+ Reply to Thread
Page 17 of 19 FirstFirst ... 7 15 16 17 18 19 LastLast
Results 321 to 340 of 372

Thread: Meta Thread: Refunds

  1. #321
    If only someone was able to look at mine "on a higher level". For me steam said no (twice) and I'm not sure what else I can do but surrender.

  2. #322
    Paradox Forum Manager Administrator Castellon's Avatar
    90 games registered

    90

    200k club500k club

    Join Date
    Mar 2002
    Location
    In the Shadows
    Posts
    39,221
    Quote Originally Posted by Cobra5 View Post
    If only someone was able to look at mine "on a higher level". For me steam said no (twice) and I'm not sure what else I can do but surrender.
    What did Paradox support tell you?
    I have been dealt a good hand in life, now I am just looking for a few more cards!

  3. #323
    Hello Castellon and/or Darkrenown.

    I have tried to be patient. I have played through Skyrim, Played through The Old Republic (2 lvl 50s one fully geared) and even several games of majon tiles, but I still can't play Sword of the Stars II.

    It has been forever and a day since release and I still can't enjoy my moneys worth. I have tried to be understanding, supportive and as uncomplaining as I can, but enough is enough.

    I personally don't see this game being completed for another 2 months at the rate they are going, and find that I could use the money for any one of the new games coming out, that are ready for play.

    I would like to know the process to obtain a refund for a product that is not as was promised. I don't need any thing other then the information on whom I am to contact and I will take it from there.

    Thank you.

  4. #324
    Mwahahahahaha s1234567890m's Avatar
    Crusader Kings IICommander: Conquest of the AmericasDeus VultEU3 CompleteDivine Wind
    Hearts of Iron IIIHearts of Iron III CollectionHeir to the ThroneKing Arthur IILost Empire - Immortals
    MagickaNaval War: Arctic CircleSemper FiSengokuSword of the Stars
    Sword of the Stars IISupreme Ruler: Cold WarVictoria 2Victoria II: A House DividedWarlock: Master of the Arcane
    V2 AHD BetaHearts of Iron: The Card GamePride of NationsCK2: Holy Knight500k club
    Europa Universalis IVEUIV: Wealth of NationsEUIV: Conquest of Paradise

    Join Date
    Dec 2010
    Location
    Brisbane, Australia
    Posts
    3,162
    A time machine probably
    Ignored: Nuril, videonfan, Pandi

  5. #325
    Quote Originally Posted by shawn44 View Post
    Hello Castellon and/or Darkrenown.

    I have tried to be patient. I have played through Skyrim, Played through The Old Republic (2 lvl 50s one fully geared) and even several games of majon tiles, but I still can't play Sword of the Stars II.

    It has been forever and a day since release and I still can't enjoy my moneys worth. I have tried to be understanding, supportive and as uncomplaining as I can, but enough is enough.

    I personally don't see this game being completed for another 2 months at the rate they are going, and find that I could use the money for any one of the new games coming out, that are ready for play.

    I would like to know the process to obtain a refund for a product that is not as was promised. I don't need any thing other then the information on whom I am to contact and I will take it from there.

    Thank you.
    There are no more refunds. They stopped 30th of november. No one knows why, because the game still is not done yet BUT sold.

  6. #326
    They told me that they had everything they needed and I'd get my refund. But that was December 7th, I haven't heard anything since then.
    I hereby confirm that I have received the information that we need to be able to give you your refund. We will start the process shortly to make sure that you'll get your money as soon as possible.
    Again we are terribly sorry for the inconvenience this issue has caused you.
    When I posted on asking how long I should wait you told me to send a question to steam about it, who said "no refunds".

  7. #327
    Paradox Forum Manager Administrator Castellon's Avatar
    90 games registered

    90

    200k club500k club

    Join Date
    Mar 2002
    Location
    In the Shadows
    Posts
    39,221
    Quote Originally Posted by Cobra5 View Post
    They told me that they had everything they needed and I'd get my refund. But that was December 7th, I haven't heard anything since then.


    When I posted on asking how long I should wait you told me to send a question to steam about it, who said "no refunds".
    Steam should not be a problem as they have processed all the other ones we sent them.
    I would contact our support again cite your Report number or whatever they gave you to reference and give them the back ground, including a copy of the mail you received saying that it would be processed.
    If you do not hear back from him in a few days let me know and I will get into it for you.
    I have been dealt a good hand in life, now I am just looking for a few more cards!

