I decided I'd give buying premium another go, since Daniel explained that last time he put the link up in error.
So I click through, put my username/password in and all is good. Then I reach the payment screen:
1) What date is this: 07/04/2011? I have no idea. Is it American layout, so 4th of July 2011? Or is it British layout, so 7th of April 2011? The date should be in words, not numbers for something that is taking my money. Especially when you are dealing with customers world-wide.
2) "The name of the site will not appear on any of your bank statements." I, like many people, keep hold of my bank statements so that I know where all of my money has gone. If Dreamlords is not actually listed on the statement, I have no idea where that money has gone and - as I have done in the past - I would likely complain to my bank. This could turn into no end of trouble for Paradox if a lot of users do this.
3) When I click through to buy (where I put my details in), there is a broken link. Where it says "To choose another subscription option, click here", "click here" does not work and I stay on the payment page.
4) The cost is displayed in Euros. I have no idea what this cost will be in my own currency. I can go to a currency exchange website and check, but how do I know this is the exchange rate that Allopass are using? The Bureau de Change take a cut when I buy currencies meaning I get a worse deal than directly converting my money, will Allopass be doing this?
The main issue causing me not to buy Premium time:
"For your convenience, this subscription will be renewed automatically when it expires."
This is absolutely not convenient for me. I will renew my subscription when I wish to, not when Allopass tells me I want to. If this was a game like WoW, where you have to pay to play the game, this would not bother me. But since the game is free-to-play with the option to pay, it is absolutely not acceptable to think that I wish to continue to buy your product.
Overall, you have seriously let us down again, Paradox. It is becoming abundantly clear that you have not thought about your customers at all and instead of trying to make as much money out of Dreamlords as quickly as you can, whilst at the same time alienating many of them.
Another major issue:
Reading the Terms of Service, it turns out Allopass is not even handling my money:
"As the site is not the property of the ALLOPASS corporation, the VISITOR recognizes expressly that the ALLOPASS corporation may in no case be pursued for issues of any kind concerning, in a direct or indirect manner, the content (images, videos, sounds, etc.) and the functionality of the site, present and future."
Meaning if my money goes missing, I cannot hold them responsible. Reading further, they do not even state who does own the site and so I am completely unable to hold anyone to account should something go wrong with the payment