Support Forum FAQ and Self-Help Guide
Overview
With EU2 v1.07 now released, most technical issues have been successfully fixed to the satisfaction of most users so the majority of the remaining support issues are now system-specific. While we are here to try to help you resolve any problems might have, this FAQ and Self-Help Guide has been assembled to help you diagnose and correct them right away instead of having to wait for us to respond to your thread. Spending a little time here can get most people up and running rapidly, allowing you to do what you really want to do: play Europa Universalis.
This read-only thread has been organized in sections to help you find common solutions to many issues as quickly as possible. Read the table of contents in this post and then follow the link to the section that seems closest to the problem you’re experiencing. If you follow the instructions but are unable to find a solution on your own, make sure you read this thread first and then post your question.
Table of Contents
Game Installation Issues
Very special thanks to viper37 who supplied much of the information through hard work and a ton of patience. Some of the items below can also be found in other threads in this forum (and/or in other forums) but I thought it might be helpful to assemble it all into one monster thread. If I forget to give you proper attribution then please PM me and I'll make the correction.
Thanks also to the people who have taken a moment to post back in this forum to let us know that a particular suggested fix worked. It's feedback like that which will enable us to help you better and lead to improvements in future patches and games from Paradox.
Note: I have now updated the FAQ to reflect the release of the 1.06 patch. If you happen to notice any errors or omissions, please PM and let me know so I can fix them.
Overview
With EU2 v1.07 now released, most technical issues have been successfully fixed to the satisfaction of most users so the majority of the remaining support issues are now system-specific. While we are here to try to help you resolve any problems might have, this FAQ and Self-Help Guide has been assembled to help you diagnose and correct them right away instead of having to wait for us to respond to your thread. Spending a little time here can get most people up and running rapidly, allowing you to do what you really want to do: play Europa Universalis.
This read-only thread has been organized in sections to help you find common solutions to many issues as quickly as possible. Read the table of contents in this post and then follow the link to the section that seems closest to the problem you’re experiencing. If you follow the instructions but are unable to find a solution on your own, make sure you read this thread first and then post your question.
Table of Contents
Game Installation Issues
- “Drive not found” error
- Crashes in the middle of installation
- “Insufficient Room” error or lack of a “Minimum installation” option
- ”Game not found” or “Patch not installed” error
- Special Win2000/WinXP Issues
- Scandinavian patch installation problem
- Italian patch installation problem
- Spanish patch installation problem
- Custom Scenarios/Mods/Events/etc.
- Win9x/WinME
- Win2000
- WinXP
- CTD on Initialization
- CTD on load
- CTD during game play
- CTD caused by ATI Taskbar Manager
- CTD with old patch
- CTD when loading old save game with new patch
- CTD with Italian patch
- CTD with Spanish patch
- CTD when using the Scenario Editor
- “No sound” error
- “Strange sound/pops/crackles/jerky sounds/etc.” error
- How to disable in game music
- “Strange video effects/artefacts/flickering/etc.” error
- How to change screen resolution
- ”When will the next patch be out?”
- “Clock stops” error
- How to use the new “moddir” feature
- How to add/change the in game music
- Detailed instructions to solve MP Firewall issues
- Useful Resources/Tools/Sites
- The AI peace offer message box is not large enough (Affects the French version only)
Very special thanks to viper37 who supplied much of the information through hard work and a ton of patience. Some of the items below can also be found in other threads in this forum (and/or in other forums) but I thought it might be helpful to assemble it all into one monster thread. If I forget to give you proper attribution then please PM me and I'll make the correction.
Thanks also to the people who have taken a moment to post back in this forum to let us know that a particular suggested fix worked. It's feedback like that which will enable us to help you better and lead to improvements in future patches and games from Paradox.
Note: I have now updated the FAQ to reflect the release of the 1.06 patch. If you happen to notice any errors or omissions, please PM and let me know so I can fix them.
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