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I bought mine form Gamersgate but I did have to download it in it's entirety 3 times, the second time due to the mouse not working and the third because it was the only way to patch the game then I was able to update the game to the current issue. But on their site were the latest patches so there is a good bet that your provider should have them as well!
 
no they do not have them up, or they dont have them at all. why dont they just make the patch downloadable ??
I dont know if the gamersgate patches would work for your version but paradox often have a link to the gamersgate versions of the patches downloadable by registered users in their tech support part of the forum (for games like hoi3 or ck2) not sure if neocore does the same thing. It certainly is weird that you haven't gotten answers from them.