeze issue.
Do the patches even affect the demo? - I doubt it.
The game practically never crashes on any of the PCs we have (home or office) either. The problem is that there are a zillion combinations of hardware and software out there, and some obviously make the game crash. We have to find out which, and try to fix it.
This statement made me quite angry to be honest. It comes over as if you downplay this issue. May I remind you that there are quite a few customers '(with the correct system-prerequisites) not able to play your game at all!?
The sub-bugforum has dozens of people reporting on this freezing issue, with quite a few providing you with their logs. It's important to realise this is just the tip of an iceberg; most people don't have the time, the will or the knowledge to log their problems on the correct forums. Most just wait patiently wait for a patch, or have already (desillusioned) gone to other games. Saying this is an isolated issue is, in my opinion, an understatement.
Secondly, most of these freezing issues seem to appear on very "basic" (i.e. older) computers. Looking at the logs, one notices it's mostly XP sp3 users, dual core, with nvidia 9500 -range graphic cards and 4 gig RAM that are affected. This is a very well-known, basic pc-setup (i would say 20 to 30% of the current pc-market?) and should naturally be part of any basic QA testing program! This kind of pc-setup is NOT one-out-of-a-zillion.
So, to help you guys out, I'm offering to send you a PC i have here with ONLY xp sp3 and all relevant drivers, with naval warfare installed. Logs of this machine (dxdiag etc) are already on the bugforum. NO anti-virus, no firewall, no whatever! And the game still has the freezing issue. So just send me your adress, and if you pick up the DHL bill, we're good to go.
This statement made me quite angry to be honest. It comes over as if you downplay this issue. May I remind you that there are quite a few customers '(with the correct system-prerequisites) not able to play your game at all!?
The sub-bugforum has dozens of people reporting on this freezing issue, with quite a few providing you with their logs. It's important to realise this is just the tip of an iceberg; most people don't have the time, the will or the knowledge to log their problems on the correct forums. Most just wait patiently wait for a patch, or have already (desillusioned) gone to other games. Saying this is an isolated issue is, in my opinion, an understatement.
Secondly, most of these freezing issues seem to appear on very "basic" (i.e. older) computers. Looking at the logs, one notices it's mostly XP sp3 users, dual core, with nvidia 9500 -range graphic cards and 4 gig RAM that are affected. This is a very well-known, basic pc-setup (i would say 20 to 30% of the current pc-market?) and should naturally be part of any basic QA testing program! This kind of pc-setup is NOT one-out-of-a-zillion.
So, to help you guys out, I'm offering to send you a PC i have here with ONLY xp sp3 and all relevant drivers, with naval warfare installed. Logs of this machine (dxdiag etc) are already on the bugforum. NO anti-virus, no firewall, no whatever! And the game still has the freezing issue. So just send me your adress, and if you pick up the DHL bill, we're good to go.
The game practically never crashes on any of the PCs we have (home or office) either. The problem is that there are a zillion combinations of hardware and software out there, and some obviously make the game crash. We have to find out which, and try to fix it.
The game went through a Paradox QA process with an external testing facility. They didn't catch this problem at all. We are not very happy with them (though I will not name them).