Troubleshooting

Thank you for your response. I figured a workaround would be needed so I broke the alliance. For information, the alliance had been in effect for about 5 years prior to capturing the port of Madras. Did not see any other fleet(s) near Madras before atttacking. Thanks again.

Win7

I had issue number 3 i have done everything in solution 1 and it still doesnt work, please help

I have tried all the above and still no luck. I have even mailed the support group as listed on your web sited but still no answer or luck in getting this product started.

Starting the game - Issue #2

Tomar said:

Ok.. from another post added the ps extension to the launch icon and now it almost works !

I say almost because now the game starts BUT... where are my save games ???? When trying to load save games all slots are empty (I had like 7 saved games and the corresponding files are still there under the \mydocuments\East India Company\ Save Games directory... but the game does not seem to find them)

Click to expand...

I have the issue #2 and tried the suggested solution but it did not work.

What is the ps extension? I can't find the thread.

Problem Starting Game - Issue #2

My log.html file:

24.10.2009 [10:37]

ERROR: This file should have been crypted: Data\Shaders\Lighting.fx
ERROR: This file should have been crypted: Data/Shaders/common_functions.fx
ERROR: This file should have been crypted: Data/Shaders/globals.fx
ERROR: This file should have been crypted: Data/Shaders/Techniques.fx
ERROR: This file should have been crypted: Data\Shaders\Lighting.fx_SHADOWMAPS=1_NORMALMAPS=1_vs_auto=vs_3_0_ps_auto=ps_2_0.fxo

Issue #2 - Option.txt file

My option.txt file is below. Please help. Thanks.

Display
{
// Use game GUI to see working resolutions
screen_width = 0
screen_height = 0

screen_bpp = 32
windowed = 0
maximize_window = 0

brightness = 1.000000
contrast = 1.000000
gamma = 1.000000

render_max_fps = 0
render_use_vsync = 0
}


// The IP or domain address and the port that server listens
Multiplayer
{
ip_0 = multiplayer.eic-game.com
}


Debug
{
console_history_save = 0
}


GUI
{
gui_tip_message_level = 2
// 2 = all tip messages (priority 1+)
// 1 = priority 2+ tip messages
// 0 = no tip messages (exception: if it is priority 3+)
}


Graphics
{
anisotropic_filtering = 0
antialias_samples = 0
graphic_settings = 3
lighting_texture_quality = 0 %
model_detail = 0
particle_detail = 0
port_characters = 0
portview_2d = 1
loadscreens_2d = 0
render_normalmaps = 0
render_shadowmaps = 0
shadow_detail_level = 0
ship_crew = 0
square_water = 1
texture_detail_level = 0 %
water_detail_level = 0
}


Controllers
{
mouse_enabled = 1
keyboard_enabled = 1
mouse_force_given_boundary = 0
mouse_sensitivity = 1.000000

}


Sounds
{
sounds_enabled = 1
music_shuffle = 1

master_volume = 100

music_enabled = 1
music_volume = 50

fx_enabled = 1
fx_volume = 100

speech_enabled = 1
speech_volume = 70

sound_mixrate = 44100
sound_use_hardware = 1

sound_use_eax = 1
sound_speaker_type = headphones

sound_software_channels = 32

sound_required_hardware_channels = 16
sound_max_hardware_channels = 32
}


Effects
{
decal_fade_time = 20000
decal_max_amount = 500
}


Video
{
video_enabled = 1
}

I'm using Windows 7, and was previously using Windows Vista, and until an hour or two ago, wasn't able to get the game running, but, after trying to install the base game (with Director's Cut) to a different directory instead of the Program Files directory, I installed it to "C:\Users\<username>\AppData\Roaming\" and it seems to work just fine, only issue I had was before installing director's cut since it didn't seem to launch at all.

Still problems with the game

Impossible to run this game properly.

