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Thread: No Survival Kit

  1. #41
    Quote Originally Posted by Andrew_C View Post
    It definitly should have been included. I know we provided them the codes. I just sent them an email about it.

    Did any one on here buy from Green Man and get a DLC code? Don't worry well get this squared away.
    Thanks, they don't want to work with regular people.

  2. #42
    Quote Originally Posted by Harbinger0 View Post
    Wow really? Screw amazon... Hope paradox reconsiders any dealings with them in the future.
    I just got the same response from Amazon. "We've actually dropped support for that game entirely," was the line he used.

    Andrew_C, thanks for all the help!

  3. #43
    Quote Originally Posted by GreenManGaming;
    I suspect that in this case the customers haven't checked their email we sent them after purchasing the product. This email contains the customers Steam activation key. This type of complaint is the second most typical customer complaint we have and is unique to products that are only available via Steam. Please feel free to forward the details of any such customers and we will cross reference with our records and walk them through the process.
    Morning Wizards. This is the email I got from Green Man. Probably not the most helpful becomes I'm sure you guys checked your emails. Right?
    So here is my proposed solution. Private Message me the email you used to buy the Game on Green Man and I'll forward it a long to my contacts. If they don't resolve the issue with you, I will get you a new key. Sorry about this mix up kind folks.

  4. #44
    Quote Originally Posted by Andrew_C View Post
    Morning Wizards. This is the email I got from Green Man. Probably not the most helpful becomes I'm sure you guys checked your emails. Right?
    So here is my proposed solution. Private Message me the email you used to buy the Game on Green Man and I'll forward it a long to my contacts. If they don't resolve the issue with you, I will get you a new key. Sorry about this mix up kind folks.
    i assume amazon didn't bother to reply yet?

  5. #45
    Morning Wizards # 2. Here is the response from Amazon.
    We are running a script now that will insert the code into the software library of the customer who bought the game between 1/25 and 1/31. Once that script has run, we will be sending out a bulk email to the affected customers.
    Boom. That one is a little more helpful although I'm not sure when exactly you will get your code. Keep me posted an I'll keep bothering them. Also if it turns out you don't get your code let me know and we'll fix it.

  6. #46
    Of course. I received the key to activate the game, but it didn't include the Survival Kit. I have PM'd you the mail. Thanks.

  7. #47
    Quote Originally Posted by Andrew_C View Post
    Morning Wizards # 2. Here is the response from Amazon. Boom. That one is a little more helpful although I'm not sure when exactly you will get your code. Keep me posted an I'll keep bothering them. Also if it turns out you don't get your code let me know and we'll fix it.
    YEeey, they already have it up on the web site, didn't get e-mail thoug, and it woorks!! ) Thank, you! I'm surprised at how differently they treat people!
    p.s. The hat is sexy!

  8. #48
    Just checking in to say that I received a mail from Green Man with the DLC key today. Many thanks for your help, Andrew.

  9. #49
    Quote Originally Posted by PQED View Post
    Just checking in to say that I received a mail from Green Man with the DLC key today. Many thanks for your help, Andrew.
    You are welcome. I'm glad we got this all sorted out. If anyone else has trouble let me know.

  10. #50
    Quote Originally Posted by Andrew_C View Post
    Morning Wizards # 2. Here is the response from Amazon. Boom. That one is a little more helpful although I'm not sure when exactly you will get your code. Keep me posted an I'll keep bothering them. Also if it turns out you don't get your code let me know and we'll fix it.
    No Amazon kit for me yet; no mass email either obviously. I'll give it a day or two and see what comes through.

  11. #51
    Quote Originally Posted by ChargingPaladin View Post
    No Amazon kit for me yet; no mass email either obviously. I'll give it a day or two and see what comes through.
    i didn't get e-mail, but they put it in a game directory and you need to go view the key, there will be a second one for dlc

  12. #52
    Quote Originally Posted by sgrey View Post
    i didn't get e-mail, but they put it in a game directory and you need to go view the key, there will be a second one for dlc
    Yeah, mine showed up in my Games Library this morning. Yay hat!

    Thanks Andrew_C!

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