This was listed in one of the Stickied threads but some folks have missed it.
** PLEASE REGISTER YOUR GAME IN ORDER TO RECEIVE SUPPORT. **
All support requests will be moved to the Support sub-forums.
In order to access the sub-forums, you will need to have registered your game.
If you do not register your game, you will not be able to access the answers to your support questions.
Please see This Post in the "Welcome to Diplomacy" Thread (in case you missed it) for more info.
Thanks!