Well I am not blaming anyone else than me for buying the game so early. The damage has been done and it's now time for damage control. I'd simply make sure to offer gestures of more honesty: No more pre-orders. Playable demos/trials of every product. After that you could easily have everyone deciding for himself before buying while also still taking responsibility for screw-ups. I think alot people can deal with the latter alot better than with the absence of former. As I said, I blame myself for not being resistant enough of the early temptations, but many others are not, at least not initially.
The thing is...
Everyone who hasn't yet asked for a refund at this point wants this fixed. However I'm inclined to believe that for most of us, it is more important that it is fixed well than that is fixed fast. A Publisher approaching the Devs with the message 'Hey guys, crowd's getting restless better release a patch or something fast, even if it isn't 100% what you want' is not going to help achieve that. In fact, it's exactly that kind of attitude that got us into this situation.
What modern Publishers and Developers, and especially their PR departments, need to realise is that we, the customers, prefer a direct 'sorry, it's not done yet, please wait a little longer' to an incomplete release and a bunch of PR-spin damage control BS.
So yeah, don't tell us 'I'll get right on it and poke the Devs some more.'
And learn from a certain Starfleet Engineer, the very fictional Mister Montgomery Scott: If you're sure it the game will be in playable state on sunday morning, tell us 'We'll certainly have it ready by the end of Monday.' If you think it's going to take an hour, tell us 'We're confident we can be done by the end of the day.' In short, leave yourself some room to work with so that you can finish before your stated time even if you run into unexpected trouble. Will we grumble a bit if we think the stated time 'takes too long'? Sure, but we'll be thrilled when it's done before that time. And ultimately it's more honest to overstate the time you'll need than it is to understate it.
ohhh them sweet sweet memories.
Folks forget how quickly things can be corrected now than the months wait we had in the old ages. Sure I am a bit bummed because the inner kid in me wanted to geek out. I do have to much work to do on my own little project from hell, that went from support to solution provider. So come Monday my work might actually be done instead of me blabbering about the hiver horde attacking me everywhere. Ugg.
Long time customer, nothing changed yet. Rather work with a group who steps up, acknowledges what has occurred and pushes forward. Not just shooting around the blame game and all. (I am sure dreaded AAR's or RCA's will be done and all that fun stuff, when it comes down to "FUN" contract junk.)
Well back to work
And Kerberos doesn´t have to be poked to update the game,
they love the game and want it to be as good as it possibly can be.
We will release smaller updates and fixes along the way,
but our goal is absolutely to release larger updates on a regular basis.
Of course we will take our time to get it done well and we will do our best to keep you informed of the updates along the way.
So, what about the Steam download size? Is it going to stay at 8.6 GB? (vs. the 2 GB that were mentioned a few days ago by Kerberos people on their forum, and that are listed in the game's Steam description) It still looks like an error to me, but if you could provide some insight here, or get some information from the devs, I'd really appreciate it. (Also, still no CD keys on Steam.)
The ammount of bugs in the game can really irritate any player, but... this game has potential... I really like most of the new options i found in it, and i will await fixes, so i can happily play this game without breaking anything in my room...
And yes, your customer support roxx, keep up the good work... I will stay with You guys (and gals)...
S.P.A.Z is godly compared to this right now also a shoutout to distant worlds / star ruler also another indie game that can accomplish a great feat of competency.
On a purely aesthetic reqest, it was a bit of a tease to see a decent main menu gui, and then be slapped in the face
If this had been what happened I'd probably have spent the last 24hrs (well my game time part of it anyway) smugly enjoying playing around with (as opposed to actually playing) SOTS2, posting bug spots and ideas for improvements.
I think it is also possible that those that didn't pre-order might in some proportion have literally bought into the beta phase rather than keeping theior money firmly in their wallets / purses.
As it is I've requested a refund with the intent of re-purchasing if and when it is fixed.
"In War: Resolution. In Defeat: Defiance. In Victory: Magnanimity. In Peace: Goodwill."
- Winston Churchill
Also sucks about your internet, and I know your pain! I was stuck with 36k just a couple of years ago.
While I do believe that this game has the potential to be great (I've seen a few great concepts in there), it does need to grow up first. And it should NOT have been released in this state (talking about the "release" version, not the beta-mixup). I'd have gladly waited for another few months sitting on my preorder, rather than suffer the disappointment.
As a Kerberos fan from the early days of SOTS Prime my faith in the company definately has suffered, I sincerely hope that you'll regain it in the coming months. And as a general rule: Please do not believe that its ok to release half-finished games, you'll only hurt yourselves in the long run: Got quite a few friends excited for SOTS...having to do a 180 and telling them not to buy it yet had to be the worst possible publicity you could've gotten...
I do not undestand where people get 2GB size of the game. I know there was a topic about it on forum, but seriously guys. Its textures and audio which do take space. You did not download close to 9gb if you were downloading once. Game is downloaded compressed and complete download is about 4,5gb which is not much in today standarts. So what is the problem?
well thank you for the sorry. However apologizing is only half the solution now it is time to get those patches out. Of which I fully trust in paradox and kerberos to do.
"In the Soviet Union, capitalism triumphed over communism. In this country, capitalism triumphed over democracy." - Fran Lebowitz
Thanks, Fred... it is a great relief to see that the problem is not being ignored and to see that the errors are being acknowledged by Paradox... and hopefully will be resolved by Kerberos... will be waiting anxiously.