now this is funny. i was told they will escalate inquiry to "software and development" team. may be it is still in the process, or may be they just brush people of when contacted online....
Ya I know what you mean... This guy seemed like he was going to do something though, so hopefully he does. Also, like I said, I mentioned to him that others have called and he said he wouldn't have chosen the action the others did to escalate it. Time will tell.