your banning yourself now ? Well, wont discuss this here either and keep my (different) opinion about this for myself.
I thought you have mentioned previously that you had tried to contact them and that they ignored your e-mails so far, my mistake if that was not correct.
If I was you and you have not done so I would contact them and politely inquire, also including a copy of the e-mail sent by Paradox confirming that a refund request had been sent.
Hello Krzysztof,
I've now gotten a response from the people who handle the processing of these refunds. The information I had before was that your refund had been sent to Steam, this information was apparently correct. Your information should not have been sent to them since you didn't bought the game there. Upon sending the information to the different retailers they made a mistake and sent the refund request to Steam even though they had the information that you bought the game from Gametap-shop. The response I got was that they were to look into the issue directly and send your request to the correct retailer.
We apologize for the mistake but we will make it right.
If you have any difficulties, or you need some help with our service, check the support area available on our site http://www.gametap-shop.com/ or call us at 1-866-GameTap or 1-866-426-3827.
EDIT: I have found gametap's phone number.
@Castellon: Could you please make sure your support guy actually makes the phonecall ?
I am not ignoring you as obviously I have been responding to you, it is just you are not getting the answer you desire.
My answer is that it is in the hands of the retailer you purchased the game from.
If they are ignoring you, that is outside of my control. I have been told already that we have requested that the refund be processed.
No refund for me. Oh well I guess.
I already used my free courtesy refund a long while back during a similar situation and steam didn't mention nor respond to my mentioning that I've already talked to paradox.
I don't really know what Paradox was hoping to accomplish if steam users were expected to use their courtesy refund, why message paradox in the first place and not go straight to steam? The gesture was nice at least, I guess, but at least to me, it seemed to be a stalling method. it is especially painful that SotS2 went on daily deal for %50 and my extra $20 only got me $6 worth of DLC. My opinion of paradox is soured further but what can I do, just the consumer...
Sorry for venting a little, I won't post like this again.
No refund for me. Oh well I guess.
I already used my free courtesy refund a long while back during a similar situation and steam didn't mention nor respond to my mentioning that I've already talked to paradox.
I don't really know what Paradox was hoping to accomplish if steam users were expected to use their courtesy refund, why message paradox in the first place and not go straight to steam? The gesture was nice at least, I guess, but at least to me, it seemed to be a stalling method. it is especially painful that SotS2 went on daily deal for %50 and my extra $20 only got me $6 worth of DLC. My opinion of paradox is soured further but what can I do, just the consumer...
Sorry for venting a little, I won't post like this again.
Ok, thanks for the heads up, I will give it a second try.
There was no real answer on steam's end, only generic form emails about refunds not being available.
[edit] Kinda sucks I missed the holiday sale, but I got some cash for christmas so I was still able to pick up a few deals, including the latest expansion for HoI3, I heard it was quite good.
I have been in contact with Paradox Interactive, pursuing a refund for the game, Sword of the Stars 2.
Paradox has informed me they've done everything on their end to authorize the refund, and have asked me to open a support ticket with steam to request the refund.
I know it is not usually steam's policy, but any form of refund would be acceptable for me, including steam funds.
Hello ,
Thank you for contacting Steam Support.
As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client.
Please review Section 4 of the Steam Subscriber Agreement for more information.
http://www.steampowered.com/index.php?area=subscriber_agreement
We will make an exception and refund preorders as long as the request is received prior to the release of the game. This only applies to preorders purchased from your account, preordered titles received or sent through the Steam Trading system cannot be refunded.
But my question was not really answered.
What I asked was: Did you guys CALL gametap shop like you said you would ? Their phone number is 1-866-426-3827.