The problems seem to be deeper than a simple difficulty to run after the introdution videos: I have problems when the game is running: when the mouse comes to some places, suddenly, it seems to be falling into infinite loops. Everything is freezed. The sound is blocked on a single tone. The Ctrl+Alt+Supp button does not reply and the only solution is to plug the computer out and disconnect the battery.
In fact, I have run the game during 40mn and it reacted fine. But suddenly ( I had 4 fleets), the mouse became frozen. Since then, I stopped the computer, started to reload... but I always have problems: either after the videos, or after a few minutes of playing a loaded game. The scenario is always the same: the mouse is moving and suddenly stops. Everything is blocked.

My computer:
- Portable computer
- OS: Windows Vista SP2
- CPU: Intel Pentium Dual CPU T2310 @ 1.46GHz 1.47GHz
- RAM: 2Go
- Graphical Card: NVIDIA GeForce 8600 M GS

I run the minimum configuration of the game:
- all options set to "low"
- No video, no sound, no effects

I tried all the "solutions" posted on this forum:
- my graphic card is updated
- I have the last patch of the game

- I gave the authorizations against the "Data Execution Prevention"
- I run the game directly from the "eastindia.exe" file in its installation directory
- I have put manually the enable options to "0" in the "options.txt" file of the config folder

but still... it does not work !!

[Note: I have the same kind of "log.html" file than the others: filled with dozens of "DEBUG... property not found" and "ERROR Ambiguous filename"]

Any possible miracle ??

Thanks

People who download from Steam:

Fix for "Program is unavilible" is to load the latest 32 Bit version of C++ distribution even on a 64bit machine.

"East India Company has stopped working"

Inital issue was that the videos were displayed however as soon as I got to the menu screen of the game it would crash and say "East India Company has stopped working".

I then applied Issue 1 protocol as outlined here in the troubleshooting thread and had the same problem.

i then applied Issue 2 protocol as outlined here in the troubleshooting thread and now only get the splash screen saying the game is loading followed immediately by the "East India Company has stopped working". (not getting to the videos or menu screen now).

I have also downloaded all 3 patches available ensuring that when each was applied that the game was not running in the background.

My System is as follows:

AMD Atholon(tm)64 x2 Dual Core Processor 5200+ 2.6GHz Processor
3.00GB of RAM
32-bit VISTA Operating System
NVIDIA GeForce 6150SE nForce 430 Graphics Card

My Log is as follows:

22.11.2009 [20:03]