  8. #328
    Quote Originally Posted by Castellon View Post
    Steam should not be a problem as they have processed all the other ones we sent them.
    I would contact our support again cite your Report number or whatever they gave you to reference and give them the back ground, including a copy of the mail you received saying that it would be processed.
    If you do not hear back from him in a few days let me know and I will get into it for you.
    Oh ok, cool. I'll do it now.

  9. #329
    Second Lieutenant Scorcher24's Avatar
    A Game of DwarvesCities in MotionCities in Motion 2Crusader Kings IIDungeonland
    EU3 CompleteImpireKing Arthur IILeviathan: WarshipsMagicka
    Naval War: Arctic CirclePirates of Black CoveThe Showdown EffectMount & Blade: WarbandWarlock: Master of the Arcane
    Mount & Blade: With Fire and SwordWar of the RosesKnights of Pen and Paper +1 Edition500k clubWar of the Vikings

    Join Date
    Sep 2011
    Location
    Nuremberg, Germany
    Posts
    189
    Quote Originally Posted by Castellon View Post
    Steam should not be a problem as they have processed all the other ones we sent them.
    No, they did not.

  10. #330
    I have talked to Paradox customer support so many times it's ridiculous. And my refund is always 'nearly done'. And the support guy claims to never give up on my refund. What a bunch of bull. I asked for my refund on the first day they offered them as well.

  11. #331
    I don't think many people realize that when paradox says the refund is "nearly done" they mean they have processed your information and sent it to the seller to be finalized.
    The seller does the actual refunding.
    If you are still waiting on a refund, You may want to contact the retailer you purchased the game from for an update, along with the your paradox case number, requesting that the complete the refund process.
    You may have to do this more than once, until you either get a non-automated response or get someone to understand that you are not asking for a new refund, but completion of one request before Nov 30th.

    Remember, D-Distrutors do not normally give refunds, they are not set up for it. They deal with hundreds of thousands of clients by using automated systems. Systems that are normally(and currently, as its past nov 30th) to deny.

  12. #332
    Paradox Forum Manager Administrator Castellon's Avatar
    90 games registered

    90

    200k club500k club

    Join Date
    Mar 2002
    Location
    In the Shadows
    Posts
    39,221
    Quote Originally Posted by Scorcher24 View Post
    No, they did not.
    Sorry not famillar with your case, as far as I was aware they did, what is your case number?
    I can look into it for you.
    I have been dealt a good hand in life, now I am just looking for a few more cards!

  13. #333
    Paradox Forum Manager Administrator Castellon's Avatar
    90 games registered

    90

    200k club500k club

    Join Date
    Mar 2002
    Location
    In the Shadows
    Posts
    39,221
    Quote Originally Posted by jenladyc View Post
    I have talked to Paradox customer support so many times it's ridiculous. And my refund is always 'nearly done'. And the support guy claims to never give up on my refund. What a bunch of bull. I asked for my refund on the first day they offered them as well.
    Who did you buy the game from?
    and what is your case number?
    I have been dealt a good hand in life, now I am just looking for a few more cards!

  14. #334
    Quote Originally Posted by Castellon View Post
    Who did you buy the game from?
    and what is your case number?
    I bought the game from Steam and my case number is 6513.

  15. #335
    Paradox Forum Manager Administrator Castellon's Avatar
    90 games registered

    90

    200k club500k club

    Join Date
    Mar 2002
    Location
    In the Shadows
    Posts
    39,221
    I will look into it for you come Monday.
    I have been dealt a good hand in life, now I am just looking for a few more cards!

  16. #336
    I got my reply from paradox support, he stated that all steam refunds have been processed in mid December and I should've got mine a "weeks ago", and he's going to email steam to ask why I didn't.

  17. #337
    I consider my case finally closed. Did not receive my refund per se, but I got compensated in other way, which was very much to my satisfaction.

  18. #338
    we all are interested how this case was solved after months of waiting and promises and pages and pages of forum posts...

  19. #339
    Quote Originally Posted by Ozi0815 View Post
    we all are interested how this case was solved after months of waiting and promises and pages and pages of forum posts...
    While that is true, if Cpt.Badger doesn't want to say so, I think it is only right that we don't press him for an answer. His case was resolved to his satisfaction, and given the length and not terribly active nature of it, him being satisfied ought to be enough for us to accept (meaning it can't have been a half-assed compensation).

  20. #340
    Quote Originally Posted by Castellon View Post
    I will look into it for you come Monday.
    Heard nothing. How am I not surprised.

+ Reply to Thread
Page 17 of 19 FirstFirst ... 7 15 16 17 18 19 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts