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Thread: Meta Thread: Refunds

  1. #341
    Paradox Forum Manager Administrator Castellon's Avatar
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    Quote Originally Posted by jenladyc View Post
    Heard nothing. How am I not surprised.
    Sorry, I did check up on it, and did receive an answer back right away, so the fault is all mine. Basically we recently resubmitted our request to your retailer and are awaiting their response. We plan on putting an end to this odyssey very soon one way or another.
    I have been dealt a good hand in life, now I am just looking for a few more cards!

  2. #342
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    Quote Originally Posted by Castellon View Post
    Sorry, I did check up on it, and did receive an answer back right away, so the fault is all mine. Basically we recently resubmitted our request to your retailer and are awaiting their response. We plan on putting an end to this odyssey very soon one way or another.
    Underline is mine.... Could you explain this? Just curious?
    Thank you...

  3. #343
    Paradox Forum Manager Administrator Castellon's Avatar
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    If you are impacted you will be notified.
    I have been dealt a good hand in life, now I am just looking for a few more cards!

  4. #344
    Its been two weeks since I've heard anything, has steam responded at all?

  5. #345
    Paradox Forum Manager Administrator Castellon's Avatar
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    I have sent you a PM.
    I have been dealt a good hand in life, now I am just looking for a few more cards!

  6. #346
    I would just like to confirm that I've received my refund from steam (well I haven't received it yet but they sent me an email saying its being processed and the game has been removed from my account).

    Castellon here and Paradox support Johannes were both extremely helpful and responded very quickly to every question I had, despite steam forgetting about me more then once and flatly refusing me (twice) paradox still did manage somehow to get them to refund me.

  7. #347
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    Quote Originally Posted by Cobra5 View Post
    I would just like to confirm that I've received my refund from steam (well I haven't received it yet but they sent me an email saying its being processed and the game has been removed from my account).

    Castellon here and Paradox support Johannes were both extremely helpful and responded very quickly to every question I had, despite steam forgetting about me more then once and flatly refusing me (twice) paradox still did manage somehow to get them to refund me.
    V. glad it was resolved. Perseverance is as much of a virtue as its sister patience!

    Well done those that managed to help you! I would wager you could write an AAR out of your struggles, but the Higher powers that be would probably censor most of it, due to all the swearing!

    Fingerscrossed it goes through!
    For God, King and Country - A MARCH OF THE EAGLES AAR
    "That there is one damn fine coat you're wearin'." x2 - Marv, Sin City.


  8. #348
    I wish I could get my refund. I asked for one before cut off. Then waited, nothing, then asked about it in forums and was told you are past the time to ask for one.

    In my humble opinion, since the game isn't up to release status, I haven't purchased the game as was promised, thus I should be able to return the product no matter what, but I guess I am just SOL.

  9. #349
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    For me the issue got resolved today.

  10. #350
    No dont feel bad ... You have just been had by Paradox / Kerebos ... I am in the same boat! Just vote with you wallet next time and tell everyone you chat with about your experience with Paradox.

    At the end of the day they are reponsible as the Publisher ... But its a lesson learnd ..

  11. #351
    Paradox Forum Manager Administrator Castellon's Avatar
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    Quote Originally Posted by shawn44 View Post
    I wish I could get my refund. I asked for one before cut off. Then waited, nothing, then asked about it in forums and was told you are past the time to ask for one.

    In my humble opinion, since the game isn't up to release status, I haven't purchased the game as was promised, thus I should be able to return the product no matter what, but I guess I am just SOL.
    What was the zendesk ticket number for your original refund request before the deadline, I can sort that out for you.
    I have been dealt a good hand in life, now I am just looking for a few more cards!

  12. #352
    Hi, I have a rather cheeky request but my income is currently, ah, unsteady so cheeky I shall be.

    I preordered SOTS2 on a friends recommendation, became quite excited in anticipation like everyone else, and on release day fired it up expectantly and... yes. No reason to go into the details of that dark day. I read about refund offers amidst the rioting, but decided to stick it out in good faith. It's been some time since then and the game is still not in the state I was expecting from the initial "we'll fix it" posts. I'm going to keep waiting, and this isn't' a post asking for a refund. What I am asking for is, well, is there any chance I (or hey! anyone who bought SOTS2 at the release price and didn't refund) could get a 25%-33%~ coupon for Crusader Kings 2? It's not an unprecedented move on Steam (See the STALKER "loyalty discount") and would give us something to play that's actually working, rather than just staring at a still busted game that is actually $10 cheaper now than when we bought it, and will likely be cheaper still when it's finally playable.

  13. #353
    So this thread is a thing huh? I've had a ticket running all the way back to December and still no refund. I've pushed for it 4 times now and I get the same message back that it's in Steams hands or something. I've been very polite and patient and honestly sort of given up by now but I figure this thread is worth a shot too. My ticket number is 7321.

  14. #354
    Paradox Forum Manager Administrator Castellon's Avatar
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    I will look into for you.
    I have been dealt a good hand in life, now I am just looking for a few more cards!

  15. #355
    Paradox Forum Manager Administrator Castellon's Avatar
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    Quote Originally Posted by Demiurge4 View Post
    So this thread is a thing huh? I've had a ticket running all the way back to December and still no refund. I've pushed for it 4 times now and I get the same message back that it's in Steams hands or something. I've been very polite and patient and honestly sort of given up by now but I figure this thread is worth a shot too. My ticket number is 7321.
    Well I have confirmed that we sent the details to steam a couple of times now and they say your refund has been processed, so Support is contacting them for specifics, and will send you an e-mail to update you as well.
    Hopefully we get this sorted out very soon.
    I have been dealt a good hand in life, now I am just looking for a few more cards!

  16. #356
    Thanks, I appreciate the follow up. But I can confirm that it hasn't been processed yet. I've checked my bank statements 3 months back and there's been no payment. And the game is still in my Steam library. I replied to the email you sent me with further details.

  17. #357
    My ticket has been resolved. Despite the length, I have to say this has easily been my best interaction with any support staff to date.

    Thank you.

  18. #358
    Paradox Forum Manager Administrator Castellon's Avatar
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    Gald it all worked out in the end.
    I have been dealt a good hand in life, now I am just looking for a few more cards!

  19. #359
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    Please Castellon, I would like to have a refund, the game is still unplayable to me: Too high waiting times between the pages.

  20. #360
    Paradox Forum Manager Administrator Castellon's Avatar
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    Sorry, but I do not set the refund policy, and those that did make the offer, set a deadline for making an application, and that deadline has now expired.
    Believe me it was hard enough to get the retailers to give the refunds back then, Paradox will not be opening that up again, even though we had to absorb the whole cost of the refund and still pay the retailer.
    I don't understand the delays, not like they were gonna be out any money, I guess they just did not want to set a precedent.
    I have been dealt a good hand in life, now I am just looking for a few more cards!

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