[20:03:59:302] DEBUG: RELEASE BUILD
[20:03:59:302] DEBUG: Path: C:\Games\East India Company
[20:03:59:304] DEBUG: Is this game allowed to start?
[20:03:59:308] DEBUG: - CoInitializeEx() succeeded.
[20:03:59:351] DEBUG: - CoCreateInstance() succeeded, can call IGameExplorer::VerifyAccess()
[20:03:59:355] DEBUG: - Game is allowed to start.
[20:03:59:393] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: show_tactical_text
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: menu_two_click
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: menu_autopause
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: terrain_memory_reserve
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: terrain_memory_precache
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: show_terrain_memory_info
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: target_based_weapon_choose
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: targeting_stops
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: double_click_move_fast
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: hostile_sighted_autopause
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: debug_console_commands
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: external_video_player
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: joystick_enabled
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: 1st_player_enabled
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: 2nd_player_enabled
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: 3rd_player_enabled
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: 4th_player_enabled
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:394] DEBUG: 1st_player_keybinds
[20:03:59:394] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: 2nd_player_keybinds
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: 3rd_player_keybinds
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: 4th_player_keybinds
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: 1st_player_has_cursor
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: 2nd_player_has_cursor
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: 3rd_player_has_cursor
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: 4th_player_has_cursor
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: 1st_player_control_scheme
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: 2nd_player_control_scheme
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: 3rd_player_control_scheme
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: 4th_player_control_scheme
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: allow_full_plugin_access
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: default_plugin
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: red_correction
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: green_correction
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: blue_correction
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: calibrate_gamma
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:395] DEBUG: extra_gamma_effects
[20:03:59:395] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: weather_effects
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: particle_effects_level
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: green_blood
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: gore_level
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: shadows_level
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: lighting_level
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: speech_language
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: menu_language
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: subtitle_language
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: show_fps
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: show_polys
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: camera_autotilt_amount
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: render_mode
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: render_glow
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: render_fakelights
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: camera_autotilt_alpha
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: camera_autotilt_beta
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: show_debug_data_view
[20:03:59:396] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:396] DEBUG: debug_data_view_type_mask
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: debug_data_view_rate
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: debug_data_view_alpha
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: shadows_texture_quality
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: lod_range
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: freeze_camera_culling
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: freeze_spot_culling
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: controller_script_1
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: controller_script_2
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: controller_script_3
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: controller_script_4
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: controller_script_5
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: controller_script_6
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: controller_script_7
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: controller_script_8
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: controller_script_9
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: controller_script_10
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:397] DEBUG: controller_script_11
[20:03:59:397] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: controller_script_12
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: controller_script_13
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: controller_script_14
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: controller_script_15
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: controller_script_16
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: camera_mode
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: camera_range
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: camera_time_factor
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: camera_no_delta_time_limit
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: camera_disable_timing
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: camera_invert_look
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: camera_scrolly_enabled
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: game_mode_rts
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: game_mode_topdown_shooter
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:398] DEBUG: game_mode_aim_upward
[20:03:59:398] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: render_collision
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: show_debug_raytraces
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: debug_raytraces_type_mask
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: game_missiondefs
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: cleanup_skip_rate
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: flashlight_sway_factor
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: flashlight_sway_time
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: flashlight_shake_factor
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: flashlight_shake_time
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: flashlight_impact_factor
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: game_execute_use_selected_item
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: gui_units_position
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: gui_radar_mode
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: high_quality_lightmap
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: material_missing_warning
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: sound_missing_warning
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: lightmap_filtering
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:399] DEBUG: shader_gamma_effects
[20:03:59:399] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:400] DEBUG: render_spot_debug
[20:03:59:400] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:400] DEBUG: render_fakeshadow_debug
[20:03:59:400] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:400] DEBUG: render_glow_debug
[20:03:59:400] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:400] DEBUG: render_bone_debug
[20:03:59:400] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:400] DEBUG: use_instancing
[20:03:59:400] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:400] DEBUG: render_water
[20:03:59:400] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:400] DEBUG: use_postprocess
[20:03:59:400] DEBUG: GameOptionManager::load - Property not found.
[20:03:59:400] DEBUG: render_particles
ERROR: Ambiguous filename: mountainr_red.dds
ERROR: Ambiguous filename: mountainr_red_nm.dds
ERROR: Ambiguous filename: desert.dds
ERROR: Ambiguous filename: desert_nm.dds
ERROR: Ambiguous filename: grass.dds
ERROR: Ambiguous filename: grass_nm.dds
ERROR: Ambiguous filename: mountainr.dds
ERROR: Ambiguous filename: mountainr_nm.dds
[20:04:00:136] DEBUG: Driver 0(Primary Sound Driver) -- does NOT 3D HW sound
[20:04:00:150] DEBUG: Driver 1(Headset Earphone (2- Logitech USB Headset)) -- does NOT 3D HW sound
[20:04:00:158] DEBUG: Driver 2(Realtek Digital Output (Realtek High Definition Audio)) -- does NOT 3D HW sound
[20:04:00:169] DEBUG: Driver 3(Speakers (Realtek High Definition Audio)) -- does NOT 3D HW sound
[20:04:00:590] DEBUG: Hardware sound channels initialized: 64
[20:04:00:590] DEBUG: Selected sound driver 0
[20:04:00:590] DEBUG: Sound system initialized succesfully
[20:04:00:608] DEBUG: GameVideoPlayer:layVideo - About to play a video.
[20:04:00:608] DEBUG: Data\Videos\Paradox_WMV_640X352.wmv
[20:04:00:608] DEBUG: GameVideoPlayer:layVideo - Not using external video player.
[20:04:00:678] DEBUG: Screen 1680x1050 Texture 640x352
[20:04:03:215] DEBUG: Video Rendered!
[20:04:03:215] DEBUG: GameVideoPlayer:layVideo - About to play a video.
[20:04:03:215] DEBUG: Data\Videos\NitroGames_intro_1024X576.wmv
[20:04:03:215] DEBUG: GameVideoPlayer:layVideo - Not using external video player.
[20:04:03:263] DEBUG: Screen 1680x1050 Texture 1024x576
[20:04:03:907] DEBUG: Video Rendered!
[20:04:03:907] DEBUG: GameVideoPlayer:layVideo - About to play a video.
[20:04:03:907] DEBUG: Data\Videos\Intro.wmv
[20:04:03:907] DEBUG: GameVideoPlayer:layVideo - Not using external video player.
[20:04:03:956] DEBUG: Screen 1680x1050 Texture 1024x576
[20:04:05:908] DEBUG: Video Rendered!
[20:04:06:040] DEBUG: OGUI init
[20:04:06:066] DEBUG: Animator init
[20:04:06:066] DEBUG: Loading msg
[20:04:06:067] INFO: ---------------------------------
[20:04:06:067] INFO: East India Company
[20:04:06:067] INFO: Version 1.06
[20:04:06:067] INFO: East India Company 1.06 (Aug 12 2009)
[20:04:06:067] INFO: ---------------------------------


