Placed mine on release day. Received a confirmation via email. Very polite and all. Sent in all the particulars. Still no joy on a refund. Paid via CC at gamers gate. Checked my credit card no joy. Oh well.
A staff member has replied to your question:
Hello
Thank you for contacting Steam Support.
As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client.
As a one-time customer service gesture we can issue you store credit for the amount of your purchase into your Steam Wallet. The credit will also remove the title or item from your account.
Please confirm that you would like us to proceed with this credit.
The information appear to be correct.
We can't in any way control how Steam chooses to refunds you and unfortunately the usual form of refund from Steam is Steam Credits.
Kind Regards,
Johannes
Wait so we can't get an official refund if we bought on steam?
I've already used my one-time steam refund (On Front Mission: Evolved, lol)
I emailed Steam Support to find out if this does indeed use up their one-time customer service gesture. I'm hoping that it doesn't, as this was supposed to be publisher initiated and not user initiated.
Johannes, Nov-25 14:12 (CET):
Hello XXXXXXX,
We are still working on getting all the refunds back to our customers. Since you bought your copy of Sword of the Stars 2 in an external outlet, we are still trying to contact them regarding the refund. You will receive your refund as soon as we've solved this issue.
Thank you for your patience.
Kind Regards,
Johannes
I know people are frustrated, so this is worth mentioning this again.
Kerberos and Paradox have promised refunds, but do not have your money.
Normally the D-Distributors do not give refunds and Paradox has been working with them to get the refunds out.
Ultimately the timing, method and form of the refund will be handled by the distributor.
These things normally take a bit of time and even a month isn't too far out of the norm. While frustrating, emails like SOF12 got tell us Paradox is still working with them actively on the matter. Unfortunaly Paradox isn't a huge publisher and the breadth of AAA releases this month (BF3/COD*th/Skyrim) and their associated support is likely eroding any pull Paradox normally has.
For what its worth, I've been a customer of Kerberos and Paradox since 2007 and while they may not always release titles in the state we want, they have always been good to their word.
I should preface ths by saying I do not have anything to do with giving refunds, but I have to say you have a whole lot of "facts" wrong there.
Most people that have requested refunds have recieved them already, these need to go through the store you bought them from obviously.
It would be great if it was the case but Paradox does not control steam or their policies
I am not aware of ANYONE that has been turned down for a refund.
You yourself have already recieved a credit from steam.
I am not aware of ANYONE that has been turned down for a refund.
I should preface ths by saying I do not have anything to do with giving refunds, but I have to say you have a whole lot of "facts" wrong there.
Most people that have requested refunds have recieved them already, these need to go through the store you bought them from obviously.