Any cures for my issues. The game looks like it would be great......if ONLY I could get it to run.

East India Company

Zu unrelmäßigen Spielzeiten bricht das Spiel mit der Fehlermeldung "Runtime error" ab.
Benutze Windows XP. Kann mir jemand helfen?

Tech Supporter Pls help: unusual problem

Hi i was very looking forward to old navy battle games so when this game came out i was sooo happy that i bought it the 1st sight i saw it. last night when i 1st installed the game i straight away went to quick battle for a taste of navy battle. it worked. i play 3 times and no problems at all. this morning when i tired to play campagin, it stopped loading--->similar to problem #1. but i was able to play quick battle??? i tried the solutions but still the same...im using intel core 2 duo 4gb ram and gtx9800 so i'm sure there's no problem with my specs....pls help??

Try, try and try again

OK. Ive done everything you have suggested - updating drivers, disabling DEP, changing the config thingy etc, etc. All goes well until the screen comes up "EAST INDIA COMPANY". We wait for a bit, as the hard disc thinks about things - finally the music starts playing for about four seconds then goes into stuck record mode and computer reboots.

My computer?

Intel premium e2160@1.8GHZ
1.18GHZ 504MB RAM
946GZ express chipset family (everything now updated via "MYDRIVERS" to today's standard)

Where to now? All I wanted to do was drive a sailing ship, and sink a few others. Now I have double-vision, high blood pressure, spots before my eyes, am prone to grinding my teeth, and am beginning to have fantasies about playing frisbee with my very expensive store bought nitro games disc!

Hi! I think your computer is below our minimum hardware requirements - the game requires 1 GB of ram. I quess 946GZ chipset means Intel GMA X3000 graphics processor which doesn't have hardware support for shader model 3.0. If the game starts it can be slow.

Please try to patch the game to at least version 1.06 (patch 3) which should increase compatibility with older hardware and try again. Afterwards please post here the log.html from the folder the game is installed to.

OK, thanks. Have Enlarged virtual paging to 2GB. Have installed patch - still no go. Will send log ASAP.

I was unable to get the game to start for a long time . I assumed it couldn't be the DEP because I did not have it set for all programs . Rather I had it set for essentials only . Yesterday I decided to try setting it to all programs and put the game on the exception list . And it worked .:rofl:
Now for the frustrating and weird part . When I turned off the game and later tried to turn it back on it didn't work . On a whim I decided to look in the config. file to see if anything had changed . I found a new file there labeled "Console History" . I opened it and it was empty so I deleted it . Then the game worked , but I have to do that every time . It's frustrating .

I am having same problem i would also like to know when ther will be a patch, i would also like to know where to get any patches that are out or might come out for this game

Pirate bay startup issue

EIC Designers Cut works fine, Privateer works fine, Pirate Bay plays the startup movie and crashes on the Pirate Bay screen before the menu. I disabled DEP as described and tried the modified options without success.

sorry i can not english
i speak german

ich habe das spiel vor einigen tagen gekauft, installiert, den patch aufgespielt, treiber erneuert, die einstellungen nach §1 habe ich noch verstanden und auch gemacht. und immer wieder friert das spiel ein. das einfrieren geschieht an verschiedenen stellen, beim jahreswechsel genauso wie beim beginn eines seekampfes oder beim abspeichern des spiels.
mein system
windows 7 64 bit
cpu: intel core 2 quad q6600 2,4 ghz
grafik: nvidia geforce 8800 gtx
sound: realtek high definition audio

speichert das spiel irgendwo logdateien ab? dann kann ich die fehlermeldungen mal posten

NG-Juho said:

Things you should do first:
1) Update your graphics card drivers
2) Update the game with the recent patch -> http://forum.paradoxplaza.com/forum/showthread.php?t=450463

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Following issues are covered in this troubleshooting section:
§1. Application doesn't start. splashscreen is displayed and then getting error message: "East India Company application has stopped working"
§2. Application doesn't start. Videos are displayed but when the menu should be displayed the game crashes. low end graphics card or integrated graphics card.
§3. Application doesn't start. Running on Windows 7.
§4. Loading saved games doesn't work. Application freezes or crashes.

NOTE: It is very likely that the crashes are caused by "Data Execution Prevention" -system and the solution for that is described here first.

§1 Issue:
Application doesn't start. splashscreen is displayed and then getting error message: "East India Company application has stopped working"

Possible reasons & solutions:
1. DEP (Data execution prevention) might be blocking the application.
In Windows Vista with classic control panel view:
1. Go to Control Panel -> System.
2. Click on "Advanced system settings" menu option to bring up "System Properties".
3. Click the Advanced tab. Under the Perfomance section at the top, click on Settings button to bring up Performance Options.
4. Click on "Data Execution Prevention" tab
5. If you have the second radio button checked ( Turn on DEP on all programs and services except those I select ). Click on the Add button down at the bottom.
6. Locate you EIC installation directory and select the eastindia.exe file.
7. Click Apply, then OK.
Run the game.
If you have the newer control panel look on Vista the 1st step is: Go to Control Panel -> System and maintenance -> System. The rest is the same as above.

2. Aero theme is in conflict with the application.
- Locate the game installation directory and right click on the eastindia.exe and select properties.
Select compability tab and check the disable visual themes checkbox. click ok and start the game.

§2 Issue:
Application doesn't start. Videos are displayed but when the main menu should be displayed the game crashes. low end graphics card or integrated graphics card.

Possible reasons & solutions:
1. Low end graphics card that barely meets the minimum requirements. Some graphics cards that seem to meet the requirements are actually weaker in performance than similar cards. This mostly applies to laptop graphics cards and integrated graphics cards.
open the options.txt file in a text editor ( the file is located in the folder Documents/East India Company/Config ). In the graphics block use these values:
Graphics
{
anisotropic_filtering = 0
antialias_samples = 0
graphic_settings = 3
lighting_texture_quality = 0 %
model_detail = 0
particle_detail = 0
port_characters = 0
portview_2d = 1
loadscreens_2d = 0
render_normalmaps = 0
render_shadowmaps = 0
shadow_detail_level = 0
ship_crew = 0
square_water = 1
texture_detail_level = 0 %
water_detail_level = 0
}
save the file and start the game.

§3 Issue:
Application doesn't start. Running windows 7

Possible reasons & solutions
1. All the reasons & solutions addressed in the §1 apply.
2. launching the game from the start menu
- There has been multiple occasions where games lauched from windows 7 games explorer have failed to start. Try launching the game directly from the installation directory.

§4 Issue:
Loading saved games doesn't work. Application freezes or crashes.

Possible reasons & solutions:
1. DEP (Data execution prevention) might be blocking the application. Please look at the §1 Issue and the 1st solution.

Click to expand...

I have followed the steps above but I am having trouble finding the eastindia.exe could you please give me a little more direction. Thx